Sterling Heights Dodge Chrysler Jeep Ram

This by far the worst dealership I have ever dealt with. I should have walked away from but the real problems did not start until after we had signed for the car. The customer service is horrible and they I should have walked away from but the real problems did not start until after we had signed for the car. The customer service is horrible and they absolutely do not care about taking care of the customer once you have committed to a vehicle. We had to switch sales people mid way through the process because the first one was unprofessional and had no clue what she was doing. She told us that we would have our vehicle in "1-2" and a week later their story changed and the vehicle we had picked out was "very difficult" to locate. Further, she never called us when she committed to and we had to constantly follow-up just to get an update. We had problems with the vehicle 3 weeks after it was purchased and had to deal with the service department. Again, same story, unprofessional and would not follow through on their commitments. They would not provide and equal vehicle for use and would tell us one thing at the start of the day and contradict themselves later. We had another problem (same issue as before) and the experience was even worse. When we tried to voice our concerns to the General Manager, he was completely rude and showed no interest in helping us with our problem. He didn't even bother to introduce himself or get out of his chair when the service manager brought us to meet him. I would never purchase a vehicle from this dealership again nor recommend to my worst enemy this place. More

I purchased a new vehicle using the employee purchase.The arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After 2 weeks of purchase I received a bill from Chysler credit stating I still owed them $78.00...The dealership paid off only 2/3 of my remaining payment.Guess what they said when I informed them of this..."You never said you wanted to keep the car till your end of lease date",PEOPLE BE WARNED,THESE GUYS LOSE ALL SENSE OF HONESTY & INTEGRITY AS SOON AS THE DEAL IS DONE.IF YOU DEAL WITH THEM BE EXTREMELY CAUTIOUS!!! More

I purchased a new vehicle using the employee purchase.The arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After 2 weeks of purchase I received a bill from Chysler credit stating I still owed them $78.00...The dealership paid off only 2/3 of my remaining payment.Guess what they said when I informed them of this..."You never said you wanted to keep the car till your end of lease date",PEOPLE BE WARNED,THESE GUYS LOSE ALL SENSE OF HONESTY & INTEGRITY AS SOON AS THE DEAL IS DONE.IF YOU DEAL WITH THEM BE EXTREMELY CAUTIOUS!!! More

they tried to charge me a $100 deductible when it did not apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they finally agreed i did not owe the money. but i wonder how many people they rob that don't know any better? they fixed an oil leak on my truck that required that they pull the transmission. when i got home i checked the truck for oil leaks that was fine but i noticed a ground strap that goes from the transmission to the under body was torn off instead just taking 1 nut off they tore it off and left it! More

The "Service Director", Don Ross is a raging pitbull with an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy another Dodge or Chrysler product due to the horrable experience I have had at this dealership. More

This place has the greatest service pricing I've ever seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i di seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i didn't even buy the car there but I will now. Service is everything! More