Sterling Heights Dodge Chrysler Jeep Ram

Customer service in Service Dept is non exisitent When I bought my car from Sterling Heights Dodge the experience was excellent. Who doesn't like getting a new car? When I purchased my car I also bo When I bought my car from Sterling Heights Dodge the experience was excellent. Who doesn't like getting a new car? When I purchased my car I also bought an extended warranty for 999,999 miles. If anything goes wrong with my vehicle it is serviced for $150 deductible. Sounds great right? I was one of the first people to have the issue with the car would stall while driving. It took Sterling Heights Dodge nine visits to get the issue resolved. Now that's not nine days that's nine visits at 2 to 3 days per visit. It ended up being a $95 part. The ERG valve. Every time I visit Sterling Heights Dodge and my cars with them for at least 2 to 3 days...forcing me to Rent-A-Car. Now it's in for an overheated thermostat in my driver side automatic door is not working. This time it looks like it'll be over a week. I can't help but think that because I have a warranty I am placed on the on the bottom of the priority list. I always have to call to find out what's going on with my car. Today I waited for over two hours for an update on my car and finally when I did call back I was put on hold on and off for 45 minutes to be told that my car was still be possibly another 2 to 3 days yes it's already been three days. Please do not allow them to tell you that they are super busy because this is a perpetual problem for them. You would think that if they had this many people overflowing and meeting service that they would add additional staff and even extend their facility if need be. I am very disappointed with Sterling Heights Dodge. More

leasing a jeep I would recommend this dealership and its salesman Rich Everaert to any of my friends. He was every helpful, friendly and knew his product, a good sa I would recommend this dealership and its salesman Rich Everaert to any of my friends. He was every helpful, friendly and knew his product, a good salesman. More

highly recomended I was very pleased with my experience here. Alix made the car buying process super easy, and without her I probably would have just gotten myself a ch I was very pleased with my experience here. Alix made the car buying process super easy, and without her I probably would have just gotten myself a cheap car that I didn't really want, but she got me into a car that I absolutely love. More

Great assistance from Alixandrya Barone I had an excellent experience. I was shopping all around for a lease or purchase of a vehicle as my car was on it's last legs and needed to be replace I had an excellent experience. I was shopping all around for a lease or purchase of a vehicle as my car was on it's last legs and needed to be replaced. Alixandrya Barone was extremely accommodating and helpful over the phone with assisting me as well as in person. She was very friendly, low pressure, knowledgable, and extremely helpful. I did decide to go elsewhere for reasons completely unrelated to the service i received. If i am ever in the market for a product sold at their location, they will be the first place i go to. More

Always a great experience Miss Barone always goes above and beyond to get us the best deal possible and get us the vehicle we want. We have recommended her to many family and f Miss Barone always goes above and beyond to get us the best deal possible and get us the vehicle we want. We have recommended her to many family and friends and will continue to do so in the future. More