Sterling Heights Dodge Chrysler Jeep Ram

Manager James Jordan rescued our trip We have always serviced our vehicle at the Sterling Heights Dealership but had an unique experience recently. Our family had just left our house wit We have always serviced our vehicle at the Sterling Heights Dealership but had an unique experience recently. Our family had just left our house with our elderly parents to go to a 4 day church conference out of state. The service light began to flash and we noticed something was wrong with the acceleration. We knew right away that we would not be able to travel in this condition. When we pulled into our Sterling Heights Dealership. Mr. Jordan listened carefully and when diagnosing the issue, confirmed that it would be unsafe with our family without fully checking things out. Because it was such a tight situation, he checked in our vehicle for service and arranged an alternate vehicle that worked out perfectly for us to use . Mr. Jordan went above and beyond to make sure our service experience at Sterling Heights Dodge was an exceptional one. We were on our way in no time. More

A change for the better I have purchased Chrysler/Dodge vehicles for over 40 years and recently left a dealership I had been with for the last 8 years (3 vehicles). In just 4 I have purchased Chrysler/Dodge vehicles for over 40 years and recently left a dealership I had been with for the last 8 years (3 vehicles). In just 4 months Sterling Heights Dodge Chrysler Jeep Ram have corrected what I felt was a customer service deficiency at other dealership, reduced my service wait time and have created a welcoming non-sales pressure atmosphere; Sal Viviano in Service helped me recover my overloaded task list by servicing my car quickly My sales representative, Chuck Prohaska handles my new vehicle praises and numerous feature questions and explanations with equal calm and grace. Nice guy, nice place. More

Aaron saved my weekend I noticed something wrong with what I thought was the transmission on my vehicle while I was driving it this morning. I took it right into the dealers I noticed something wrong with what I thought was the transmission on my vehicle while I was driving it this morning. I took it right into the dealership. Upon arrival I was greeted by a woman who asked if I had an appointment. I did not, and she was visibly annoyed by this and said someone would help me shortly. Aaron quickly asked what he could to do help me. I explained what happened and was told that the transmission mechanic would not be in for about a week. I was beginning to get upset. Aaron asked me what kind of car I drove and thought he could help me if he took it for a test drive. While we were driving it he explained that my car has the capacity to switch to manual transmission if I just tweak the gear shifter (I clearly don't know the technical term) a little bit to the left or right.... I was completely unaware of this. Aaron explained that I probably bumped it which caused the difference I felt in the transmission. I was so happy!! Not only was I relieved that there was nothing wrong with my car, Aaron saved me the trouble of having my car in the shop for a week only to be told there was nothing wrong. I am very appreciative that he took the time to help me!!!! More

2015 journey ordering I had to order my new Journey because I had my heart set on blue. Bob D. took care of the entire process and ended up having to keep it on the lot fo I had to order my new Journey because I had my heart set on blue. Bob D. took care of the entire process and ended up having to keep it on the lot for me while I was on vacation. when I got back he took care of everything for me. When I picked up my beautiful new car he took the time to make sure I knew how to use all of the new features. This is the second car I bought from this dealer and use them for all of my service needs as well. More

Worth the trip. We bought a 2015 Ram, and this was our first introduction to this dealership. We drove 4 hours (one way), and were not disappointed. Keith is the co We bought a 2015 Ram, and this was our first introduction to this dealership. We drove 4 hours (one way), and were not disappointed. Keith is the consummate professional, and this made handling the details via phone a breeze. He is every bit as nice in person as well, and had everything ready when we arrived. The bottom line is that this was far from our first vehicle transaction, and Keith and Sterling Heights are a cut above the rest. More

Vehicle Purchase Best Most courteous sales person. Attentive, well spoken; knows the cars! Always willing to talk when my Jeep is in for service. Highly recommende Best Most courteous sales person. Attentive, well spoken; knows the cars! Always willing to talk when my Jeep is in for service. Highly recommended! Yes! More