Sterling Heights Dodge Chrysler Jeep Ram

Customer orientation missing Chris DeMartino told us that there was no negotiating possible when a Supplier Discount was used. When we balked at the monthly number, he negotiated Chris DeMartino told us that there was no negotiating possible when a Supplier Discount was used. When we balked at the monthly number, he negotiated a better number. We picked up our Journey RT and drove off to dinner. In route, we noticed we had less than 1/2 tank of gas and tires were significantly over inflated at 44 lbs. When I went to adjust them, I saw that the wheel locks ($60) we paid for hadn't been installed. I contacted Chris and arranged to bring the car in the next day. Chris had a lot of excuses and no arrangements had been made with the Service Manager. It took 1:40 to top off the tank and install the locks. "I can't control the New Car Prep". Well, Chris, double check their work or learn how to use your manager to make problem resolution a priority. More

Alix Barone 5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very know 5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous. More

I will keep coming back! Alix is the reason we keep coming back to Sterling Heights Dodge, she treats you like family and goes out of her way to make every car purchase a comf Alix is the reason we keep coming back to Sterling Heights Dodge, she treats you like family and goes out of her way to make every car purchase a comfortable and great experience. More

Disrespectful sales staff; not interested in selling The dealership rep disrespected me. I was genuinely interested in a certified preowned 14 Charger RT AWD and was prepared even with the VIN number of The dealership rep disrespected me. I was genuinely interested in a certified preowned 14 Charger RT AWD and was prepared even with the VIN number of the car. The sales rep. refused to let me test drive the car when I told him that I am planning to get the car in a week or two. He said that if I wanted to buy one today or tomorrow, only then he will let me test drive. I sincerely believe that this attitude is unacceptable. I have been to many dealerships over the past few years and have never witnessed this sort of treatment. More

No nonsense fair pricing saves time. Alex worked with us to help us determine our needs and worked with Monique to reduce the time needed to turn in our old lease and drive off in the new Alex worked with us to help us determine our needs and worked with Monique to reduce the time needed to turn in our old lease and drive off in the new one. More

Outstanding Overall Experience Joe Ancona was excellent to work with - has outstanding customer service and really worked hard to put us in the right vehicle that suited us best. H Joe Ancona was excellent to work with - has outstanding customer service and really worked hard to put us in the right vehicle that suited us best. Having just experienced a series of car problems with our previous vehicle, it was difficult to walk into a dealership and place our trust in a salesperson to find us our next car. Joe immediately put us at ease. He had such a way about him, we felt like we were family and he sincerely cared about finding the right car that fit our family. He took the time to explain all the features of our Jeep and was very knowledgeable about the product line. He also worked with us and got us a great price. Not to mention, he came in on his day off to finalize our car sale. Our overall experience with Joe Ancona and Sterling Heights Dodge Chrysler Jeep Ram exceeded our expectations. We can't thank you enough, Joe! We love our Jeep Commander! I would recommend this dealership to friends and family in a heartbeat. More

Absolutely Outstanding Customer Service I had wanted to look into a Jeep Renegade for purchase. I was directed to Alix. From the first time I met her she bent over backwards to get me into a I had wanted to look into a Jeep Renegade for purchase. I was directed to Alix. From the first time I met her she bent over backwards to get me into a new vehicle! I ended up leasing a 2016 Jeep Renegade with the monthly payments that fit my budget. She was absolutely fabulous and met all my needs with great enthusiasm. More

Outstanding customer service When I dealt with Alixandrya her customer service was outstanding from walking in to leaving with a brand new Jeep. She was there for me at every ste When I dealt with Alixandrya her customer service was outstanding from walking in to leaving with a brand new Jeep. She was there for me at every step. More

Excellent service I recently worked with Jim Michael on getting a new Jeep Altitude, unfortunately when it came down to following through with the purchase we learned t I recently worked with Jim Michael on getting a new Jeep Altitude, unfortunately when it came down to following through with the purchase we learned that they are no longer making them (especially because i wanted a specific color), he then began to help me search for another vehicle. He took his time and did everything he could to help me. I felt like family to him not just like another customer which is GREAT and doesn't happen often. He also got me a great price that i couldn't resist! He is hands down the best salesmen i've worked with. I will be sure to refer him to everyone and anyone I know! GREAT GUY! More

Change for the better! I just had to call Sterling Heights Dodge for the first time in more than a year since their service department had really really upset me. I was nerv I just had to call Sterling Heights Dodge for the first time in more than a year since their service department had really really upset me. I was nervous about having to deal with them. Turns out that the service manager that had been ridiculously rude was replaced by a very friendly and helpful new manager named James Jordan. Finally after several years of trying to get my recall work done, it looks like everything is lined up. He's coordinating getting my parts ordered, recall work done, and my remote start hooked back up at no charge to me. Hopefully I'm not speaking too soon, lol. But just his professionalism and kindness on the phone has already given me the thought that I'll start using their service department again. I've been driving out of my way to go to another dealership and I'm excited if I can go back to using the one close to home again. More