Sterling BMW

Hands down, this is the best experience I’ve ever had purchasing a vehicle. John D. and the team were extremely helpful, polite, knowledgeable and professional in helping me to choose my vehicle. There w purchasing a vehicle. John D. and the team were extremely helpful, polite, knowledgeable and professional in helping me to choose my vehicle. There was no pressure to make a decision and John went above and beyond to answer my questions. Absolutely delightful experience. Thanks guys!! More

We have been customers of Sterling BMW since 2004. Kristie Endicott has been our service advisor since then, and we so appreciate her knowledge, dedication and care for our car needs. The fact that Kristie Endicott has been our service advisor since then, and we so appreciate her knowledge, dedication and care for our car needs. The fact that she has been with the company for all these years shows the dedication and care that Sterling BMW puts into their customers and employees. We trust them with all our car needs. More

I had visited the dealership for my annual oil change. The sales representative was very accommodating and explained the recommendations. As always exceptional service. Keep up the good work. The sales representative was very accommodating and explained the recommendations. As always exceptional service. Keep up the good work. More

I had an appointment for routine service and the work was performed within the estimated time frame. My advisor, Tony Cardenas, provided great customer service. performed within the estimated time frame. My advisor, Tony Cardenas, provided great customer service. More

I love their customer service, very happy with Alex Yorba. Very on time, polite and helpful. He addressed all of my concerns and I appreciate it. Yorba. Very on time, polite and helpful. He addressed all of my concerns and I appreciate it. More

Great, quick, and polite service by all the service department staff. They were very prompt in ordering md a Uber as well. Top notch all around! department staff. They were very prompt in ordering md a Uber as well. Top notch all around! More

Clean, efficient and reliable. I had an appointment and waited about 15 minutes past my appointment time, but clerk was apologetic and quick to check my car in. waited about 15 minutes past my appointment time, but clerk was apologetic and quick to check my car in. More

I can highly recommend buying your BMW from Sterling BMW and would like to give a big shout out to client advisor Kai Groschupf. I live in the San Diego area and had gotten attractive offers from BMW deale and would like to give a big shout out to client advisor Kai Groschupf. I live in the San Diego area and had gotten attractive offers from BMW dealers in the area but I decided to purchase my BMW X1 from Sterling (70 miles north from where I live) because of Kai’s exceptional customer service. From my very first contact with Kai throughout the purchasing process, Kai was not only highly professional, knowledgeable and responsive, he was friendly, courteous and - what was most important for me, I felt that I could trust him and that he truly and honestly wanted me to have the very best experience purchasing and owning my very first BMW. I especially appreciated that Kai went above and beyond to explain the main features of my new vehicle on the day of purchase. Thanks to Kai, my driving experience has been fantastic from the very first moment and I‘m extremely pleased about that. In the days following my purchase he followed up with me, asking about my driving experience which just proved to me that he is exceptional in instilling customer confidence. I am German and my expectations for solid customer service and expertise are high. Kai exceeded these expectations and I highly recommend him for any promotion, customer service awards and wish him the very best for his career at BMW. More

Good customer service. Kevin has been very responsive in answering questions and generally I’m happy with the service. Car is running well so don’t expect any more issues. answering questions and generally I’m happy with the service. Car is running well so don’t expect any more issues. More

Alex my service advisor was awesome. Professional and very easy to work with. I am generally very happy with the whole experience. would recommend to a friend very easy to work with. I am generally very happy with the whole experience. would recommend to a friend More