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Sterling BMW

Newport Beach, CA

4.2
357 Reviews

3000 W Coast Hwy

Newport Beach, CA

92663

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Showing 357 reviews

January 23, 2013

o not take your car here for service! Even warranty repairs are done incorrectly and you'll come back time and again and fight to get it fixed. And let me tell you, they always seem to find an expensiv More

by Heatherkik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Ormes and David Rivas
January 11, 2013

Great car, great customer service, great experience. I would recommend this dealership to anyone looking for a BMW. They were all very fair and accommodating. More

by ryankennedy7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephan, Clint
December 12, 2012

Upon reading many negative reviews for Sterling, I was wary of doing business with them. They had the pre-owned vehicle that I was looking for at a great price. I drove down from Santa Barbara after commu More

by thatguysomebody
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ingold
September 17, 2012

This dealership is dishonest and misleading. First time I went there to value my trade ins but we were still few thousand dollars apart so I left: I called them back couple days later because I really liked More

by Maguire574
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Wilson and Mike Reade
January 10, 2012

If you are under some delusional thought that because of the BMW name or the price that you're spending on a quality vehicle, somehow eliminates the stigma of shady used car sales and service- you are wrong More

by Billrubio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin service manager
October 09, 2011

I had 3 months left on my Bmw 5 series when John Ditch contacted me. He was extremely friendly, professional, and respectful of my time. He reminded me of my maturity date and politely informed me of my l More

by Rachelleblume
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ditch
September 26, 2011

Used this dealership since purchase of my 330I . Never as been any issues. These people are straightforward and honest, you certainly trust them. They have earned this trust. Twice during the 8 years of do More

by robertburke100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kristy brice, sales/service
September 22, 2011

What a TERRIBLY DISAPPOINTING CPO experience. I will NEVER go back to Sterling and I'm actively encouraging all my BMW friends to follow suit. I'm spreading the word of my awful experience... I bought More

by caliclone2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Reade
September 10, 2011

As simple as this may seem, it boils down to customer service. When Dustin said he was going to get us floor mats, we expected floor mats. He offered to "go up the hill to their service center to pick More

by travelisfun
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin
August 16, 2011

We came to Newport for a wedding this weekend. As I was driving out of the hotel parking, the rearview mirror fell and was dangling by a wire. After trying to fix it myself and then the valets having no l More

by joetil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Mayuga