Sterling BMW

Poor car buying experience Sales team is very green and inexperienced. Sales Manager, Steve, will also try to swindle you whenever he gets the chance or sees an opportunity. T Sales team is very green and inexperienced. Sales Manager, Steve, will also try to swindle you whenever he gets the chance or sees an opportunity. The whole experience with this dealership was insulting, and I highly recommend you stay away, or be very careful when dealing with these clowns. More

Friendly Staff I had the pleasure of purchasing a CPO BMW. Sales person John Van Vliet was very helpful and friendly. I had some minor issues with the vehicle afte I had the pleasure of purchasing a CPO BMW. Sales person John Van Vliet was very helpful and friendly. I had some minor issues with the vehicle after the purchase but John along with his manager took care of it right away. Only little concern that is lingering In my head is the quality of front tires but it was to BMW CPO standard so I guess I will have to live with that. At the end of the day, I am happy with the purchase and I would recommend John to anyone because he was top notch sales representative. More

friendly sales person He was very pleasant (sales person and the mgr) I would definetly buy car with them. They have a lot of cars to sell... Faster service... He was very pleasant (sales person and the mgr) I would definetly buy car with them. They have a lot of cars to sell... Faster service... More

Nice and easy Nice people. Knowledgeable in all areas. Thiey made buying a car very easy., very fast. Could t believe how short of time we were in there. Nice people. Knowledgeable in all areas. Thiey made buying a car very easy., very fast. Could t believe how short of time we were in there. More

Service needed . Tony Cardinas my service advisor was very polite courteous and knowledgeable. My car was repaired in a timely manner and I would recommend any . Tony Cardinas my service advisor was very polite courteous and knowledgeable. My car was repaired in a timely manner and I would recommend any BMW owner to purchase or have service work done at Sterling BMW. More

Excellent. My salesperson was extremely helpful in find the right cars for us and made the process go smoothly. the dealership has a very good inventory of cars My salesperson was extremely helpful in find the right cars for us and made the process go smoothly. the dealership has a very good inventory of cars to choose from. Everyone at the dealership is very pleasant and helpful. More

New 330i Purchse Casey and Steve were great! Going through finance with Justin was easy! Olin did an awesome job at delivering the car and showing all the features and Casey and Steve were great! Going through finance with Justin was easy! Olin did an awesome job at delivering the car and showing all the features and technology. More

White Glove Service Sterling continues to be my first and last stop when purchasing a new BMW. Olin Johnson made the process a uniquely catered and personalized experienc Sterling continues to be my first and last stop when purchasing a new BMW. Olin Johnson made the process a uniquely catered and personalized experience, where I my expectations where not only met, but exceeded. Ordering a car to my exact specs, I will be a customer of sterling for years to come. More

Excellent experience! I just bought my 528i from sterling BMW and am so happy with the whole experience. Bill McAdams was my original salesperson and was so nice to work wi I just bought my 528i from sterling BMW and am so happy with the whole experience. Bill McAdams was my original salesperson and was so nice to work with. He took his time to explain everything to me and show me all of the technology with the car. And was so pleasant- no high pressure sales tactics. After I went and visited a few other dealers and experienced some not so great salespeople, it was apparent that I needed to return to Bill and give him my business. He's such a nice guy. When I returned I finished up the deal with Mark Cullinane who was also so great to work with. He's so fun and full of energy and made the buying experience one of no stress. His follow up was on point as well. I highly recommend this place and will definitely purchase my next car here. Thanks for a fantastic buying experience Bill and Mark! More

Very disappointed in Sterling BMW Newport Beach We purchased our 2016 X5 from this sterling BMW Newport beach with the tire and rim protection plan. At this point our car have about 22,000 miles w We purchased our 2016 X5 from this sterling BMW Newport beach with the tire and rim protection plan. At this point our car have about 22,000 miles which we have it in about 1 and a half year. We got the warning for the tire low pressure on the same tire (rear of driver side) twice in one week (when we got first warning, we filled the air in) so we realized that there was something wrong with that tire. I called to make appointment to get the car in to check this tire and here is my BMW story: First BMW service guy came out looked at the tire, measured the tire tread which he said it was about 3.5/32 then he said my tires was worn out because it was less than 4/32 and whatever the tire protection plan I have won't cover. I said to him that the tire still looked good to me and I believed that if the cause of the flat tire was the nail (which we saw the nail) then it should cover. I told him this car is only about 22,000 miles and the tires didn't look worn out at all to me then he started to be rude and keep saying and insisting that the tire protection plan won't cover the worn out tire so I requested to talk to his manager. The second guy came out and ended up to be a jerk even worse than the first guy. He measured the tire tread and said it was about 3.5/32, it was worn out and the protection plan won't cover. Basically he was saying the same thing with the first guy with even in the ruder tone. I asked if this was stated in the contract? At this point I was looking for the contract in my car and thanks god I found it. I showed him the contract and asked him where it said that it wouldn't cover the worn out tire that the tire tread is less than 4/32, he looked at the contract and then found out that the contract stated that the plan will not cover the tire with the tread less than 2/32. At this point he came back and measured the tread at inside the tire and at the side and he said at the inside tread you have 0/32 tread so the tire protection would not cover. I told him you can't measure tread at the side of the tire even the new tire, there will be less to no tread there and he still insisted that he can measure from the side because it is still part of the tire. At this point I almost had nothing left to say and very disappointed in BMW overall. You paid a lot of money for the car and another 2-3 k for this tire and rim protection plan and this is how they treated you. I didn't try to take advantage of anyone here but I think I had the tire protection plan that should cover the nail on my flat tire and my tire was still in the good shape. I just ask him if I can talk to his manager or anyone above him and he just rudely walked away and shouted back "yes you can". He went back inside the office, discussed this with a group of 3-4 guys then another guy came out. So we started again. The 3rd guy measured the tire tread and see that it was about 3.5/32 then he said in the inside it had less tread but he didn't say it was 0/32 tread like the 2nd guy. I put my hand on the tire and touch the tire tread and I even felt that the tire tread in the inside was much deeper than the outside. I also told him that how could he measure the tread from the side of tire (the 2nd guy did) and told me my tire had 0/32 tread? Even you bring me the new tire now and you measure it, I don't think there is much tread there on the side. So the 3rd guy said that he will take pictures then submit the BMW to check if they will cover then meanwhile they would give me a loaner and they would tell me later if they will cover this. At this point I am a BMW customer who was so exhausted already but I still think It should cover so I took all the pictures of my tire as much as I can and I mentioned to the 3rd guy that if the BMW wouldn't cover, I would like to know why and what he submitted to BMW for the claim. I went back to work hoping that my tire protection plan that was supposed to cover will cover. I tried to call back a few times in the afternoon but the receptionist said that she would ask the service guy to call me back which it never happened. Around 3.30 pm, I got the text that my car was done and ready with $50 deductible on the tire so actually my tire protection plan did cover!!! They also wrote on my paper that "there is heavily worn out on the inside of the other rear tire" but honestly I looked and touched and It is still in a good shape. I believed they wrote that so I can't come back to claim another rear tire in case It get nail. I am totally disappointed in Sterling BMW in Newport Beach and want to share my story with everyone. I don't know how many people were already ripped out by this tire protection plan and very rude service department at the Sterling BMW Newport Beach. More