Sterling BMW

Great experience No complaints. Bought a CPO and the process was a breeze. I noticed something about the car after I signed the paperwork, and they fixed it for free No complaints. Bought a CPO and the process was a breeze. I noticed something about the car after I signed the paperwork, and they fixed it for free the next weekend. More

Our experience buying a BMW540i. It’s was a very positive experience except for the wait time for financing. Our salesman was very helpful and knowledgeable. He went out of his way It’s was a very positive experience except for the wait time for financing. Our salesman was very helpful and knowledgeable. He went out of his way to make sure we had a positive experience. More

Solid service I worked with Michael Lewis who was easy to work with and communicated clearly. He was straightforward and transparent. I'll call him again for the n I worked with Michael Lewis who was easy to work with and communicated clearly. He was straightforward and transparent. I'll call him again for the next purchase. Thanks. More

Shocking lack of service If I could give negative stars I would. Took my I3 in for service because it couldn’t charge using a combo charger, very necessary for an electric car If I could give negative stars I would. Took my I3 in for service because it couldn’t charge using a combo charger, very necessary for an electric car with such a poor miles per charge!! They kept it for 2 day and returned it to me claiming to have fixed the issue. Went to charge it a day later and the same issue occurred. Took it back to them, had it for another 3 days, no call, no update...I called and talked to the service manager who told me the issue was the car got reset to slow charge due to a recall update which made no sense due to the fact the issue occurred prior to taking the car in and the recall (?) being completed. Picked the car up and went to charge it - got the same issue?!! Took the car back very up set and dealt with Bob, the asst. service manager - they have now had my car another 2 weeks with not update, no communication and no resolution. Take your car anywhere but Sterling BMW if you need service - WORST experience EVER!! More

Excellent and timely service Excellent technical adviser with very strong knowledge, very friendly and professional, very good car service in timely manner ; friendly staff, highl Excellent technical adviser with very strong knowledge, very friendly and professional, very good car service in timely manner ; friendly staff, highly recommended to all Car owners More

Great service! Great Deal! I worked with Rork. He was awesome. The overall experience was amazing at Sterling BMW! I plan to be back again in the future! Love my car! I worked with Rork. He was awesome. The overall experience was amazing at Sterling BMW! I plan to be back again in the future! Love my car! More

Excellent service from start to finish We had a great experience at Sterling BMW. Mike Walters was amazing and answered all our questions quickly via email and I emailed him multiple times We had a great experience at Sterling BMW. Mike Walters was amazing and answered all our questions quickly via email and I emailed him multiple times to inquire about different CPO cars. He took his time always answering our questions. He even stayed late one day to make sure we were able to test drive the cars we wanted to before making a decision. Everyone we dealt with were great. More

Thank you! Bill in used cars is one of the most professional salesman I have dealt with. He is 100% customer service oriented. He is genuine and sincere and a Bill in used cars is one of the most professional salesman I have dealt with. He is 100% customer service oriented. He is genuine and sincere and a great reflection of Sterling BMW. The entire staff is friendly and go above and beyond to make you feel comfortable and welcome. Because of Bill and your used car staff, Sterling BMW will be at the TOP of my referral list! More

Quickly accessed and taken care of. Getting service at Sterling is painless. My service coordinator is helpful and always gets me through quickly. She also keeps me updated on the progre Getting service at Sterling is painless. My service coordinator is helpful and always gets me through quickly. She also keeps me updated on the progress of the work and the cost. I truly appreciate it. More

Quick and Good Experience Great Experience, good staff, quick process. John took his time to explain and go over everything. He took care of everything quickly and smoothly. Great Experience, good staff, quick process. John took his time to explain and go over everything. He took care of everything quickly and smoothly. Very pleased. More