Sterling BMW

BMW Used Car Purchase Michael Lewis was great to work with in the used car sales area. Very friendly and very straight forward. He was very helpful and made the process smo Michael Lewis was great to work with in the used car sales area. Very friendly and very straight forward. He was very helpful and made the process smooth. More

Horrible Service, Lied to and Scammed by Sterling BMW My brother and I brought his car in for an Oil leak repair. Alex was our Service Advisor and we also met Kevin the Service Manager. Alex check in my b My brother and I brought his car in for an Oil leak repair. Alex was our Service Advisor and we also met Kevin the Service Manager. Alex check in my brother's car walking around it looking for any previous damage and writing down the condition of the vehicle. Everything appeared to be fine until they had us wait for 4 hours for a Loaner vehicle that was supposed to have been reserved by Kevin the Service Manager the evening before. I'm an Attorney and had to cancel several of my morning meetings because of this. Horrible Experience, No apologies by either one of these men. Almost noon time we finally receive the Loaner vehicle and leave. The car was supposed to be fixed within 3 days, 7 days go by and they finally said my brother's car is fixed. I used my credit card to pay for the car $ 900.00. Once they pulled up my brother's car we noticed there was some lower front end damage to the front M Sport bumper. We never even took possession of the vehicle and contacted Alex the Service Advisor. Alex saw the damage and checked our paperwork that he initially filled out when he originally took the car into service, verifying there was no damage to the frint of the vehicle. Then Alex spoke to Kevin the Service Manager both telling us they need to review their Security Cameras to see how the car got damaged. They said only then will they take care of the damage. We told Kevin that Alex already verified his original paperwork and it didn't show any previous damage. Kevin said for us to take the car and once he reviews his Security Cameras he will call us letting us know when to come back. We told both Alex and Kevin this is unacceptable that we already wasted 4 hours for the Loaner car and wanted to speak to the General Manager Ken. Kevin said for us to wait a few minutes which ended up to be about 45 minutes. Kevin said he reviewed the Security Cameras and didn't see anything damaged. Kevin did say the Dealership is currently under construction and some of there areas the Security Cameras were not working. Kevin and Alex both had really poor attitudes very unprofessional and said they dont believe they damaged the car eventhough the intake paperwork proves no prior damage until Sterling BMW had it in their possession. We left the car to be repaired. Another 12 days went by when the car was finally repaired by Sterling Collision. We picked up the vehicle at Sterling Collision in Tustin, CA as we didn't want to subjected to being verbally abused by Alex the Service Advisor and Kevin the Service Manager and their continued excuses. Then a few weeks later my brother noticed the car Leaking Oil again after I paid Sterling BMW over $900.00 to have fixed the leak. My brother took the car to another BMW Dealership who verified the same Oil leak that was supposed to be repaired. The other BMW Dealership shop foreman and technician said it looked like Sterling BMW never replaced the gasket like they charged us for. They said it looked like Sterling BMW Service technicians just steamed cleaned the engine area and never fixed the Oil leak. The other BMW Dealership properly took the vehicle apart replacing the gasket that was needed and honored this under warranty. STAY AWAY FROM STERLING BMW who has a "C" rating on the BBB and over 150 Customers Complaints on Yelp . More

Amazing sales team Mike Walters was awesome. He was knowledgeable and patient. So professional. He will always get my business. I will send him friends and family as wel Mike Walters was awesome. He was knowledgeable and patient. So professional. He will always get my business. I will send him friends and family as well. More

Satisfied Very happy with service advisor Christy and repair service. Also a loaner car was provided which was very helpful. At No charge I would recommen Very happy with service advisor Christy and repair service. Also a loaner car was provided which was very helpful. At No charge I would recommend Sterling BMW More

5401 M sport Micheal Lewis was fast, efficient and very responsive. Quotes Micheal provided via text were accurate and nothing was changed upon arrival. It was a p Micheal Lewis was fast, efficient and very responsive. Quotes Micheal provided via text were accurate and nothing was changed upon arrival. It was a pleasure doing business with Sterling. More

If I could give it more than five stars I would! While my local dealer in San Diego tried to take advantage of me, Sterling BMW exceeded all my expectations. After going through the usual dealershi While my local dealer in San Diego tried to take advantage of me, Sterling BMW exceeded all my expectations. After going through the usual dealership games in San Diego, I reached out to Sterling BMW via email to see if I might have better luck elsewhere. I was connected to Tina S. From the initial contact, I have been impressed with Tina’s knowledge, patience, and professionalism. She guided me through the complicated process of ordering a new vehicle, and was able to clearly explain the BMW incentives I qualify for as a loyal customer. I’m a graduate school student, which means less work hours and more studying. Without Tina, I would not have been able to own a car that I always dreamed of. Thank you so much Tina! You’re an invaluable asset to Sterling BMW. I will be sure to do business with you again and recommend your dealership to my coworkers and friends down in San Diego! Sincerely; Stefan Bulatovic More

Prompt check in. Great service and a clean loaner vehicle. Sterling BMW takes great care of their customers. It is easy to schedule service appointments, check in and pick up. Great experience top to bottom. Sterling BMW takes great care of their customers. It is easy to schedule service appointments, check in and pick up. Great experience top to bottom. More

Sterling BMW The service at Sterling BMW is consistently good. Always on time and responsive. Like the fact that I can get a loner car if needed. The service at Sterling BMW is consistently good. Always on time and responsive. Like the fact that I can get a loner car if needed. More

New lease Justin Dayyat is amazing. He makes the entire process easy and enjoyable. He’s so helpful and knowledgeable and it’s always a great experience. Every Justin Dayyat is amazing. He makes the entire process easy and enjoyable. He’s so helpful and knowledgeable and it’s always a great experience. Everyone at Sterling is helpful and I highly recommend! Thanks Justin! More

Great experience at Sterling BMW My service adviso, Kristie is always a delight and very customer service-oriented. The tall young man with ponytail at the valet desk went out of his My service adviso, Kristie is always a delight and very customer service-oriented. The tall young man with ponytail at the valet desk went out of his way to make sure my car was washed and ready when I needed it. More