Sterling BMW

Brought car in for a airbag recall Great communication Brought car in for a airbag recall Great communication was kept informed during the repair process. Kristie was great. Work got done quicker than Brought car in for a airbag recall Great communication was kept informed during the repair process. Kristie was great. Work got done quicker than expected More

Very knowledgable and responsive service advisor. Efficient check in process and and service completed when promised. Complimentary car wash. Very covid sensitive from beginning to end. Efficient check in process and and service completed when promised. Complimentary car wash. Very covid sensitive from beginning to end. More

Although the service department was amazing as ever the issue with my vehicle was not resolved therefore I will be returning it for further diagnostics. issue with my vehicle was not resolved therefore I will be returning it for further diagnostics. More

Kristie went above and beyond what was expected. She is very friendly and accommodating. She communicated well so I never had to check my status. Coming from Irvine BMW, Sterling now has my continued busin very friendly and accommodating. She communicated well so I never had to check my status. Coming from Irvine BMW, Sterling now has my continued business. More

Arranged an appointment. Car was not there. Service dept is good but I will never buy there. Avoid Vance. Waste of time and sales staff have poor attitudes. is good but I will never buy there. Avoid Vance. Waste of time and sales staff have poor attitudes. More

I called for minor service and was able to drop car off following day. I was offered a loaner but did not need. I waited a short time for service person who was most pleasant. I was notified that day my c following day. I was offered a loaner but did not need. I waited a short time for service person who was most pleasant. I was notified that day my car was ready and picked up the next day. All good More

My service advisor Kristie Endicott provided excellent follow up and kept me informed of the service on my vehicle. The valet pick-up and delivery service to my home is also oustanding. follow up and kept me informed of the service on my vehicle. The valet pick-up and delivery service to my home is also oustanding. More

Amazing customer service from start to finish. Called and was able to book a next day Service appointment including vehicle pick up and delivery. The pick up was punctual and contactless. I received a text w was able to book a next day Service appointment including vehicle pick up and delivery. The pick up was punctual and contactless. I received a text with a video of inspection concerns from the technician. I had never even heard of such a thing, but what a wonderful touch!! A kind phone call to let us know what the issue was and advising that the repair had already been complete. We will definitely be lifelong customers with Sterling BMWs service that goes over and above! Thank you so much! More

Great experience I am a multiple Bmw owner sterling is the best very quick friendly service enjoy the people and the coffee and car wash the best very quick friendly service enjoy the people and the coffee and car wash More

Too expensive for a minor repair service here. The estimated cost for a replacement of the blower motor housing cover was 180.00 dollars, the final cost on the invoice was 436.00 dollars. Part cost on estimated cost for a replacement of the blower motor housing cover was 180.00 dollars, the final cost on the invoice was 436.00 dollars. Part cost only about 39.00 dollars. More