Sterling Acura of Austin

Great Service! Luis was easy to work with, knowledgeable and friendly. The final charges were 25% less than what he quoted me, which was reasonable to begin with. Luis was easy to work with, knowledgeable and friendly. The final charges were 25% less than what he quoted me, which was reasonable to begin with. I called on a Wednesday, had an appointment with a loaner car on Thursday and my car was finished, washed and waiting for me the same day. I’ll definitely be back! More

Vehicle needs repairs as soon as I bought it. Didn’t even get home from the dealer and already having major issues. I realize it’s used but these were were not present when I test drove it and as Didn’t even get home from the dealer and already having major issues. I realize it’s used but these were were not present when I test drove it and as son as I pick it up later that night. The driver information display is completely blank. There’s no way to see mileage or if the vehicle needs to alert the driver of an issue. This is a major part of the vehicle that I cannot do without. Had this been present there’s is no way I’d buy this vehicle. Along with blank screen it’s making a terrible high pitch noise while that screen is not lit. the only issue that was told to me was the sunroof not working which I was told while they were already running my credit. The salesman said he was not aware. Ok that’s fine. Luckily they gave me a small discount. I can deal with the sunroof because I agreed to that but I can’t drive it like this. I called the dealer and was pretty much told I was on my own. The salesman said he’d call to try to find out what could be wrong and call me back but had yet to do so. I’ve called three times with no return call. This issue was not even 30 minutes from taking it off the lot. One of the salesman mentioned this was a family owned business and that they pride thierselves in customer service which it seems like that’s only in reference to before you actually pay. I hope there’s someone that can help. More

Excellent service I recently took my vehicle in for maintenance. My service light had come on so I went in without an appointment on a busy Saturday. The service consul I recently took my vehicle in for maintenance. My service light had come on so I went in without an appointment on a busy Saturday. The service consultant that helped me was James. James always provides excellent service and continues to do so. More

Quality service with excellent communication. Mitchell G. is well prepared for the car. There is a lot of work prior to my arrival. I appreciate all you do because the car is in better shape a Mitchell G. is well prepared for the car. There is a lot of work prior to my arrival. I appreciate all you do because the car is in better shape at pick up! We are glad we purchased an ACURA. More

Eletrical drainage problem Excellent service. I give "2 thumbs UP" for their professionalism and kind attitude. The electrical drainage problem is associated with the amplifier Excellent service. I give "2 thumbs UP" for their professionalism and kind attitude. The electrical drainage problem is associated with the amplifier popping sound problem detected when the vehicle was brand new. I am very thankful because they found out the root cause of the problem is the defective "bluetooth HFT unit" and replaced it with a new unit this time. More

Rdx lease renewal Everyone who helped us was very helpful and worked with us on an acceptable price. The team was able to find us the car we wanted with our required fe Everyone who helped us was very helpful and worked with us on an acceptable price. The team was able to find us the car we wanted with our required features over the phone or online and provided pricing info in an expediant fashion. More

Unprofessional Dealership I will never go back to this place. I am very discussed that how they treated their customer and their poor repair workmanship. I would not recommend I will never go back to this place. I am very discussed that how they treated their customer and their poor repair workmanship. I would not recommend this dealership. More

Always excellent! They treat you like family.:) The Owner of the Deskership, Mr. Woods is a wonderful man. He check on his clients often. Adrian and his Dad are also sharp fair and great to work wit The Owner of the Deskership, Mr. Woods is a wonderful man. He check on his clients often. Adrian and his Dad are also sharp fair and great to work with. Brian in Finances made my deal work and the Se vices guys, all three, Louis, Janes, and Mark always make me feel taken care of. I wish they still made the TSX. That was my dream car. If the ILX had leather it would be greatly improved. Thank you all for all you do! Robyn Rogers More

B16 Service (45K) and Alignment Services are too costly, even for a luxury brand. Almost $600 for rear differential and brake fluid replacement, cooling system service, oil change wi Services are too costly, even for a luxury brand. Almost $600 for rear differential and brake fluid replacement, cooling system service, oil change with filter plus tire rotation and balance? Also, why I always have to mention that I have the Maintenance Advantage Plan? If I do not bring it up I am sure I’ll get charged full price. Also, I asked to check tire inflation and each tire had +2.5 psi average when I got into my car with cold tires. Courtesy wash was also bad. The car was covered with water spots. Wait area is still way behind other dealers from luxury brands. Good wifi though. More

Buyer beware: watch your pennies I was quoted an astronomical amount for basic repairs to my vehicle (spark plugs, ignition coils). After researching further a friend said he could he I was quoted an astronomical amount for basic repairs to my vehicle (spark plugs, ignition coils). After researching further a friend said he could help me do the repairs. I ordered the parts online and had them overnighted to me. My friend completed all repairs in less than 30 minutes and for under $140 in parts. I know I'm just one person and my review won't change how this dealership does business but as a single female, I certainly feel taken advantage of by Sterling Acura. Even with a loaner, it's simply not worth it to have repairs done there any more. I'd have been better off renting a car on my own and having the repairs done elsewhere. While I was here dropping off my vehicle, a sales man approached me and asked if I wanted him to appraise my car and look at trading it in for a new one. Yeah right!!!! More