Stephen Wade Toyota

Bought a car from Stephen wade toyota We had the best experience ever recommend the dealership and Kris as our saleman. He was very friendly and accommadating. He made sure we got a grea We had the best experience ever recommend the dealership and Kris as our saleman. He was very friendly and accommadating. He made sure we got a great deal More

Friendly, very nice atmosphere. Better than average experience. Knowledgable office person forgot her name..helped with all the paper work. Appreciated Larry who shuttled us to and f Better than average experience. Knowledgable office person forgot her name..helped with all the paper work. Appreciated Larry who shuttled us to and from the dealership. More

OUTSTANDING SERVICE We hear a lot about customer service. Mike Dufresne at Stephen Wade Toyota is an outstanding example of going the extra mile. I just purchased a 2016 We hear a lot about customer service. Mike Dufresne at Stephen Wade Toyota is an outstanding example of going the extra mile. I just purchased a 2016 Toyota Tacoma. Two days after the sale, Mike called to make sure everything was okay. I was having trouble with a dome light staying on. It was Saturday and the service department was closed, but there was a tech available to look at it. He told me to come on down. I came down, they replaced the defective part, and then Mike spent some extra time with me to answer some additional questions I had about the GPS. The experience was OUTSTANDING. Mike, you're the best. Thanks for your help and excellent service after the sale. Bob Perschon More

Great Experience With Buying The New Prius Kris made us feel welcome and was working for us throughout the entire process. Kris is a real credit to the Stephen Wade Sales Team. Kris made us feel welcome and was working for us throughout the entire process. Kris is a real credit to the Stephen Wade Sales Team. More

Used car was a not well inspected I bought a 2008 Prius back in 2013. Sales staff were very friendly and initially helpful. The car needed a final "check" before I could pick it up. Th I bought a 2008 Prius back in 2013. Sales staff were very friendly and initially helpful. The car needed a final "check" before I could pick it up. They were also supposed to replace the windshield wipers. Twice I arrived at appointed time to drive car home and it was not ready. Since I lived over 50 miles from the dealer ship, and was quite inconvenienced, they finally assured me it was ok to take the car "as is" and just bring it back in when I was in town next. Within a week of driving my new "used" car, the "Check Engine" light appeared. I called Stephen Wade Toyota who assured me it was most likely a sensor problem, but to bring it down next time I came to town. I brought it back to them fairly soon as I wanted to ensure it was nothing serious. They reset the sensor telling me that it was just from the car "sitting on the lot for a long time” and that it was the car's way of ensuring everything was regularly checked. I drove it home. The "check engine" came back on within another week. I again called Stephen Wade Toyota and this time made an appointment for them to run a full check. The appointment which I had allotted 2 hours for, took over 3 hours. They found there was an air hose leak and fixed it. About a year after purchasing the car, my gas mileage started becoming less efficient and the engine was burning oil. I regularly had to 'top off' the oil between oil changes. The "check engine" light started coming on intermittently. Because it wasn't staying on, we thought it may be an air filter that needed changed. We made sure we followed up on all the recommended maintenance including engine flush and filter changes. Less than 2 years after purchasing the car, the "check engine" light was now staying on more than not. I took it in to Stephen Wade Toyota. The mechanics were friendly and helpful. After 2 hours, the mechanic called me to give me the bad news that oil has been leaking into the catalytic converter. The entire engine needed to be replaced. The mechanic took a great deal of time educating me about the problem and what it would take to fix ($6000). However, when we called back to ask specific questions such as "how does this happen to an engine?" or "what possible causes are there for this?" we were given no answers, only the cost to fix it. So, here was a car that we still owed $9,000 on - now completely useless unless we spent another $6,000 to fix it. It was the first car we had ever purchased from Stephen Wade Toyota. And now, it only lasted less than 2 years. This is a TOYOTA!!. We have been loyal Toyota customers for years. Our Landcruiser which is our main family car has almost 300,000 miles on it and our mechanic tells us will easily give us another 100,000. For the engine to go out in a Toyota with only 150,000 miles is NOT usual, and is NOT normal, and NOT acceptable. We have been trying to contact the dealership for the last several days to get more answers but our phone calls are disconnected. We can't even get through to the service department. We are going to have to take this to Corporate due to the local dealership lack of follow up and care to ensure they sold a quality product. Very disappointing experience. I would not recommend purchasing a used car from Stephen Wade as their claims of "certified" and "inspected" are a hoax. Maybe they sell some good cars, but they are certainly not willing to accept responsibility for when they failed to do their inspections. More

Dennis was great! When I was shopping for a new Tacoma I went to Stephen Wade due to the great experience I had when buying my wife's new Dodge. The first person we dea When I was shopping for a new Tacoma I went to Stephen Wade due to the great experience I had when buying my wife's new Dodge. The first person we dealt with was Armando. At first he was pleasant, but on a second trip his demeanor was horrible. I was ready to walk out and take my business elsewhere. Dennis started working with us and he was great! I love my new truck and everyone I dealt with there, with the exception of Armando. Dennis' attitude and service made sure I will be a repeat customer when I need another vehicle. More

The "Wades" Are Amazing I've owned Toyotas for more than 30 years and have bought them from Ogden to St. George. You will not find better people to serve you than the Wade Gr I've owned Toyotas for more than 30 years and have bought them from Ogden to St. George. You will not find better people to serve you than the Wade Group.... no need to go South to Vegas and no need to go North, these people are honest and have the highest degree of integrity! Thanks Stephen, Jared and the entire " Wade Group ". More

Experienced & Friendly So happy with 2015 Toyota Tundra Dennis was very personable and helpful. We were just passing through to California and brought home a big souvine So happy with 2015 Toyota Tundra Dennis was very personable and helpful. We were just passing through to California and brought home a big souviner. More

Astonishingly Incompetent!!! I continue to be astonished that these imbeciles can stay in business. They have repeatedly put the wrong oil in my truck, even when reminded repeated I continue to be astonished that these imbeciles can stay in business. They have repeatedly put the wrong oil in my truck, even when reminded repeatedly of what I want. But now they have taken it to another level, they put the wrong lubricant in the rear axle housing, creating a huge problem when I tried to drive it (and then conveniently lost the records of the mistake). But let's not stop there - they MOUNTED THE TOP OF THE SHOCK ABSORBER IN THE WRONG HOLE (one made for wires and such, NOT to carry the weight of the truck) and so it tore the mounting bracket apart, and then they wanted to charge hundreds of dollars to weld back together the damage caused by their mistakes!!! Fortunately I took it to someone with a brain who took pictures of their mistake, and now we are faced with taking them to small claims court to recoup the cost of the repairs and loss of use of the vehicle. THESE PEOPLE ARE BEYOND YOUR WORST NIGHTMARE!!! When we tried to talk to the service manager about the experience he had the wonderful customer service approach to CURSE AT MY WIFE as we were leaving. More

Poor follow-up The biggest problem was poor follow-up on work that was not performed at the time of service. I was told they would find out what happened and get bac The biggest problem was poor follow-up on work that was not performed at the time of service. I was told they would find out what happened and get back with me the next day. I wasted 3 phones call and half a day before getting a call back with "we have to order the part." I have received excellent service in the past, however, this was not my best experience. More