Stephen Wade Toyota

Multiple calls, many voicemails left and 0 RESULTS IN 3 DAYS I don't know how this place stays open when they won't even answer the phone for a willing buyer. I called to check on my finance application 4 times I don't know how this place stays open when they won't even answer the phone for a willing buyer. I called to check on my finance application 4 times in one day- 8am, 11am, 3pm.. all times I'm transferred to the voicemail of a Brian in Internet Sales who never calls me back all day. On my 4th call at 5pm, I finally got a hold of someone (Chris- thank you!) who checked it out and told me that my application was apparently incomplete? So I submitted another application and today surprise surprise- I've called multiple times and people are either out of the office or unavailable to help, stuck leaving voicemails again! I called into the main number twice in a row just now asking for any available salesman and got someone's voicemail both times!! It's actually quite insane how poorly ran this dealership is. Good luck to anyone looking to buy a Toyota in St George, maybe they'll find a way to answer a simple 2 minute phone call in the future but I wouldn't hold my breath. More

Sales staff are some of the best! I have never been treated like a King before at a car dealer, but this group are the best. Though I hate all the forms one has to deal with, even whil I have never been treated like a King before at a car dealer, but this group are the best. Though I hate all the forms one has to deal with, even while paying cash, they made the buying experience pleasant. I feel the car deal was fair. We did have the help of dealing through the Costco Auto Program, but even without this I feel it wouldm't have been any different. I would without a doubt recommend this dealer. Thanks to all the people we met during our transaction. R. Bolton Cedar City, UT More

Stay away from Thiefin’ Wade We went to Stephen Wade Toyota because of a used Kia Soul they had on their lot that was posted on Car Gurus. Our salesman, Ryan, asked what it would We went to Stephen Wade Toyota because of a used Kia Soul they had on their lot that was posted on Car Gurus. Our salesman, Ryan, asked what it would take for us to say yes to the car. We said we would like to be out the door at sticker price, and a replacement key, as the one that was with the car was broken. Ryan told us he “should send us out the door right then.” But he wrote the “terms” on a piece of paper and asked us to sign. When I said that I wasn’t comfortable signing anything right then, he became defensive and the conversation devolved into a pretty heated and loud argument. We should have left at this point. We signed the paper anyway and waited for the response from his manager. He came back and said it was no-go, and did not give a counter offer despite our willingness to negotiate. Through the rest of our conversation, Ryan was incredibly condescending, telling us, “I already sold a car today so I’m already bringing my bread home” and used very casual language laced with profanities. We walked out of there angry and upset, as we had never been talked down to and treated so disrespectfully in any professional setting. The next day, a customer service representative called asking why we didn’t purchase the car. I explained what happened and later Cory Wagner, a salesman purporting to be some kind of customer service manager called us offering to make everything right, “even if you don’t end up purchasing a car.” After over an hour on the phone, we agreed to give them another chance. They would cut us this incredible deal as long as we promised to give perfect scores on their customer service survey. He promised that he would have everything written up and ready for us to sign and be out of there within 30 minutes. I, my wife, and our 7 month old baby sat in his cubicle working through the paperwork for 3 hours. He left several times coming back smelling like smoke, and even sprayed himself several times with cologne in the small cubicle, making it hard to even breathe. As time went on it was clear he was a self-aggrandizing storyteller with questionable values, at one point stating that he believed that “people are shady by nature.” By the time we finished the process late in the evening, Cory told us he could not provide the promised documentation because the people able to print it for us had gone home. Not 2 days later, we found our SALVAGE TITLE trade-in car listed on ksl.com and Car Gurus for $16,000 as a CLEAN TITLE vehicle, even though Cory had told us it was essentially worthless and that a salvage dealership here in St George already had an offer on it for less than half that price. After we confronted Cory about it, the listing was taken down. The following month was a nightmare. All of Cory’s promises took forever to be actualized. After several visits to the dealership and hours of time wasted, we had to do much of the work ourselves. All that remained was a document he promised showing that they had done a full service, including new tires and brakes, on our vehicle. A month later he claimed that he never would have promised such a thing, and it is clear that he had lied about the service being done. We unfortunately have no documentation to catch him in his lie, which explains why he avoided giving us any paperwork from the beginning. I am very disappointed in this dealership, the incompetence, disrespect, and outright dishonesty of the sales personnel. The manipulation, stress, dishonesty, disrespect, and hours of time wasted on what should have been a simple purchase was shocking. We will never be returning to Stephen Wade, and I do not recommend this dealership to anyone. More

good experiance and no pressure Drove 3.5 hours to this dealership and got treated really good and got a great deal and the buying experience was unstressful and fast. Drove 3.5 hours to this dealership and got treated really good and got a great deal and the buying experience was unstressful and fast. More

Nope I believe I will go to Vegas next time, Really got screwed on my lease, was told one thing and it did not happen after 3 years, should have read the contract better. We thought they would ha Really got screwed on my lease, was told one thing and it did not happen after 3 years, should have read the contract better. We thought they would have treated us better after buying 4 cars from them in the past years. More

Great Service Excellent service and a great salesman. Justin Swift sold us a beautiful new Highlander. Everyone at the dealership made us feel comfortable. Look fo Excellent service and a great salesman. Justin Swift sold us a beautiful new Highlander. Everyone at the dealership made us feel comfortable. Look forward to working with all aspects at Stephen Wade. More

Great experience! The salesman, Kris, was very patient and pleasant to work with. He didn't make me feel rushed or like I was being pressured into anything. He let me t The salesman, Kris, was very patient and pleasant to work with. He didn't make me feel rushed or like I was being pressured into anything. He let me test drive whatever car I wanted and I went back to the Honda Pilot. I love this car! Everything from start to finish was easy going and the people were fun to talk with. More

New 2018 Highlander LE Plus I researched cars on the Internet for some time, but returned to Toyota. We have had 5 Toyotas in the past and find them extremely reliable. I revie I researched cars on the Internet for some time, but returned to Toyota. We have had 5 Toyotas in the past and find them extremely reliable. I reviewed consumer reports and found that the Highlander has a very good rating. Then sought out Stephen Wade to see what they had in stock. We have had dealings with them several times and found them to be good to deal with. I made contact with Jessica Kroll and told her exactly what we wanted. Then an appointment which we kept even though she did not have the exact color my wife wanted, but she did have it in a beautiful Red. She was prepared and we concluded the deal, which was excellent and to the point. Now my wife loves her new Highlander. Dealing with Stephen Wade was excellent. My advice to anyone is decide what you want, be prepared, know your limits, contact the dealer and do the deal. Easy, simple and uncomplicated and Stephen Wade helps make that happen. More

New Rav4 Leased a new Rav 4, Exactly what I wanted. I thought the deal was fair and my salesman, Sebastian was very kind and informative. I would buy from hi Leased a new Rav 4, Exactly what I wanted. I thought the deal was fair and my salesman, Sebastian was very kind and informative. I would buy from him again. I love Toyota vehicles. My first was a Camry, Drove it 302,000 miles! Second was a Highlander Hybrid and now I am downsizing to a Rav 4. You cannot beat the reliability of a Toyota! More

My review Sales person answered all my questions and was very patient. Very efficient and knowledgeable. No pressure. We had a good time there and Gerry answere Sales person answered all my questions and was very patient. Very efficient and knowledgeable. No pressure. We had a good time there and Gerry answered all our questions Andy was also help full helping me to learn how to use the electronics stuff. More