Stephen Wade Toyota

Great People! Great people to work with! Jay in (sales) and Adam a (Sales consultant). Very professional and a joy. Helped me find the right car. Thank You! Great people to work with! Jay in (sales) and Adam a (Sales consultant). Very professional and a joy. Helped me find the right car. Thank You! More

Bought a tacoma I enjoyed my experience seem to be very knowledgeable and friendly and very helpful I would come back again Jessica Kroll was excellent sales person I I enjoyed my experience seem to be very knowledgeable and friendly and very helpful I would come back again Jessica Kroll was excellent sales person I would be sure to come back to her again More

15,000 mi Service Just recently had my RAV4 serviced and that was the fastest I have ever experienced. Quick, efficient, and thorough. Good work guys! I look forward t Just recently had my RAV4 serviced and that was the fastest I have ever experienced. Quick, efficient, and thorough. Good work guys! I look forward to the next one. More

Best no pressure dealership I came in hoping to lease a new car. Cody instantly helped me find exactly what I was looking for in the price range that I could afford. It was a no I came in hoping to lease a new car. Cody instantly helped me find exactly what I was looking for in the price range that I could afford. It was a no pressure experience, and they wanted the best for me. Their finance employee was also very nice and explained everything in a way that I could understand. More

Purchasing a new vehicle was a breeze with Danny's help. Danny Gilchrist made our purchase of a new vehicle a breeze. He was very helpful without being high pressured. He was very fair in his pricing and Danny Gilchrist made our purchase of a new vehicle a breeze. He was very helpful without being high pressured. He was very fair in his pricing and competent in explaining all the details of the new vehicle. Would definitely recommend Danny to anyone! More

Terrific experience Jessica did a terrific job. No pressure and everything went as planned. I would definitely return. It always takes more time than you want, but overal Jessica did a terrific job. No pressure and everything went as planned. I would definitely return. It always takes more time than you want, but overall it was pretty quick. More

Very friendly and professional Friendly and took the time to make sure I was satisfied. Gave me a fair price. I have worked with this dealership before; with the service department Friendly and took the time to make sure I was satisfied. Gave me a fair price. I have worked with this dealership before; with the service department. The overall customrr service I received made me want to continue working with them. More

Multiple calls, many voicemails left and 0 RESULTS IN 3 DAYS I don't know how this place stays open when they won't even answer the phone for a willing buyer. I called to check on my finance application 4 times I don't know how this place stays open when they won't even answer the phone for a willing buyer. I called to check on my finance application 4 times in one day- 8am, 11am, 3pm.. all times I'm transferred to the voicemail of a Brian in Internet Sales who never calls me back all day. On my 4th call at 5pm, I finally got a hold of someone (Chris- thank you!) who checked it out and told me that my application was apparently incomplete? So I submitted another application and today surprise surprise- I've called multiple times and people are either out of the office or unavailable to help, stuck leaving voicemails again! I called into the main number twice in a row just now asking for any available salesman and got someone's voicemail both times!! It's actually quite insane how poorly ran this dealership is. Good luck to anyone looking to buy a Toyota in St George, maybe they'll find a way to answer a simple 2 minute phone call in the future but I wouldn't hold my breath. More

Sales staff are some of the best! I have never been treated like a King before at a car dealer, but this group are the best. Though I hate all the forms one has to deal with, even whil I have never been treated like a King before at a car dealer, but this group are the best. Though I hate all the forms one has to deal with, even while paying cash, they made the buying experience pleasant. I feel the car deal was fair. We did have the help of dealing through the Costco Auto Program, but even without this I feel it wouldm't have been any different. I would without a doubt recommend this dealer. Thanks to all the people we met during our transaction. R. Bolton Cedar City, UT More

Stay away from Thiefin’ Wade We went to Stephen Wade Toyota because of a used Kia Soul they had on their lot that was posted on Car Gurus. Our salesman, Ryan, asked what it would We went to Stephen Wade Toyota because of a used Kia Soul they had on their lot that was posted on Car Gurus. Our salesman, Ryan, asked what it would take for us to say yes to the car. We said we would like to be out the door at sticker price, and a replacement key, as the one that was with the car was broken. Ryan told us he “should send us out the door right then.” But he wrote the “terms” on a piece of paper and asked us to sign. When I said that I wasn’t comfortable signing anything right then, he became defensive and the conversation devolved into a pretty heated and loud argument. We should have left at this point. We signed the paper anyway and waited for the response from his manager. He came back and said it was no-go, and did not give a counter offer despite our willingness to negotiate. Through the rest of our conversation, Ryan was incredibly condescending, telling us, “I already sold a car today so I’m already bringing my bread home” and used very casual language laced with profanities. We walked out of there angry and upset, as we had never been talked down to and treated so disrespectfully in any professional setting. The next day, a customer service representative called asking why we didn’t purchase the car. I explained what happened and later Cory Wagner, a salesman purporting to be some kind of customer service manager called us offering to make everything right, “even if you don’t end up purchasing a car.” After over an hour on the phone, we agreed to give them another chance. They would cut us this incredible deal as long as we promised to give perfect scores on their customer service survey. He promised that he would have everything written up and ready for us to sign and be out of there within 30 minutes. I, my wife, and our 7 month old baby sat in his cubicle working through the paperwork for 3 hours. He left several times coming back smelling like smoke, and even sprayed himself several times with cologne in the small cubicle, making it hard to even breathe. As time went on it was clear he was a self-aggrandizing storyteller with questionable values, at one point stating that he believed that “people are shady by nature.” By the time we finished the process late in the evening, Cory told us he could not provide the promised documentation because the people able to print it for us had gone home. Not 2 days later, we found our SALVAGE TITLE trade-in car listed on ksl.com and Car Gurus for $16,000 as a CLEAN TITLE vehicle, even though Cory had told us it was essentially worthless and that a salvage dealership here in St George already had an offer on it for less than half that price. After we confronted Cory about it, the listing was taken down. The following month was a nightmare. All of Cory’s promises took forever to be actualized. After several visits to the dealership and hours of time wasted, we had to do much of the work ourselves. All that remained was a document he promised showing that they had done a full service, including new tires and brakes, on our vehicle. A month later he claimed that he never would have promised such a thing, and it is clear that he had lied about the service being done. We unfortunately have no documentation to catch him in his lie, which explains why he avoided giving us any paperwork from the beginning. I am very disappointed in this dealership, the incompetence, disrespect, and outright dishonesty of the sales personnel. The manipulation, stress, dishonesty, disrespect, and hours of time wasted on what should have been a simple purchase was shocking. We will never be returning to Stephen Wade, and I do not recommend this dealership to anyone. More