Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stephen Wade Toyota
St. George, UT
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 307 reviews
May 29, 2020
Great Service My service consultant Jerry Ibarra did an excellent job getting my 2007 Toyota Prius hybrid battery replaced and back on the road in the same day. My service consultant Jerry Ibarra did an excellent job getting my 2007 Toyota Prius hybrid battery replaced and back on the road in the same day. More
by Derek
Employees Worked With
Jerry Ibarra
May 26, 2020
satisfied. been going for years, oil change, service, etc always a good experience. would take my toyota to Stephen Wade always an recomend.as I have had good se been going for years, oil change, service, etc always a good experience. would take my toyota to Stephen Wade always an recomend.as I have had good service an experience their. More
by prodigalson56
Employees Worked With
George Rowley
May 25, 2020
Nothing was done this time. The lights weren't checked not fixed, my wheels now wobble, wondering if they really changed my oil. Totally disappointed! not fixed, my wheels now wobble, wondering if they really changed my oil. Totally disappointed! More
by heidipalmer4
Employees Worked With
employee was great, not who did the work
May 22, 2020
Great Service and enjoyable experience This is my second purchase from Steven Wade Toyota, 7 years ago I bought a Toyota Camry and it was a pleasant experience plus the car was the best car This is my second purchase from Steven Wade Toyota, 7 years ago I bought a Toyota Camry and it was a pleasant experience plus the car was the best car I’ve ever owned. Just purchased a Avalon Hybrid and my sales person Brian Gates was awesome. Friendly, knowledgeable and number one goal to make sure the customer relationships are the most important. Received a great price on the vehicle and was very satisfied. Took numerous demo drives and Brian was patient and explained all the features of each vehicle. Even though this aspect of the purchase was enjoyable I always dread going to F&I because sometimes they can be a little high pressure for the added services and contracts. Luckily my F&I person was Candace Abbott and she was awesome. Got me a great interest rate from my CU which was significantly lower than what I was originally approved for. She is friendly, knowledgeable and personable and made it an enjoyable process. Thanks again Brain and Candace, your professionalism guaranteed that my next vehicle will be from this dealer. Thanks again. More
by Mbrown
Employees Worked With
Brain Gates, Candace Abbott
May 19, 2020
New battery for Camry Hybrid We took our car for a battery change. Was done promptly and cost was reviewed prior to service. Have always had good service here and like working wi We took our car for a battery change. Was done promptly and cost was reviewed prior to service. Have always had good service here and like working with Dennis as he is very helpful and friendly. More
by Camry Lady
Employees Worked With
Dennis Osegueda
May 12, 2020
Great service. They finished our service hours before the promised time. Very nice surprise! Every time we take the ar in for service we have a good experience with They finished our service hours before the promised time. Very nice surprise! Every time we take the ar in for service we have a good experience with the Toyota team. More
by cherylewhitaker
Employees Worked With
Jerry in service
January 11, 2020
Excellent customer service We have been going to Stephen Wade Toyota for about 5 years. We have always been treated with sincere personalized service, whether by sales personnel We have been going to Stephen Wade Toyota for about 5 years. We have always been treated with sincere personalized service, whether by sales personnel or service consultants. I just recently took my 2020 Tacoma in to have a truck bed cover installed. Not only was the job done professionally, but my consultant, Dennis Osegueda, kept me in the loop about the installation while I was waiting. Dennis also made it very easy for me to come back the following day with my 2002 Tacoma for a comprehensive check-up as I will be giving the truck to a family member. The check-up was very thorough and revealed work that needed to be done. Dennis explained everything to me and we agreed on what work was to be done. I left the vehicle. When it was evident to Dennis that he would not be able to get all of the work done in one day, he kept me advised of what was going on. It was evident that he and the service specialist wanted to make sure the job was done correctly. I appreciate that type of service. It is rare to find in this day and age. If I were Dennis' supervisor I would either like to see him rewarded monetarily for his service above and beyond or at least be recognized in some way that would appear in his personnel file to be available in the future if he is considered for promotion. Dennis is a great representative of Stephen Wade Toyota--he is the best I have had so far. More
by John Ribera
Employees Worked With
Dennis Osegueda
October 28, 2019
The Stephen Wade Auto Group are crooks! BEWARE!!! Do not buy here unless you want to be taken advantage of! The Stephen Wade Auto Group and employees are crooks! I had been looking for a 201 BEWARE!!! Do not buy here unless you want to be taken advantage of! The Stephen Wade Auto Group and employees are crooks! I had been looking for a 2019 Toyota Camry XSE for a couple months now and finally decided to just go for it since they have a $2,000 rebate right now. I got my financing from my credit union and went into the dealer. I had a trade in that’s in excellent condition (no scrapes, no dents, still smells new inside) and they wanted to give me a trade-in price for a “good” condition vehicle. When they came back with the KBB Auction Value, I noticed the good condition. They wanted to give me $39,750 for my trade. I had the salesman look up what the next two conditions above good were for values and it went from $40,000 up to $45,000 and clean retail was $49,000. I obviously didn’t agree with them and at that point they had Blair (Sales Floor Manager) come in and speak with me and made up excuse after excuse. I wasn’t born yesterday and know all about the auction, ACV, etc. Blair said the best he could do on my vehicle was to come up $250. They were “willing” to give me $40,000 for an excellent condition truck that they said was in good condition. I even mentioned to Blair that I was fully aware of the roughly $900 dealer holdback that they’d make as well the moment they sold the car. He said, “Oh, that’s just $900.” Well, if it is just $900, then you can work with me on a better price. Mind you, my mom bought a 2018 Toyota Tacoma TRD Off-Road made to look just like a TRD Pro with wheels and tires, lift, and their clear bra about nine months prior. The money they made off of her, could clearly pay for the difference in price ALONE! They still weren’t willing to come up after repeated business to the Stephen Wade Auto Group (this would have been the fourth vehicle from them if I had agreed to their BS). The day before this, I spoke with another dealer that was willing to give me $43,000 for my truck, whether I buy from them or not. With me trading in, I would also get an additional $2,500 tax credit so I’m currently working up a deal with them and their sister Toyota dealer! They also put a hold on the vehicle so no other dealer can do a dealer trade with the particular Camry I was looking at. They said it is a one of a kind due to it being a fully loaded XSE 4-cylinder with the black interior. If it had been the “red interior” they would have done a dealer trade. That’s the kind of business Stephen Wade runs! I’m sorry to say, but a Camry with a black interior is not “one of a kind!” If it was a TRD, I’d completely understand! Oh, the things they will pull to make you miserable and try to fall into their trap! I even spoke to my salesperson the following day to see if they were willing to meet in the middle. I asked if they’d be willing to go to $41,500 to make a deal and they still wouldn’t budge. More
by Shawn
Employees Worked With
Jessica Kroll, Danny Gilchrist, Blair Green
October 15, 2019
Great Service Dept, Shady Sales Dept I've owned several Toyota's and have been highly satisfied with the service I have received at Stephen Wade Toyota. When it came time to purchase a n I've owned several Toyota's and have been highly satisfied with the service I have received at Stephen Wade Toyota. When it came time to purchase a new Toyota, we gave SW a try but was less impressed with the sales experience. My advice to anyone considering buying a car from SW, don't shop payment. Shop "out-the-door"price. SW will sales slam you with too many dealer add-on's. Be prepared to shop and walk away if needed. Dealers in Vegas and SLC would love to earn your business. You can always buy your new Toyota elsewhere and still bring it into SW for service. More
by Radamus
Employees Worked With
Jim Anderson
