Stephen Wade Chevrolet

Great buy. Bad service. Had an appointment for a level kit for my 2023 1500. Took in on appointment date checked up on how it was going had not started on it th Bad service. Had an appointment for a level kit for my 2023 1500. Took in on appointment date checked up on how it was going had not started on it then said maybe not today. Live 40 miles away. Then said 8 hr job @ 150. Per hr 🤔. Plus alignment. Went back got the keys. Went to big O. Done in 3 hrs @ 115 per hr and small charge to align. Never going in for any service there. Save your time and your $$$. The he men that sold me the vehicle were great. Service wouldn’t let them fill my tires with air. More

On time and top-notch service, as usual. Dave and rest of crew provided excellent service. Dave and rest of crew provided excellent service. More

Got right in for an oil change, they did a tire rotation as well and also checked my brakes. Great service! Great people! I loved that there was hot chocolate and bottled water or coffee in the waiting room as well and also checked my brakes. Great service! Great people! I loved that there was hot chocolate and bottled water or coffee in the waiting room. Thank you! More

Seen a truck online and inquired about it. The price online was just over $59000. Made an appointment to buy the truck. The salesman, Brent, contacted me and stated that the price on THEIR web The price online was just over $59000. Made an appointment to buy the truck. The salesman, Brent, contacted me and stated that the price on THEIR website was not correct because they add $10000 to the price due to demand. When did policy change and the advertised price is not honored even though it was acknowledged that was the price on THEIR website. I told Brent I would not buy the truck with that price hike. He stated he would have a manager call and never heard back from anyone. More

Now that we have the vehicle we bought from Stephen Wade, I absolutely would not recommend them. We bought a passenger van from out of state and had it delivered. We were buying sight unseen and everyone was I absolutely would not recommend them. We bought a passenger van from out of state and had it delivered. We were buying sight unseen and everyone was very reassuring about checking the quality and mechanics of this vehicle since we couldn't drive it ourselves before buying. We've had nothing but problems with this van, the dealership outright lied about the rear air conditioning and entertainment systems working (both of those were important to us and we only bought the van because they said both were working) and now they're saying they won't do anything about any of the issues we're having even though we definitely wouldn't have purchased the van if we'd known about these problems. They admitted that they didn't even check the DVD system before assuring me that it worked (salesman said he didn't have a DVD handy, when I said that they shouldn't have told me it worked in that case, he said it wasn't his job to check it. Again, then don't tell the customer it works). They also apparently didn't check the vents in the very rear of the van because they have zero air flow. We are foster parents in Texas, that's why we needed a big giant passenger van, we cannot safely put small children in the backseat because it gets and stays so hot in the very back that it would be dangerous for little bitty babies and our special needs toddler. I am so disappointed in this dealership and I now understand why some reviewers on some platforms referred to them as "Theivin Stephen," wishing I'd seen those before buying from them. More

The WORST experience ever. I have bought well over 100 vehicles. I have never been misled or lied to like Stealin Wade did to me. Backed out of a committed deal on my daught I have bought well over 100 vehicles. I have never been misled or lied to like Stealin Wade did to me. Backed out of a committed deal on my daughter's new car. How do you stay in business? Stay away or you will be the next victim. More

Just wanted to give a heads up to other GM/Chevrolet Customers of a difference between customer service depending on which GM dealerships you happen to land on. My situation: I had a huge trip planned Customers of a difference between customer service depending on which GM dealerships you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja peninsula. Spent alot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid any unplanned break downs etc. Brought my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since engine codes suggesting a rough idle. Drove the vehicle maybe 100 miles before leaving for Mexico on March 4th. I was pulling a medium size trailer of approx 6000pds and after about 200 miles I heard a whistling sound or air escaping from what I thought was a leaking vacuum hose and saw an engine light turn on. Hooked up an ECU reader and found engine code P0300 on cylinder 5 immediately suspecting the injectors again. I took my truck into Henderson Chevrolet NV and told them I just replaced all the injectors and wanted a warrantee repair since Doug Smith put that in their 24 month warrantee parts and labor. Henderson Service Managers denied my request and said "we can't warrantee human error?" I said the warrantee covers both parts and labor yet they would not do it? Instead said it would cost $1,300 to pull both injector banks and replace all the seals again. This was very frustrating as I just paid 1800 a month earlier to get them all done the first time? Story gets worse: After they "repaired" my truck for the second time I drove no more than 200 miles back to Utah and some of the injectors failed again and lost power and engine light came on again. I asked Henderson for a refund for their botched "human error" and the refused to work with me again???? Out of desperation, I had to drive my truck back under a dangerous condition with extremely hot exhaust gases escaping through damaged injectors seals again. Again, I searched for the closest GM/Chevy dealer and dropped it off at Stephan Wade Chevrolet in Saint George UT. Here is when my story finally gets a little brighter, ""a better ending to a very bad story." I met Service Advisor David Ottesen who immediately empathized my situation and said we need to take care of this customer right away without charging him a single dollar! I was shocked to see such a 180 degree turn around from my experience at Henderson who would not do anything without more money. By the next day Mr Ottesen call me back on my cell and said we found the issue and replaced a damaged/faulty injector without any cost to you. Excellent work! I got back in my truck and headed north to SLC with no further problems! What a difference one dealership makes ? One was customer focused while another was profit focused when they both knew I was under warrantee. I am going to report this unfortunate incident to GM Corporate Office because they need to know and hopefully fix their dealerships service protocols to be consistent otherwise why even go to a dealer in the first place if you can't get the same support no matter what state happen to land in? They need to respond to customer service like Stephen Wade did for me. -longtime GM customer who's confidence was shaken a little :( More

Service department was very accommodating for my emergency really dead battery. Staff is always so friendly to work with. emergency really dead battery. Staff is always so friendly to work with. More

While pulling an RV our truck broke down. Knowing no one in St. George and having grown up around the auto business, I was most tenuous pulling into the dealership. Service Advisor David Ottesen turned out in St. George and having grown up around the auto business, I was most tenuous pulling into the dealership. Service Advisor David Ottesen turned out to be a godsend as well as the tech there, giving us exemplary service and making our crisis into a blessing! Caring, professional, knowledgeable, excellent communication, explanations, our crisis was turned into another blessing and cause for thanksgiving! More

Kenton and Stephen Wade deliver highest quality service My husband and I live in Las Vegas and called 7 different dealerships looking for a capable sales team. We ended up calling Kenton Ames at Stephen Wad My husband and I live in Las Vegas and called 7 different dealerships looking for a capable sales team. We ended up calling Kenton Ames at Stephen Wade and he was able to answer all of our questions and even connected us to finance to discuss a possible purchase for a 2020 Chevy Traverse. The service was so impeccable we decided to drive the two hours to buy our car when there were multiple dealerships nearby. We made the appointment for the weekend, and my husband worked with Cindy in Finance and Kenton in Sales throughout the week to have the entire transaction worked out by the time we got there Saturday. We were late to our appt (time change) and Kenton was gracious. The car and paperwork were completely ready, loan secured, payments calculated, etc. While we waited the sales team was good with our 2 year old son, bringing him balloons and candy and allowing him to be a 2 year old. The service was so good we upgraded our car and ordered extra tires and wheels and added them to the loan. They weren't going to be ready on time so Kenton offered to personally drive them out to us in Vegas (in which he did)! The service was phenomenal and I never once felt a hint of the sleazy car salesman vibe from anyone. Kenton still keeps in touch to make sure we are completely happy with our car. Kenton and Cindy are incredible and genuine people. We will be buying all of our cars form them in the future. My husband and I joke about how that was the best car experience we have ever had. More