Stephen Wade Auto Center

Everything was hidden from me by Stephen Wade Toyota in St. George UT. I overheard the salesman say that the Camry would have gone to auction if I hadn't bought it, that would have been a good place for St. George UT. I overheard the salesman say that the Camry would have gone to auction if I hadn't bought it, that would have been a good place for it. I'd like to ask Stephen Wade or his sales manager what if this was done to your mother or father? How angry would you be! Your offer of settlement over the mats, alarm and key fob is insulting , you should have told me there was only one $420 key fob with the car (a deal breaker), you should have told me that there was an aftermarket alarm on the car that needs to be repaired or taken out, your 100 point inspection didn't catch this? You said you allow your cars to be taken to a mechanic, you wouldn't let me take the car to our church mechanic would you. He said he never would have let me buy this car. My plan for 2025 is to send out at least 250 emails and letters to Government agencies, consumer groups, Toyota chat rooms, Toyota Corporate, Facebook, X, TikTok, all of the review pages and media groups that I can find.. These will go to Salt Lake City, Provo and St. George UT. Mesquite and Las Vegas NV. As will my origanal letter. More

My $25,000 fixer upper! On December 5th , 2024, I bought a used 2024 Camry with 10,000 miles on it for $25,255 from Stephen Wade Toyota. I am 75, saved 7 years to buy a c On December 5th , 2024, I bought a used 2024 Camry with 10,000 miles on it for $25,255 from Stephen Wade Toyota. I am 75, saved 7 years to buy a car and feel I was lied to and taken advantage of by Stephen Wade Toyota. Seniors and lower income people, I recommend that you do not do business with Stephen Wade dealerships. They will not disclose prior used car damage and in my case, they covered it up, The State of Utah seems to protect car dealers like Mr. Wade, because of the income they generate. The only relationship you will have with the Stephen Wade Automotive Group is one of predator and prey. Stephen Wade Toyota claims "Our commitment is to build strong relationships with customers based on trust. This allows us to assist with the purchase of quality vehicles, parts, and maintenance services with transparency and honesty". This was not my experience!!!! If a dealer won't let you take the car to a mechanic to be inspected RUN! Remember "as is = no warranty" This includes the damage that they cover up and hide from you. Go to a dealer like Autonation that will let you have the car for five days; this way you can thoroughly check the car out. Here were the issues I experienced. 1. I received only one key fob. This was hidden from me until after the sale. I never would have bought this car had I known this from the start. An extra key fob is $420 with no discount. 2. The car had smoke damage which Steven Wade Toyota tried to cover up. This led to bleached seats, plastic parts and floor carpet damage by them trying to clean the smell out. Such damage can't be fully repaired. The floor mats were taken out because of this smoke damage, I was given two used Volvo mats to replace them. Damaged mats $179. 3. An aftermarket alarm was put on by the dealer. The alarm goes off randomly day and night, so it has to remain off. The rear seat belt is malfunctioning. The alarm never shuts off unless it's buckled. They won’t correct the problem and want to charge me $170 per hour to repair or disconnect. 4. The window tint was damaged and can't be repaired. 5. The battery was dead from sitting for 3 months on the lot. The battery has been wrecked but is still functioning. In addition, Steven Wade Toyota withheld my Nevada sales tax payment check for six weeks. Why??? (this is not required) especially when I gave them a $10,000 cash down payment. They got the use of my $2,158.25 (DMV tax money) and that stopped me from registering the car or even making an appointment at the DMV for six weeks. I had to call them to get my check. Do you think Steven Wade Toyota cares that I spent four hours at the DMV because of the incompetent staff that he has? Even though they claimed they did a 100-point inspection, the result of that inspection does not result in telling you what they found. Instead, they try to cover up the problems so they can make the sale. What other undisclosed issues will I have to face with this car? All I wanted was a second key fob, the aftermarket alarm disconnected and a discount on some mats. Steven Wade Toyota was unwilling to do ANYTHING. More

12/05/24 I bought a used 2024 Camry with 10,000 miles on it for $25,255 from Stephen Wade Toyota. Stephen Wade Toyota claims "Our commitment is to build strong relationships with customers based on trust. it for $25,255 from Stephen Wade Toyota. Stephen Wade Toyota claims "Our commitment is to build strong relationships with customers based on trust. This allows us to assist with the purchase of quality vehicles, parts, and maintenance services with transparency and honesty." This was not my experience; the only relationship you will have with Stephen Wade Toyota is one of predictor and pray. If a dealer won't let you take the car to a mechanic to be inspected RUN! The car should have been sold off at auction. Issues 1. Only one key fob, this was hidden from me until I was leaving the dealership, I never would have bought this car had I known this from the start. Extra key fob $420 no discount. 2. The floor mats were taken out because of prior damage, I was given two Volvo mats to replace them. Damaged mats $179. 3. An aftermarket alarm was put on by the dealer, the alarm goes off randomly day and night, so it has to remain off. $170 per hour to repair or disconnect. 4. Window tint damage, can't be repaired. 5. Smoke damage covered up, that led to bleached out seats, plastic parts and floor carpet damage. Damage can't be repaired. 6. Dead battery from sitting for 3 months on the lot, the battery is weak but is functioning. 7. The rear seat belt is malfunctioning, alarm never shuts off unless it's buckled. $170 per hour to repair, no discount. I am 75, I saved 7 years to buy a car and feel I was taken advantage of. What other undisclosed issues will I have to face with this car. More

I guess the nickname Thievin' Wade is appropriate. After already spending $3,600 for fixing an engine leak, they were going to fix another oil issue for $770. I wanted a second opinion and I found an After already spending $3,600 for fixing an engine leak, they were going to fix another oil issue for $770. I wanted a second opinion and I found an independent, certified technician who did a great job for less than $300. Honesty and fairness pays in the long run. With price discrepancies like that you start wondering about the honesty of the company, as well as the economic system itself. I'm never going back to Stephen Wade. Monopolies are anti-competitive and work against what we like to call a "free-market" system. By this token, Stephen Wade is a monopolist and doesn't consider his customers' preference for fair market prices or the value of competition. Shame! More

They Lied and cheated me on the Subaru Outback they sold me 2 weeks ago. The inside rear tires were worn almost bald and when I took the car back to ask why they sold the car to me with bad tires they said me 2 weeks ago. The inside rear tires were worn almost bald and when I took the car back to ask why they sold the car to me with bad tires they said it passed inspection. That was an outright lie. There is no way the tires would have worn bald to the metal in just two weeks with normal driving if the car was inspected properly. When I asked them to rectify the situation they said all they could do is sell me new tires at their cost. That was $175 per tire. I had to go purchase new tires elseware and they were only $145 per tire at full retail. I will never buy another car from this Dealership. The customer service sucks. They should save replaced the tires and appologised for their mistake. More

Friendly staff. Excellent customer service. Clean, comfortable waiting room lounge. Complementary water, coffee and tea. Nice atmosphere. Excellent customer service. Clean, comfortable waiting room lounge. Complementary water, coffee and tea. Nice atmosphere. More

Their service department at the Dodge / Jeep is the WORST I have every had the unpleasant experience to do business with. Had my truck for 6 days to fix 2 minor warranty issues. Keep getting excuses as to wh I have every had the unpleasant experience to do business with. Had my truck for 6 days to fix 2 minor warranty issues. Keep getting excuses as to why parts were late arriving from California……apparently parts come in daily via truck from California. REALLY!!!!! And apparently Chrysler will only ship 1 part at a time and if that part doesn’t fit the problem they have to order another part and then wait for delivery from California. Then they didn’t work on it for a full day on Saturday because the service writer and the tech were off, did anyone let me know on Friday that no work would be done, NOPE and I spoke with the service writer on Friday late in the day……… Find someplace else to do the auto repair these guys, this dealership doesn’t care. More

This dealership is marking up many of its vehicles with "market adjustments" they are selling some used 4runners for $12,000 over new MSRP. Buy out of state and save your money. "market adjustments" they are selling some used 4runners for $12,000 over new MSRP. Buy out of state and save your money. More

Went to have our truck serviced and we were told it would be at least a 4 hour wait before even getting in the bay. Then we were told it would be a good idea to find somewhere else to have the service done. be at least a 4 hour wait before even getting in the bay. Then we were told it would be a good idea to find somewhere else to have the service done. Really? Not impressed. More

Great place. Mark was a wonderful salesmen. They got me into a 2014 nissan pathfinder with 0 credit. Explained everything in detail. Amazing place! Nikki into a 2014 nissan pathfinder with 0 credit. Explained everything in detail. Amazing place! Nikki More