Stephen AutoMall Centre

My trade experience!!! Matthew Mancini really made my experience easy and smooth. He got me the best offer for my trade and got me the best deal on my new car. I will defin Matthew Mancini really made my experience easy and smooth. He got me the best offer for my trade and got me the best deal on my new car. I will definitely come back in the future and will refer my friends and family to him. Thanks again Matt. More

Amazing service Michal Stanko was pantient with my needs and understanding when it came to my price range. He went out of his way to make sure I was getting the best Michal Stanko was pantient with my needs and understanding when it came to my price range. He went out of his way to make sure I was getting the best deal. I felt comfortable in their hands. More

Very helpful and accomadating I recently was in an accident where my car was a total loss and Mike and Dave at Stephen auto mall were able to get me in a 2015 Nissan Altima in only I recently was in an accident where my car was a total loss and Mike and Dave at Stephen auto mall were able to get me in a 2015 Nissan Altima in only two days. I have worked with Dave in the past on my previous vehicle and he is great. Working with Mike on this vehicle was also a pleasure. I will definitely refer them and Stephen auto mall to my friends and family. More

Excellent service Great dealership the salesman answered all of our questions regarding the car and kept the monthly price exactly where we wanted to be at once again t Great dealership the salesman answered all of our questions regarding the car and kept the monthly price exactly where we wanted to be at once again thank you. More

Best Salesman!! Great Dealership!!! I went into the dealership to see the 2008 Ford F-250, I was greeted and helped out by Matt. He is a great salesman he made me feel very comfortable a I went into the dealership to see the 2008 Ford F-250, I was greeted and helped out by Matt. He is a great salesman he made me feel very comfortable and took the definition of bad used car guys right away. He tried to work my deal every way possible but without a co-signer he is unable to do the deal. I am hoping that I can find someone to help me out and hope the truck is still there at that point. I will definitely say if you are looking for a car go see Matt he will go the extra mile for you! More

proceed with caution Pretty well documented sale tactics concerns and service department seems friendly until anything more than a oil change is needed. I can't honestly Pretty well documented sale tactics concerns and service department seems friendly until anything more than a oil change is needed. I can't honestly recommend this dealer. More

Hide and Seek and wow its worth more now it is repaired I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me. More

Selling LIES instead of cars I have previously purchased from Stephen's, so I was a returning customer. After deciding on a vehicle they told me the price was $47,000, which was t I have previously purchased from Stephen's, so I was a returning customer. After deciding on a vehicle they told me the price was $47,000, which was the sticker price and claimed they couldn't go lower for a used car. This was a lie. Then I pulled up online that the used car was advertised at $45,000. The EXACT car I was looking to purchase that they quoted at a higher price. I told them that I would purchase it for the advertised price of $45,000 if they were to certify the vehicle. Well, they wouldn't do it unless I paid $600 over the advertised price that they initially LIED ABOUT. You would think that after they LIED (and were caught lying) that they would give better customer service. This wasn't the case. I no longer plan to purchase cars from this dealership after they mistreated my business for hours and hours of my time, with a complete disregard for the customer and no accountability for quoting a higher price on the vehicle than advertised. More