Step One Volkswagen Fort Walton Beach

Service center review Service center manager was condescending about my complaint. Line staff made nice. 4th & last Subaru purchase here, if service staff bad, go elsewhere Service center manager was condescending about my complaint. Line staff made nice. 4th & last Subaru purchase here, if service staff bad, go elsewhere for purchase. More

2008 Volkswagen Although fixing a car is expensive and not fun, everyone I came into contact with was exceptional! Customer service can make or break the experience Although fixing a car is expensive and not fun, everyone I came into contact with was exceptional! Customer service can make or break the experience and these folks know what’s up! Thanks! More

Installed head light bulb I was able to check the car in very fast and the headlight installation was completed and the advisor had me checked out about 20 minutes. I was able to check the car in very fast and the headlight installation was completed and the advisor had me checked out about 20 minutes. More

Professional sales and service I drive extra miles to purchase and service my vehicle because the people at Lee at FWB are fair and honest. They gave me the best deal and provide g I drive extra miles to purchase and service my vehicle because the people at Lee at FWB are fair and honest. They gave me the best deal and provide great service. I am physically closer to Anderson in Pensacola but will not use them after having to make four visits to solve one repair need. I do not like my car to be in the shop so I expect problems to be resolved. I can count on Lee’s in Fort Walton Beach to do that and I did not feel cheated during my purchase. When I told them they were in competition with another dealer, they rose to the occasion and gave me the best deal they could. Bottom line, I trust them to take care of me and to do a good job. More

Service Had battery replaced. Wonderful service Marvin was very professional and showed concern for my needs From initial phone call to when service was c Had battery replaced. Wonderful service Marvin was very professional and showed concern for my needs From initial phone call to when service was completed everything was explained in detail. Marvin came to me twice st dealership to keep me informed of service being done. More

Oil change/Tire Rotation I had a 7:30am appointment and showed up at 7:22. They took me right in and had me out of there by 8am. Great service and very friendly. I can bring m I had a 7:30am appointment and showed up at 7:22. They took me right in and had me out of there by 8am. Great service and very friendly. I can bring my car to a very close Goodyear for service but I drive 25 minutes to this dealer because of their friendly service. More

Excellent and very friendly service Service department took my car in even though I didn’t have an appointment. They worked on it as quickly as possible, we just had to wait for a batte Service department took my car in even though I didn’t have an appointment. They worked on it as quickly as possible, we just had to wait for a battery, which I think the dealership should of had one in the stock. More

Service department was top notch. Matt met all timelines. He double checked the work I requested to be accomplished and told me when the work would be complete. Additionally since it Matt met all timelines. He double checked the work I requested to be accomplished and told me when the work would be complete. Additionally since it would take 8 hours he offered a rental car. More

Sales and service Have had good experience with sales and service both. I purchased my outback last year and have been completely satisfied with the staff there. Step o Have had good experience with sales and service both. I purchased my outback last year and have been completely satisfied with the staff there. Step one gave me a good car buying experience! More

Sercive for recall Everyone was very thorough and professional. Was in and out in less time than expected. They even checked out a leak for me and fixed a loose drain p Everyone was very thorough and professional. Was in and out in less time than expected. They even checked out a leak for me and fixed a loose drain plug at no cost! They were very personable and sweet. More