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Step One Volkswagen Fort Walton Beach
Fort Walton Beach, FL
199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 199 reviews
March 13, 2020
Unprofessional service. I drove in for over an hour for a scheduled recall appointment (they knew the part to be replaced). When I arrived I was told the part was not available. No apologies, or real exp a scheduled recall appointment (they knew the part to be replaced). When I arrived I was told the part was not available. No apologies, or real explanation of why I want called. More
by Wdamarks
Employees Worked With
Service desk
March 06, 2020
Very courteous and knowledgeable. Casey was attentive to my questions and concerns. He clarified the features of different models and was extremely helpful. I didn't feel any pressure. my questions and concerns. He clarified the features of different models and was extremely helpful. I didn't feel any pressure. More
by Lortiga
Employees Worked With
Casey Holt
February 26, 2020
Excellent experience. Our sales associate, Caleb Jenkins was totally professional. Caleb was very knowledgeable, courteous, and patient during our decision making. The rest of the team was friendly and made was totally professional. Caleb was very knowledgeable, courteous, and patient during our decision making. The rest of the team was friendly and made the buying experience pleasant. We would definitely refer friends/family to this dealership and to Caleb Jenkins. More
by 2porchdogs
Employees Worked With
Caleb Jenkins
February 22, 2020
Awesome service without an appointment. The staff was very attentive and concerned with our problem. They made an exception to get us in right away. very attentive and concerned with our problem. They made an exception to get us in right away. More
by White
Employees Worked With
Karen
February 22, 2020
Speedy high quality service They accomplished my 30,000 miles service quickly and efficiently. I wish it was a bit less expensive. They sent me coupons by e-mail but they all ex They accomplished my 30,000 miles service quickly and efficiently. I wish it was a bit less expensive. They sent me coupons by e-mail but they all expired before my appointment. The people were friendly and the service was quicker than I thought it would be. They didn't charge for the battery inspection. More
by Bruce Bennett
Employees Worked With
Lora Emmons, Charlie Morse
February 16, 2020
I was in an accident and my Subaru as totaled, it saved my life , so I wanted another. Everyone at the dealership was excellent. I got my new car in just a few hours. my life , so I wanted another. Everyone at the dealership was excellent. I got my new car in just a few hours. More
by Eviangal
Employees Worked With
Chris Stover, Jeff Westrich, Marlene Reidl
January 30, 2020
The mechanic diagnosed my problem very quickly. I knew The mechanic diagnosed my problem very quickly. I knew the amount of work involved to fix it; and I could not do that work. He did the work efficient The mechanic diagnosed my problem very quickly. I knew the amount of work involved to fix it; and I could not do that work. He did the work efficiently and I got my car back quickly. More
by Bob Scheer
Employees Worked With
The two or three ladies who helped me by phone Who relayed information to and from the mechanic concerning my problem, and who helped me when I came to pick up the car, were very polite and efficient , Chris Stover
January 28, 2020
The people assisting us were great to work with. They were direct and to the point. The paperwork took little time to complete. We were in and out of there at a reasonable time. They were able to work wi were direct and to the point. The paperwork took little time to complete. We were in and out of there at a reasonable time. They were able to work with us as far as price and answered our questions. More
by salinasstephanie25
Employees Worked With
Patrick Hensley
January 25, 2020
Tony Santos, my salesman, was most helpful. Tony Santos was terrific in explaining the many features of my new purchased Sabura Forester. He took a great deal of time to show me each of the con Tony Santos was terrific in explaining the many features of my new purchased Sabura Forester. He took a great deal of time to show me each of the controls, etc. On our test drive together, he continued to explain the features while driving, including the cruise control feature. He mentioned that if I had questions or needed additional guidance he was always available to help me? More
by Linda Ketter
Employees Worked With
Tony Santos
January 15, 2020
Friendly and knowledgeable staff with outstanding customer service. They will work with you to get you in a new/used vehicle. My family is loving our new Subaru Ascent. customer service. They will work with you to get you in a new/used vehicle. My family is loving our new Subaru Ascent. More
by Josh&Dayle
Employees Worked With
Jeff Westrich, Marlene Reidl
