Back

Step One Subaru Fort Walton Beach

Ft. Walton Beach, FL

not yet
rated
5 Reviews

916 Beal Parkway

Ft. Walton Beach, FL

32547

Directions

By Type

Showing 5 reviews

June 21, 2024

RUDE/CONDESENDING salesman RUN to Anderson Subaru, Pensacola, got the sale. AWESOME customer service there! More

by peterpan_dreams
Recommend Dealer
No
Employees Worked With
"Jeff" the RUDE condescending salesman that doesn't listen.
Jun 25, 2024 -

Step One Subaru Fort Walton Beach responded

We are truly sorry to hear about your recent experience. Please reach out to us for further assistance 850-275-1522.

May 28, 2024

I purchased a vehicle on 4/30/24. The sales process was great. My salesperson was very professional. The only problem I had with the sales process was that I was initially told there More

by lwsteadman
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alston, Jim Ginther
May 30, 2024 -

Step One Subaru Fort Walton Beach responded

We're sorry to hear about your experience. Please reach out to us for further assistance at 850-275-1522.

April 23, 2024

Technician completed 27 PT Inspection, Oil Change, Rotate Tires, Alignment, diagnosed and replaced inop sensor for washer fluid, all in two hours. Outstanding Lobby/waiting/show rooms. Very clean, comforta More

by ggg70chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Reidl, Andre Negron: Both very professional, great communicators and love what they do!
Apr 25, 2024 -

Step One Subaru Fort Walton Beach responded

Thank you for the great review on Subaru FWB! We are happy that you enjoyed the waiting area and yes, they do have a great coffee bar. We appreciate your business!

August 17, 2023

They were good about showing and telling about the vehicle. Very courteous. The sales process was smooth. The post sales process is not smooth. After a month, I still have not received all More

by jsundin65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everlee
Sep 14, 2023 -

Step One Subaru Fort Walton Beach responded

Thank you for taking the time to provide us with feedback. We apologize that your experience with post-sales support did not meet your expectations. If you require further assistance with your tags, please don't hesitate to contact the customer success team at 850-275-1522. We would be happy to help resolve any issues you may be experiencing.

September 26, 2022

Called service got sales. Confirmed number and ya the sales guy said their phones are messed up. Transferred and on hold for 4 mins and it goes to vice mail. Tried chat. Slooo More

by TheZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never got to one