Step One Maserati Alfa Romeo Pensacola

The Red 2016 Chevrolet Silverado is a Wolf in Sheep’s Clothing. They Boasted about the current Brake Job done in house. On First Test Drive, we had to turn back. Rotor was sticking, something was repaire Clothing. They Boasted about the current Brake Job done in house. On First Test Drive, we had to turn back. Rotor was sticking, something was repaired. No documentation provided. Accepted the truck. It shakes and vibrates like crazy. I asked for help in removing the idiotic 22’s with bad wear, thou they replaced 1 tire only. They want me to leave my Truck with them, so they can perform more Brake Magic. The Nrakes are finally Fixed. I also purchase at my cost off $2,000 a set off stock tires, and Rims. Vibration is still there, just not like before. More like a suspension type vibration. Dealership wanted me to wait 30 days, till my warranty Kicked in. So why would I purchase a vehicle with Low Mileage then wait 30 days so you can make repairs? Luckily, wife is out off town. I can use her car. Have Requezted they Refund my down payment. Truck thou Low Mileleage, has not been well maintained. Let’s go over 1 issue that no one can explain. Why in Gods name does a Truck with 12,000 miles need a transmission service? There were no Technical Bulletins. Then when Chevrolet Recomended Service off 45,000 miles, it was not serviced. This is a Beautiful Truck, just not well taken cared off as told by this dealership. I do not Trust a Tech who can’t do Brakes Correctly. Certainly do not Trust the Sales Department Leadership. Per these Clowns, I should speak to service about the Refund I had asked for. Service said that they do not control this. This Money is going back into the Truck. I can remove my tires and rims and Return this Truck. Been asking this since Monday. Tire shop recommended I update the suspension system. Those 22’s must have had some bad wear on them for them to recommend this. Please, help me pay for the tires, and suspension update. Folks are envious off the Truck till I mention the problems. Please help me fix my little Red Truck! More

This review should not implicate the front desk service staff who are very polite and very professional, but a comment must be posted. About six months ago, I had several issues come up requiring a loaner. staff who are very polite and very professional, but a comment must be posted. About six months ago, I had several issues come up requiring a loaner. It took the dealership about three months to be able to come up with a loaner. During this time when I tried to contact the dealership I could never get a living person despite multiple voicemails with different divisions, texting the service manager to no avail. Eventually, I was told the service manager had left. We rescheduled the service and I confirmed that the vehicle would be cleaned for pickup. As I was traveling to get the vehicle I called to confirm that the vehicle was and had been washed and I was assured everything was ready to go. When we arrived not only was work not done but the vehicle was not cleaned (despite being told that it was cleaned). It was obviously not cleaned bc the same leaves were on the floor boards and obvious grime on the wheels and side skirts. Regardless, we took possession of the vehicle as we could no longer wait around. Plus, I knew I to bring the car back in several weeks to complete the repairs (which had not been done). Before leaving, I scheduled another service and I was assured that because it was one small small part, it would take no more than one hour. Fast-forward to yesterday, I arrived at the agreed-upon time drop-off time of approximately 10:15. They verified it would be approximately one hour. I again asked them to make sure they washed the car and vacuumed it (since they had failed to do it the last time I was in). I was told it would add another 20 to 30 minutes, which I said would not be a problem. I asked if they had any new vehicles that they were able to provide a test drive as I was considering changing out in a year and was told that they had none available even though they acknowledged, they had to be detailed. I then waited with my child at the dealership for over three hours before eventually being told to go ahead and just go to lunch as the vehicle would be ready in about 30 minutes. After returning an hour later, we were then told that the vehicle was surely to be done “soon” and to continue to wait. After waiting at the dealership for a total of five hours we were then told that the vehicle was with the detailers and it should be ready in just a few moments. After waiting another 45 minutes and not seeing any activity, I asked for my car to be returned immediately, regardless of whether the task was fully completed. We had to wait another thirty minutes before they then returned the car to me, The detailer didn’t say a word just pulled up got out and walked away. It had not even been touched; it had not been washed, It had not been vacuumed. The car had sat with the detailer for over four to five hours while we sat inside the dealership and they never even touched it and failed to advise us about this. All in all with travel time my son and I sat at the dealership for nearly 7 hours on what was said to be less than a “one hour fix;” after which the vehicle was still not completed (and could not fix an issue which apparently was caused by the dealership during its previous window repair). For a luxury car brand this level of service is inexcusable. For a professional, whose time is extremely valuable, this was wholly inappropriate. I’m not saying that the staff were not polite, but clearly the level of service, management and oversight is subpar to say the least. At this point, I am unable to recommend this dealership for any continued service, until or unless, they drastically improve their processes and or replace key personnel. More

I have been buying cars for 44 years. The experience I had with Step One was one of the best. First, there was no pressure exerted at any time. Second, the vehicle I purchased was exac The experience I had with Step One was one of the best. First, there was no pressure exerted at any time. Second, the vehicle I purchased was exactly as it appeared on-line (no hidden surprises). Third, my salesman, Julian Rosado and my business manager, Tamara Metcalf were incredibly professional, yet kind, and worked diligently to put a deal together, which was not an easy one due to the large amount of negative equity in my trade. In the end, they met and exceeded every expectation. I strongly recommend this dealer, salesperson, and business manager to everyone looking for a wonderful car buying experience and for honesty and integrity. Thank you, Julian and Tamara. More

Great Experience at Pensacola Maserati/Alfa, loved my 2020 Maserati Ghibli CPO that ended up trading in and getting a 2021 Trofeo! 2020 Maserati Ghibli CPO that ended up trading in and getting a 2021 Trofeo! More

Purchased a Mercedes SL by wire transfer. The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the o The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the over billing was something they do to ensure they collect enough funds to register the car and that I would be refunded the money and that the cable would be overnight shipped. 4 weeks later they send an additional temporary plate as they still had not provided all of the correct paperwork nor the cable. Finally, 7 weeks after paying for the car in full, plus overcharges, I got the correct paperwork and my refund. I still don't have the cable. More

I had the worst experience at this dealership I bought a used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever aga used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever again I will never refer anyone to them they don't even communicate with the customer service is the worst More

Had to contact this dealership twice before I got a response. When I heard from them. They already had a deposit on the car I was interested in..... response. When I heard from them. They already had a deposit on the car I was interested in..... More

Omar Ramos and Tyler have been fantastic to work with over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor plan which makes everyone approachable. There is no wizard behind the curtain sales manager or finance manager hiding in their offices using high pressure sales tactic with the back and forth negotiations. Everyone is just hanging out together and working together. Best car buying experience I have ever had. If you want to he treated like family, call Omar and let the staff treat you like a million bucks. Thanks everyone!! More