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Step One Kia Fort Walton Beach
Fort Walton Beach, FL
89 Reviews
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Showing 89 reviews
July 21, 2017
Great customer service!! Tom was amazing to work with and was very helpful with any questions I had!!! He went above and beyond. Very friendly and prompt replies!!! Will recom Tom was amazing to work with and was very helpful with any questions I had!!! He went above and beyond. Very friendly and prompt replies!!! Will recommend him to all my friends! More
by Janice
Employees Worked With
Tom Burchill
July 19, 2017
Ask for Tom! Tom at Kia made my first purchase of a vehicle, a pleasure! I would recommend him to anyone. I am a full time college student, and a full time employ Tom at Kia made my first purchase of a vehicle, a pleasure! I would recommend him to anyone. I am a full time college student, and a full time employee. Tom worked hard to give me a great deal. I love my Kia Soul. Thanks so much to Tom for helping me make this happen! I LOVE MY SOUL!! ASK FOR TOM BURCHILL! He will make it happen. More
by MJH
Employees Worked With
Tom Burchill
April 06, 2017
Excellent car buying experience!!! You should think twice about leaving town to look for a new car. We have been looking for a new car for weeks when our friends encouraged us to check You should think twice about leaving town to look for a new car. We have been looking for a new car for weeks when our friends encouraged us to check out the Kia line of cars. So my husband went to Lee Kia. Lee Kia may not be the biggest dealership around but they are the most honest, trustworthy and kind. My husband went to Lee Kia and spoke with Andy, Ray and Tom. They discussed safety options, color and interior as well as type of vehicle and price. Tom directed my husband toward cars that would best fit our needs. My husband then came home and reviewed those cars on line. Lee Kia let us know that if we could not find what we wanted they would look for it at other dealers in the area and could get it for us in a few days. Being older experienced buyers we informed Lee Kia that we do not like the wheel and deal game. So today I met my husband at Lee Kia and looked at several cars. We drove two and the came back and looked at more cars. Them we asked for quotes on two cars with our trade in. With in 10 minutes we had printed options in our hands. Tom took time with us to review the option and safety features of the cars. We never felt pressured. We were pleasantly surprised by the trade in allowance we got for our vehicle plus all the incentives. Even though it was getting late in the day and close to closing time we were not rushed. Because of the great deal the choice was easy with no disappointment on what we received for our trade in and the posted incentives did not change. Wow. Once we made our choice Josh te business manager had our paperwork ready in 15 min while Tom was changing plates and transferring my car items from one car to the next and filling up the car. Josh did an excellent job reviewing the extended bumper to bumper extended warranty. With in 30 min we were the new owners. We the got the review of the controls . We are so glad that we stopped at Lee Kia. Thank you again Andy, Ray, Tom and Josh Sincerely Ed and Cheryl More
by Carrier777
Employees Worked With
Andy , Ray , Tom and Josh
December 16, 2015
Took some convincing but found my dream car! I had an awesome experience when purchasing my optima. My husband is out of the country and the dealership made the whole process as painless as possi I had an awesome experience when purchasing my optima. My husband is out of the country and the dealership made the whole process as painless as possible. Ray McFaden , my sales person, is pretty new to the car selling process but was extremely knowledgable about the features and safety of my vehicle. He made sure I was able to work all the features and made sure I drove away with what I wanted. I went to several different car dealerships before I settled on my optima. I have a tendency to be slightly on the undeciding side when it comes to buying a new vehicle and when I drove the my new car all that went away. It was the car for me. More
by Amandashortt12
Employees Worked With
Ray McFaden
September 03, 2015
Awesome experience, have found a dealership for life! The word perfect does not even describe the experience I had yesterday! I have been in the market for a car for awhile, and I have been to several dea The word perfect does not even describe the experience I had yesterday! I have been in the market for a car for awhile, and I have been to several dealerships and had the most horrible experience. Sitting, waiting, being told one thing one minute and then something else the next...then 6 hours latter nothing. Yesterday, I made an internet inquiry in literally 10 minutes I had a phone call, I meet with Nell (AMAZING!!) at 12, and in a matter of 15 minutes she told me what she could do for me. A deal was made! I can not say enough about the customer service Nell provided, and her philosophy of selling cars is on point. She treats others as she would want to be treated if she was buying a car. Joe was also fantastic when signing the paperwork, and answered all my questions! More
by Michelle
Employees Worked With
Joe Casler, Nell McClaflin
August 18, 2015
Excellant experience I contacted a few dealerships on a Sunday so I could get information first thing on Monday morning. Nell McClaflin was right on it first thing Monday. I contacted a few dealerships on a Sunday so I could get information first thing on Monday morning. Nell McClaflin was right on it first thing Monday. E mailing, asking relevant questions. I did not have a lot of time to devote as I was working and she was aware of that. We came to a very good arrangement-matching a AAA rate as their guarantee states and getting everything accomplished before I left work and went right over and picked up the new Kia Soul. Nell was totally: professional, extremely efficient, friendly, patient and listened to what I needed. I would /will highly recommend Lee Kia but especially Nell! Thank you Nell More
by Carolyn
Employees Worked With
Joe Casler, Nell McClaflin
August 15, 2015
Joe castler = CROOK WATCH HIM BEFORE YOU! SIGN!!!! ALERT!!!! ALERT!!!!!! PLEAEE BE AWARE FOR INTERNET MANAGER "JOE CASTLER" AND OTHER EMPLOYEES THAT ARE WORKING TOGETHER IN SCAMS!!! ALERT!!!! ALERT!!!!!! PLEAEE BE AWARE FOR INTERNET MANAGER "JOE CASTLER" AND OTHER EMPLOYEES THAT ARE WORKING TOGETHER IN SCAMS!!!!!! ESPECIALLY AT THE END WHEN SIGNING CONTRACT THEY WILL LIE ON MSRP PRICE AND CHANGE IT WITH DIFFERENT NUMBERS AT THE END, IF YOU HAVE A TRADE IN PLEASE READ CAREFULLY BEFORE YOU SIGN ANYTHING!!! THEY ALMOST SCAM MY WIFE INTO TRADING HER CAR ACTING LIKE THEY WAS GONNA PAY OFF THE AMOUNT OWED $4200 AND STILL GIVE US $2500 ADDITIONAL FOR TRADING. COME TO FIND OUT THEY WAS GIVING HER ONLY $2500 FOR HER CAR AND TELLING US WE WAS GETTING $4200 + $2500.. THANK GOD WE CAUGHT THEM ON A SCAM BEFORE WE WALKED OUT WITH TWO PAYMENTS, HER ACTUAL TRDE PLUS HER NEW CAR... LEE KIA LOST A GOOD BUYER WITH A 1.9% APR JUST TO MAKE AN EXTRA BUCK!!!!!! BAD BAD BUSINESS!!!!! GO TO xxxx (JOE CASTLER)!!!!!!!!!!!!! More
by brandy2015
Employees Worked With
Joe Casler
July 09, 2015
Friendly and thorough. Nell does a superb job providing a comfortable and fair sales experience. I love my Kia Soul! She covered everything with warmth and professionalism. Nell does a superb job providing a comfortable and fair sales experience. I love my Kia Soul! She covered everything with warmth and professionalism. I would definitely recommend Lee Kia! More
by Raefl
Employees Worked With
Nell McClaflin
July 08, 2015
Dissapointed They don't give military, active or retired the $750 advertised on their website. I only got $400 and it was really just a discount on the car. The They don't give military, active or retired the $750 advertised on their website. I only got $400 and it was really just a discount on the car. The $750 should be taken off after the deal is made. More
by jmstroms
Employees Worked With
Alissa Isner
June 18, 2015
Best purchase! I was very impressed with this dealership. I drove a couple hours to go to this dealership instead of the Kia in my town. They worked with me, my trad I was very impressed with this dealership. I drove a couple hours to go to this dealership instead of the Kia in my town. They worked with me, my trade in value and my monthly payments on my new car. I'm very pleased! More
by Tiff22
Employees Worked With
Tim Copeland, Alissa Isner
