Step One GMC Cadillac Fort Walton Beach - Service Center
Fort Walton Beach, FL
24 Reviews of Step One GMC Cadillac Fort Walton Beach - Service Center
Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mother no longer drives. I told him that in addition to replacing the starter ($916) that I noticed 2 alerts on the dash, an airbag service alert and a brake service alert. I wanted those checked out and to please give the car a thorough check for any other issues. When I picked up the car, the two alerts are still ever present on the dash. Also on my paperwork it states several things that are inaccurate. 1. States that customer declined service. So I paid $975.18 for a declined service? 2. The car was given a 27 point MPI multi-point vehicle inspection. So they missed the alerts about the airbag and the brakes? Alerts that I would think are important. 3. VIP wash and vac completed. The inside of the car was not vacuumed and the exterior was dirty. My mistake, taking my mother's cadillac to the local cadillac dealership for service. Obviously this dealership is not a quality dealership. Step One Automotive group, owner of 26 dealerships in Florida, Georgia & Alabama. At least I, and my siblings know which 26 dealerships to avoid in the future. More
Took my car in due to the Navigation system not displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on the road in short order with the Navigation now functioning. They determined the Sim Card was defective and replace it. i highly recommend and team at Ft Walton Beach. More
As a long time customer, David Prinzel, Customer Care Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asse Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asset to Step One Automative Group. More
This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job, especially the service manager Josh, but I probably won’t buy another car because of the deception. More
Thank you for the excellent service on my 2010 Cadillac SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves More
Excellent service and technician interaction. Service completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best cu completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best customer service representative I have encountered at a car dealership. Thanks to all involved. Gary Stampfli More
On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More
Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around $130k. Our salesman continually tried to talk us out of the vehicles we chose because "there was no way they could get in our price range". When we finally sat down to look over numbers, the sale rep brought us the wrong pricing sheet. Innocent mistake.. until it happened again (we were looking for an AT4 and they kept showing us Cadillacs). Again we went back and forth about the price and the sales rep kept giving us a number $15k over what was advertised, telling us there was no wiggle room. After his third cigarette break, we gave up and left. Side note, went to Pensacola GMC the next day and got the EXACT truck we wanted, at our price point, with an amazing sales rep! We chalked this up to one bad experience and decided to use FWB GMC for their service department since it's much closer - bad decision. On Monday we made an appointment for an oil change and 15k mile inspection, which based on the manual and GMCs recommended service sheet we used to cost around $200. Today we dropped the vehicle off and were told it would be ready around noon, perfect! Around 10 a.m. they called and said the truck was already done and the total was $477. Quite the surprise. Mind you, there was no discussion when we dropped the truck off about anything other than oil change, filter change, and tires rotated. When we got to the shop, the service rep didn't discuss what was done, instead just started walking towards the checkout area. I said that we wanted to discuss what was done and the price and that I didn't want to be in front of other customers. We went back in the office and started explaining what was done. When we brought up that the work done was not discussed with us, he immediately turned it on my husband, stating that he rushed out this morning and didn't give him the chance. BS .. also we were on the way to the hospital and we're dealing with personal issues, but sure... blame it on us. On our way to the dealership we called Pensacola GMC & Crestview GMC (thank you Erica & Nathan!!) and asked them about their 15k mile inspection and if the "premium fuel induction service" was standard at 15k miles. Both of them said no, emphatically. When we explained this to Andrew, he said "well it's part of our service every 15k miles". Smells like a rip off to me, because no car needs that service that frequently. I got extremely heated with this man after he blamed it on us again & I left. My husband ended up getting it taken off our bill and we ended up paying what we planned, but my goodness the undue stress!! We will never use this GMC again, regardless of the proximity to our house. I'd rather drive an hour than ever deal with these people again. I wish we had listened when people said they had a reputation for ripping people off, but we gave them the benefit of the doubt. Hope this helps someone not make the same mistake we did. More
Two of the worst experiences ever when bringing a vehicle in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement part and repair of a tire sensor.Asked for a quote for the tire sensor repair and was not given one until after the other work was done and I had an invoice to check out. Now instead of one tire sensor not working all four are not working and I was told that is normal. Charged me an hour and a half labor to program 2 key fobs I was told originally that the key fobs and replacement parts could be done the same day however that was not possible so I had to make a second trip.I was told the servicing would take three hours instead it took over five and all four sensors were broken when I left. Extremely disappointing More