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Step One GMC Cadillac Fort Walton Beach - Service Center

Fort Walton Beach, FL

3.5
24 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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24 Reviews of Step One GMC Cadillac Fort Walton Beach - Service Center

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July 14, 2022

Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo More

by Jchailey2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin
Jul 14, 2022 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Jchailey2, We apologize for the issues you experienced during your recent visit with us. We checked all of the paperwork and there was no mention of the 2 warning lights in question. Our technicians are trained to address any warning lights that are present. If it was not included in the repair order, they are instructed to make the service advisor aware and it wound be added to the repair order at that time. The Starter was replaced and the battery was tested to ensure their were no issues there. We hope you will give us another chance to research the alerts you mentioned. We will also ensure the vehicle has an upgraded wash and vacuum service. We will do our best to give you a completely satisfying experience in the future.

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Jul 16, 2022 -

Jchailey2 responded

I had the Cadillac towed to your dealership. I put my trust in your service department. You tell me that there was no note of the additional dash alerts. I specifically requested that they be looked at as well and that the car be given a complete check up as it was my Mother's car. I am terribly disappointed in your service department. However, if you want, you can tow the vehicle back to your service department and give the car the complete inspection for any issues that I originally requested. My telephone number is 954-882-8300 and my email address is jchailey2@gmail.com.

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May 26, 2022

Took my car in due to the Navigation system not displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on More

by jairaghi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Tipton
May 26, 2022 -

jairaghi responded

Thanks for the quick service.

April 09, 2022

As a long time customer, David Prinzel, Customer Care Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asse More

by Charles A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Salter and David Prinzel
March 28, 2022

This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job More

by Wwlee50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Mar 29, 2022 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Sir, We apologize if the Service policy you purchased was not what you were looking for. The person who sold the policy is no longer with us. We do not normally have this happen. We hope you are satisfied with our Service department and will continue your business with us. Josh and our customer care manager will do our best to give you a completely satisfying experience.

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Mar 30, 2022 -

Wwlee50 responded

The policy was deceptive in that the seller never mentioned that it starts with the year car was made 2016, you say he no longer works there, but that don’t help me, maybe others. It would seem that there are no balances and checks in place. Now with the Covid, some dealers gave their customers more time because they drove less, the service department does great work, but the company should not allow the customer to take a lost like I am taking.

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February 08, 2022

Thank you for the excellent service on my 2010 Cadillac SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves More

by beach-walker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett, Josh
November 24, 2021

Excellent service and technician interaction. Service completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best cu More

by Skyflea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Skeens
October 22, 2021

On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More

by theglawe
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan DeRoberto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around More

by Megan Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Sullivan
Jan 21, 2021 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Mr. and Mrs. Wilson, We apologize for the negative experience you had. As stated, Mr. Wilson had to leave quickly and our service writer did not have him come into the office to explain thoroughly what is recommended for a 15,000 service. The advisor would have had Mr. Wilson sign off authorizing the services. When you returned and the advisor was explaining what work was completed, You said you did not authorize this. The advisor attempted to explain how this happened and he was not trying to turn the issue around on you. He immediately took the charge off the repair order and apologized for the issue. Our policy is to always get the customers signed off consent and that did not happen in this case. We want all of our customers to feel confident that we always have their best interest in mind. If there is an issue we cause ,we would rectify it immediately as we did in this case. We hope you will understand the situation and give us a chance to earn the business in the future. Thank you and take care.

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Jan 21, 2021 -

Megan Wilson responded

I appreciate the response. And while you see it as “we left in a rush” your service rep had enough time to talk about the oil change, tire rotation, and filter changes. That was all that was mentioned. There was enough time to discuss what we wanted done, and if there was anything on top of that it could have been discussed. I sat and watched my husband speak to three different people for a couple of minutes, ample time to reference the specifics of what your dealership does for the 15k mile inspection.

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August 31, 2020

Two of the worst experiences ever when bringing a vehicle in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement More

by puppydoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Aug 31, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Thank you for taking the time to offer your feedback.We did research the two visits to our service department mentioned above. The charge to program the two fobs was a 1 hour labor charge. We did need to reschedule you because your first visit was later in the day and all that was requested could not be accomplished in that amount of time. Your advisor should have given you the quote from parts at the beginning of the repair for the bad tire sensor and he was unaware that a diagnosis of the bad sensor would make the other three need a reprogramming after the faulty sensor was replaced. We would like to offer you free installation of the sensor and programming for all of the sensors. Your cost would just be the part itself which is $109.00 plus tax. Please call us at your convenience at 850-244-5165, ext. 218 and we would be glad to schedule an appointment as convenient as possible to your needs. We apologize for your inconvenience.

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Sep 03, 2020 -

puppydoc responded

I also need the piece on the drivers side window where the speaker is replaced as it was not attached properly and has multiple black greasy fingerprints on it Thank You

Sep 03, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

We will contacting you shortly to set up an appointment. We will address all of your concerns. Thank you!

July 27, 2020

First I came in for an oil change. I found I gad 3 recalls. Waited 30 minutes after service. Truck floor was dirty. Not Impressed. More

by Vikinfn
Recommend Dealer
No
Employees Worked With
Not Listed
Jul 28, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

We apologize for your negative experience. Please advise us if there are issues when you are here and we will address them immediately. Feel free to reach out to us at 850-244-5165,ext 218, and advise if the recalls were completed or we need to set an appointment. Thank you.

Jul 28, 2020 -

Vikinfn responded

I made the appointment 2 weeks in advance, somebody should have reviewed my Vehicle and let me know I had recalls. Also the service advisor said I had 48% left on oil change, and asked if I wanted to wait until a later time to change. I said I scheduled an oil change because it was at 30% when I scheduled. It was which was was 28% that day, so that was another issue I had. I spent alot of money on my 2020 Denali, drove from Pensacola to get my first service done at FWB, where I purchased the vehicle. I traded my other Truck because of poor service department. Not a happy customer!

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Jul 29, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

I have reviewed this with the service advisors and the service manager. Please reach out to the customer care manager, David ,at the number listed above, with any concerns or issues. We want to re-earn your business.