Step One GMC Cadillac Fort Walton Beach - Service Center

Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. More

The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call. More

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More

We want to thank Patrick and the rest of the Service Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holid Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holiday from Canada and the last thing we needed was a vehicle problem. We showed up un-announced at the dealer on a Saturday morning and they were able to get is in first thing on Monday morning. We were out of there by 9am after having a full diagnostic, road test and inspection of the issue. Ultimatly, they replaced the transmission fluid and put in an additive. More importantly they reassured us that we were not going to get stuck at the side of the road. Patrick is the Service Advisor that we dealt with and he was excellent. Also a shout out to the tech Gerald Lemons and the Service Manager. Great service! More

I would not recommend this dealership for service. I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them to do a test on it but they said I will have to wait for a loaner and I would have to be put on the list. Almost 2 months goes by with multiple phone calls to them and they kept saying that I’m still on the list . The last time I called they said pretty much customers that have been there longer(as in years) and has spent more money than me was pretty much head of the line. I wish I knew the guys name that was in charge of loaner vehicles, I would not recommend working with him. Like I said, the more money you spend with them the better quality customer service you get the less money you spend the less quality customer service you will get. I would highly recommend Allen Turner Chevrolet if you need any work done on a GM product. They are by far better than this place. More

Your scheduling system is not very customer friendly I got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next S got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next Sat (!-11) at 11:30, that was impossible. So I tried to schedule for the following week and the system didn’t allow this. Somebody should tell the service manager that his system is poorly designed. Dan More

Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mother no longer drives. I told him that in addition to replacing the starter ($916) that I noticed 2 alerts on the dash, an airbag service alert and a brake service alert. I wanted those checked out and to please give the car a thorough check for any other issues. When I picked up the car, the two alerts are still ever present on the dash. Also on my paperwork it states several things that are inaccurate. 1. States that customer declined service. So I paid $975.18 for a declined service? 2. The car was given a 27 point MPI multi-point vehicle inspection. So they missed the alerts about the airbag and the brakes? Alerts that I would think are important. 3. VIP wash and vac completed. The inside of the car was not vacuumed and the exterior was dirty. My mistake, taking my mother's cadillac to the local cadillac dealership for service. Obviously this dealership is not a quality dealership. Step One Automotive group, owner of 26 dealerships in Florida, Georgia & Alabama. At least I, and my siblings know which 26 dealerships to avoid in the future. More