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Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
113 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location.
We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence.
We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank.
We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876.
Ask about our Military and First Responder Rewards Program:
- Double the military rebate - to $1000
- Next day service for all military and first responders
- 10% discount on all service and parts
- Pick up and delivery to the local bases as needed
- 2 years free maintenance with every vehicle purchase
- Get $100 when you refer a friend or neighbor and they purchase a vehicle
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 113 reviews
October 22, 2021
On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More
by theglawe
October 14, 2021
Jeff and Finance Manager, Becky were both Wonderful to Deal with! A Smooth Buying Experience! Thank You Both! Deal with! A Smooth Buying Experience! Thank You Both! More
by barbgearhart
September 17, 2021
Macy Maeda was an absolute professional! She was very responsive and helpful in helping me purchase my vehicle. The process was effortless, seamless, and stress free! Aloha!! responsive and helpful in helping me purchase my vehicle. The process was effortless, seamless, and stress free! Aloha!! More
by Rae
Employees Worked With
September 04, 2021
Ms. Latoya was a kind, sincere person with considerable vehicle knowledge who allowed me to explore my options while making the best Choice for me without pushy sales tactics. vehicle knowledge who allowed me to explore my options while making the best Choice for me without pushy sales tactics. More
by destinjames
Employees Worked With
Other Employees :
Tammy Scott, Jason Burnett, Billy Pierce, George Lisciotti
August 20, 2021
Got in contact with Macey about buying a new truck and drove from PA to pick it up. 17hr drive was totally worth it. Macy, Junior and Kim went well above and beyond expectations! Amazing customer service drove from PA to pick it up. 17hr drive was totally worth it. Macy, Junior and Kim went well above and beyond expectations! Amazing customer service and great quality vehicles! Will definitely make the drive again for future purchases!! More
by Nick.dero
July 22, 2021
Justin I would like to thank you for all your hard work to make our out of state purchase and trade in super smooth we are completely satisfied with Our purchase. And will definitely do Our next purchase to make our out of state purchase and trade in super smooth we are completely satisfied with Our purchase. And will definitely do Our next purchase with you. Again,Thank you so much. More
by Tmswanson73
Employees Worked With
April 22, 2021
Awesome sales person, will really work to help you make your car dreams come true. Knowledge of product is beyond amazing. Biggest like was no hassling and his willingness. your car dreams come true. Knowledge of product is beyond amazing. Biggest like was no hassling and his willingness. More
by Bruce/Debbie
January 21, 2021
Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around $130k. Our salesman continually tried to talk us out of the vehicles we chose because "there was no way they could get in our price range". When we finally sat down to look over numbers, the sale rep brought us the wrong pricing sheet. Innocent mistake.. until it happened again (we were looking for an AT4 and they kept showing us Cadillacs). Again we went back and forth about the price and the sales rep kept giving us a number $15k over what was advertised, telling us there was no wiggle room. After his third cigarette break, we gave up and left. Side note, went to Pensacola GMC the next day and got the EXACT truck we wanted, at our price point, with an amazing sales rep! We chalked this up to one bad experience and decided to use FWB GMC for their service department since it's much closer - bad decision. On Monday we made an appointment for an oil change and 15k mile inspection, which based on the manual and GMCs recommended service sheet we used to cost around $200. Today we dropped the vehicle off and were told it would be ready around noon, perfect! Around 10 a.m. they called and said the truck was already done and the total was $477. Quite the surprise. Mind you, there was no discussion when we dropped the truck off about anything other than oil change, filter change, and tires rotated. When we got to the shop, the service rep didn't discuss what was done, instead just started walking towards the checkout area. I said that we wanted to discuss what was done and the price and that I didn't want to be in front of other customers. We went back in the office and started explaining what was done. When we brought up that the work done was not discussed with us, he immediately turned it on my husband, stating that he rushed out this morning and didn't give him the chance. BS .. also we were on the way to the hospital and we're dealing with personal issues, but sure... blame it on us. On our way to the dealership we called Pensacola GMC & Crestview GMC (thank you Erica & Nathan!!) and asked them about their 15k mile inspection and if the "premium fuel induction service" was standard at 15k miles. Both of them said no, emphatically. When we explained this to Andrew, he said "well it's part of our service every 15k miles". Smells like a rip off to me, because no car needs that service that frequently. I got extremely heated with this man after he blamed it on us again & I left. My husband ended up getting it taken off our bill and we ended up paying what we planned, but my goodness the undue stress!! We will never use this GMC again, regardless of the proximity to our house. I'd rather drive an hour than ever deal with these people again. I wish we had listened when people said they had a reputation for ripping people off, but we gave them the benefit of the doubt. Hope this helps someone not make the same mistake we did. More
by Megan Wilson
Employees Worked With
Andrew Sullivan
November 27, 2020
Zar was an absolute pleasure to work with! He made purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases! - purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases! -Amber Davis More
by Amber Davis
Employees Worked With
Balthazar Kunde
November 07, 2020
My daughter and I just purchased a vehicle there. Jason was very helpful and worked to get me the best deal he could. Satisfied and will be back. Thanks to all the team at the dealership. Hassle free and v was very helpful and worked to get me the best deal he could. Satisfied and will be back. Thanks to all the team at the dealership. Hassle free and very knowledgeable team! More
by henrysherman73
