Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Trey Hill took his time with us and made sure we found our perfect vehicle. This was by far the best experience we have ever had. Will Definitely be back to see him for our future automotive needs! our perfect vehicle. This was by far the best experience we have ever had. Will Definitely be back to see him for our future automotive needs! More
On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More
Jeff and Finance Manager, Becky were both Wonderful to Deal with! A Smooth Buying Experience! Thank You Both! Deal with! A Smooth Buying Experience! Thank You Both! More
Macy Maeda was an absolute professional! She was very responsive and helpful in helping me purchase my vehicle. The process was effortless, seamless, and stress free! Aloha!! responsive and helpful in helping me purchase my vehicle. The process was effortless, seamless, and stress free! Aloha!! More
Ms. Latoya was a kind, sincere person with considerable vehicle knowledge who allowed me to explore my options while making the best Choice for me without pushy sales tactics. vehicle knowledge who allowed me to explore my options while making the best Choice for me without pushy sales tactics. More
Got in contact with Macey about buying a new truck and drove from PA to pick it up. 17hr drive was totally worth it. Macy, Junior and Kim went well above and beyond expectations! Amazing customer service drove from PA to pick it up. 17hr drive was totally worth it. Macy, Junior and Kim went well above and beyond expectations! Amazing customer service and great quality vehicles! Will definitely make the drive again for future purchases!! More
Justin I would like to thank you for all your hard work to make our out of state purchase and trade in super smooth we are completely satisfied with Our purchase. And will definitely do Our next purchase to make our out of state purchase and trade in super smooth we are completely satisfied with Our purchase. And will definitely do Our next purchase with you. Again,Thank you so much. More
Awesome sales person, will really work to help you make your car dreams come true. Knowledge of product is beyond amazing. Biggest like was no hassling and his willingness. your car dreams come true. Knowledge of product is beyond amazing. Biggest like was no hassling and his willingness. More
Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around $130k. Our salesman continually tried to talk us out of the vehicles we chose because "there was no way they could get in our price range". When we finally sat down to look over numbers, the sale rep brought us the wrong pricing sheet. Innocent mistake.. until it happened again (we were looking for an AT4 and they kept showing us Cadillacs). Again we went back and forth about the price and the sales rep kept giving us a number $15k over what was advertised, telling us there was no wiggle room. After his third cigarette break, we gave up and left. Side note, went to Pensacola GMC the next day and got the EXACT truck we wanted, at our price point, with an amazing sales rep! We chalked this up to one bad experience and decided to use FWB GMC for their service department since it's much closer - bad decision. On Monday we made an appointment for an oil change and 15k mile inspection, which based on the manual and GMCs recommended service sheet we used to cost around $200. Today we dropped the vehicle off and were told it would be ready around noon, perfect! Around 10 a.m. they called and said the truck was already done and the total was $477. Quite the surprise. Mind you, there was no discussion when we dropped the truck off about anything other than oil change, filter change, and tires rotated. When we got to the shop, the service rep didn't discuss what was done, instead just started walking towards the checkout area. I said that we wanted to discuss what was done and the price and that I didn't want to be in front of other customers. We went back in the office and started explaining what was done. When we brought up that the work done was not discussed with us, he immediately turned it on my husband, stating that he rushed out this morning and didn't give him the chance. BS .. also we were on the way to the hospital and we're dealing with personal issues, but sure... blame it on us. On our way to the dealership we called Pensacola GMC & Crestview GMC (thank you Erica & Nathan!!) and asked them about their 15k mile inspection and if the "premium fuel induction service" was standard at 15k miles. Both of them said no, emphatically. When we explained this to Andrew, he said "well it's part of our service every 15k miles". Smells like a rip off to me, because no car needs that service that frequently. I got extremely heated with this man after he blamed it on us again & I left. My husband ended up getting it taken off our bill and we ended up paying what we planned, but my goodness the undue stress!! We will never use this GMC again, regardless of the proximity to our house. I'd rather drive an hour than ever deal with these people again. I wish we had listened when people said they had a reputation for ripping people off, but we gave them the benefit of the doubt. Hope this helps someone not make the same mistake we did. More
Zar was an absolute pleasure to work with! He made purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases! - purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases! -Amber Davis More