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Step One GMC Cadillac Fort Walton Beach

Fort Walton Beach, FL

4.0
113 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location. We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank. We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876. Ask about our Military and First Responder Rewards Program: - Double the military rebate - to $1000 - Next day service for all military and first responders - 10% discount on all service and parts - Pick up and delivery to the local bases as needed - 2 years free maintenance with every vehicle purchase - Get $100 when you refer a friend or neighbor and they purchase a vehicle
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329 Miracle Strip Pkwy SW

Fort Walton Beach, FL

32548

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Showing 113 reviews

April 15, 2022

Trey Hill was great! I highly recommend him and The team at Cadillac Fort Walton Beach. I love my new Escalade! More

by tomandbarb1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2022

As a long time customer, David Prinzel, Customer Care Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asse More

by Charles A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Salter and David Prinzel
April 04, 2022

Trey Hill was fantastic. He is a true professional. Highly recommend Trey and the team here at Step One Automotive. More

by Tom Gasper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2022

This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job More

by Wwlee50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Mar 29, 2022 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Sir, We apologize if the Service policy you purchased was not what you were looking for. The person who sold the policy is no longer with us. We do not normally have this happen. We hope you are satisfied with our Service department and will continue your business with us. Josh and our customer care manager will do our best to give you a completely satisfying experience.

Mar 30, 2022 -

Wwlee50 responded

The policy was deceptive in that the seller never mentioned that it starts with the year car was made 2016, you say he no longer works there, but that don’t help me, maybe others. It would seem that there are no balances and checks in place. Now with the Covid, some dealers gave their customers more time because they drove less, the service department does great work, but the company should not allow the customer to take a lost like I am taking.

March 12, 2022

Trey Hill provided outstanding customer service! Very nice friendly honest and trustworthy made for a very pleasant buying experience. I highly recommend you see Trey for your vehicle needs. More

by Vman2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2022

Trey was wonderful to work with and I would refer him to any one looking for a vehicle. Great job! More

by Dkmoney58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2022

Be wary of the 5000 dollar for locals, 10000 non-local markup. "supply and demand" Poor business practice. Just because "everyone is doing it" Doesn't mean you have to. More

by localtryingtosupportbusiness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Rotalsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Step One GMC Cadillac Fort Walton Beach responded

Due to the shortage of available new vehicles caused by the chip shortage, it is necessary to utilize current market pricing. Our policy as noted is utilized by dealers in every market. Many in larger areas are higher than we are. When supply increases, this should change quickly. Unfortunately the comment, "doesn't mean you have to" is incorrect.

March 09, 2022

First Class Treatment with Trey Hill …Step One Automotive!!! Best car experience I’ve had in YEARS!!!! More

by Fhenslee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2022

We initially found the vehicle we wanted on CarGurus and it was located at Buick GMC Fort Walton Beach. We had never been to this dealership before because we live in Molino, Florida, approximately 1.5 hour More

by Bowtie Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Carr
February 09, 2022

Trey helped me surprise my son with a perfect Mustang for his 18th birthday! He made everything so easy and smooth. This is the second vehicle Trey has helped me with. I highly recommend him 100 times over! More

by juliepruitt34
Recommend Dealer
Yes
Employees Worked With
Trey Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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