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Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
113 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location.
We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence.
We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank.
We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876.
Ask about our Military and First Responder Rewards Program:
- Double the military rebate - to $1000
- Next day service for all military and first responders
- 10% discount on all service and parts
- Pick up and delivery to the local bases as needed
- 2 years free maintenance with every vehicle purchase
- Get $100 when you refer a friend or neighbor and they purchase a vehicle
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 113 reviews
July 14, 2022
Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mother no longer drives. I told him that in addition to replacing the starter ($916) that I noticed 2 alerts on the dash, an airbag service alert and a brake service alert. I wanted those checked out and to please give the car a thorough check for any other issues. When I picked up the car, the two alerts are still ever present on the dash. Also on my paperwork it states several things that are inaccurate. 1. States that customer declined service. So I paid $975.18 for a declined service? 2. The car was given a 27 point MPI multi-point vehicle inspection. So they missed the alerts about the airbag and the brakes? Alerts that I would think are important. 3. VIP wash and vac completed. The inside of the car was not vacuumed and the exterior was dirty. My mistake, taking my mother's cadillac to the local cadillac dealership for service. Obviously this dealership is not a quality dealership. Step One Automotive group, owner of 26 dealerships in Florida, Georgia & Alabama. At least I, and my siblings know which 26 dealerships to avoid in the future. More
by Jchailey2
Employees Worked With
Austin
June 30, 2022
I loved Trey’s straight approach! He didn’t waste time and already knew what I was looking for in a car before I showed up for my appointment and that’s exactly what he showed me. Bes He didn’t waste time and already knew what I was looking for in a car before I showed up for my appointment and that’s exactly what he showed me. Best car buying experience so far!! More
by Wendy
Employees Worked With
June 29, 2022
Was a great experience , they got me into a great car, thank you Johnny and Latoya thank you Johnny and Latoya More
by Chrismcconnell0913
May 26, 2022
Took my car in due to the Navigation system not displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on the road in short order with the Navigation now functioning. They determined the Sim Card was defective and replace it. i highly recommend and team at Ft Walton Beach. More
by jairaghi
Employees Worked With
Austin Tipton
May 07, 2022
Has everyone who bought a new vehicle from step one received the lemon law phamphlet that supposed to be with the owners manual? I can guess the answer, doubt it. Please call the state of Florida (lemo received the lemon law phamphlet that supposed to be with the owners manual? I can guess the answer, doubt it. Please call the state of Florida (lemon law) 1-800-321-5366 & file a complaint. State of Florida is investigating More
by Gary Burkey
April 27, 2022
Gary Burkey, I took 2021 gmc slt in for grinding noise in left rear wheel, Austin said they had to replace rear brake pads & all taken care of. Less then 500 ft down the road worse then it was. Next appointm left rear wheel, Austin said they had to replace rear brake pads & all taken care of. Less then 500 ft down the road worse then it was. Next appointment available 5 days later kept it for 4 days with no calls from Austin. Truck is done they forgot to call me. Asked Austin said it’s the suspension, asked for paperwork said there is none because no work was done on truck just 15 mile test drive. Then said I needed copy of paperwork for being in there 4 days Austin said would email next day. 15 miles on paperwork, half tank of gas missing & 15 days later I had to pick paperwork up with nothing about suspension. False information on all paperwork. Called home office & explained, they kicked my complaint back to supervisor at dealership. Supervisor said bring back in but won’t rewind cameras to see who was driving for half tank of gas gone. Anytime vehicle taken to dealership, even a test drive from the shop the law says they have to give paperwork to you. Statute 681.103 paragraph 4 per the attorney general’s office. Anyone who wants to discuss, please call Gary 850-598-1726 home office still hasn’t contacted me More
by Gary Burkey
April 25, 2022
Had a great experience. Trey was willing to walk the whole place to find what we wanted. Wasn't pushy at all and really wanted to make sure we got what we wanted. Trey was willing to walk the whole place to find what we wanted. Wasn't pushy at all and really wanted to make sure we got what we wanted. More
by Bellis
April 22, 2022
Excellent Customer Service…. follow up and detail oriented. I am happy to recommend this dealership to other buyers. Comfortable and friendly atmosphere. follow up and detail oriented. I am happy to recommend this dealership to other buyers. Comfortable and friendly atmosphere. More
by Fhenslee
