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Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
113 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location.
We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence.
We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank.
We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876.
Ask about our Military and First Responder Rewards Program:
- Double the military rebate - to $1000
- Next day service for all military and first responders
- 10% discount on all service and parts
- Pick up and delivery to the local bases as needed
- 2 years free maintenance with every vehicle purchase
- Get $100 when you refer a friend or neighbor and they purchase a vehicle
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 113 reviews
June 27, 2023
I would not recommend this dealership for service. I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them to do a test on it but they said I will have to wait for a loaner and I would have to be put on the list. Almost 2 months goes by with multiple phone calls to them and they kept saying that I’m still on the list . The last time I called they said pretty much customers that have been there longer(as in years) and has spent more money than me was pretty much head of the line. I wish I knew the guys name that was in charge of loaner vehicles, I would not recommend working with him. Like I said, the more money you spend with them the better quality customer service you get the less money you spend the less quality customer service you will get. I would highly recommend Allen Turner Chevrolet if you need any work done on a GM product. They are by far better than this place. More
by Nic
Employees Worked With
I wish I knew his name
June 11, 2023
Best car buying experience I’ve ever had! Rob Celano was polite, honest, knowledgeable, and concerned that I got exactly what I was looking for. He answered all my questions and did all Rob Celano was polite, honest, knowledgeable, and concerned that I got exactly what I was looking for. He answered all my questions and did all he could for us which included saving us time and money! No games played during the process, and even the finance manager (Josh) was to the point and advised me on all options of the purchase! This dealership stands out above the rest and I would highly recommend them to anyone looking for no less than an Awesome deal! It’s like this sales team had been hand selected for me before I got there! Many thanks to Rob and Josh for your time and down home town support with the purchase of our Nissan Frontier! Please don’t change a thing! V/r James Fiske More
by JFiske
Employees Worked With
Rob Celano
February 17, 2023
The service department was excellent. Pulled in the covered area and out of the weather. The service manager, Josh, had an iPad and all my information already. Took some pictures of my tr Pulled in the covered area and out of the weather. The service manager, Josh, had an iPad and all my information already. Took some pictures of my truck and walked me to his office. Explained all the processes and told me how the pricing worked. I had a warranty from a third party and he explained the deductible. Told him we had family coming into town and would need my truck back by Friday. He was upfront about time it would take and I left the truck with him on Monday. I can't have my phone at work, so Josh texted me the details and approvals from warranty company by Wednesday. He also informed me they found more issues than just what I noticed and he got the approval to fix them as well. He gave me an updated time to completion and texted me as soon as the work was finished on Thursday. Went and picked the truck up that evening. Josh greeted me as I walked in, explained all the services completed and walked me over to the cashier so I could pay my deductible and he wane to pull my truck around. Checked out the work and couldn't be happier with Josh and the tech, Jeffery Scott, who did the work. Great experience and will certainly take my truck back to Fort Walton Cadillac for next service. More
by cellis
Employees Worked With
Josh Banning, Jeffery Scott
February 06, 2023
Sold a certified pre owned Cadillac to us and specifically said drivetrain was covered for one year because it was pre-certified. It had 85,000 miles on it. Less than 90 days and the rear differe specifically said drivetrain was covered for one year because it was pre-certified. It had 85,000 miles on it. Less than 90 days and the rear differential clutch pump goes out. That is part of the drive train and they would not honor it. It wouldn’t bother me so bad if that had not been one of their selling points. Liars the whole lot of them. Anything to get the sale. Will never do business there again. More
by Shannon.bulger
Employees Worked With
January 13, 2023
Your scheduling system is not very customer friendly I got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next S got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next Sat (!-11) at 11:30, that was impossible. So I tried to schedule for the following week and the system didn’t allow this. Somebody should tell the service manager that his system is poorly designed. Dan More
by Dan Scupin
December 13, 2022
Trey was a pleasure to work with! No pressure and super helpful. Greatest buying experience I’ve had so far! No pressure and super helpful. Greatest buying experience I’ve had so far! More
by Travis
October 31, 2022
It's bad when the dealership can't fix their own vehicles without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn't do as asked . We knew the ecm wasn't sending signals so brought it in to see if it was programmed right and of course they didn't check the programming liked asked to. plus guess price went up real bad last time i was told $1375 this time they wanted $1241 just for the part. Then had to get my paperwork corrected after they were trying to charge $260 for diagnostic. Service manager corrected it fast and so apologetically. So unless you intend on buying their parts I wouldn't take my vehicle there for service car seat there for a month and just got a call last week More
by jm693429
October 04, 2022
Justin Swanson is one of the most knowledgable and competent sales professionals I've come across in a long time. I was searching nationwide for a used BMW i8 (over 100k car), so I've called and deal competent sales professionals I've come across in a long time. I was searching nationwide for a used BMW i8 (over 100k car), so I've called and dealt with a number of salespersons during that time. Justin was able to help me evaluate the car long distance, noted every minor detail (including a TINY little ding in the doorframe), and was open to being 'schooled' on features he was previously unaware of. I ended up not being able to get the car (Justin's car was a close second) because his manager was not quick enough with the final pricing. I wish there were more salespeople like Justin, so that used car dealerships could get a better reputation. More
by JanetL
Employees Worked With
September 17, 2022
Best car buying experience EVER! ! Honest, upfront pricing. The people and atmosphere were great. Trey was incredibly helpful!! I highly recommend Trey and Step One Automotive!! ! Honest, upfront pricing. The people and atmosphere were great. Trey was incredibly helpful!! I highly recommend Trey and Step One Automotive!! More
by Ms_cassie1
