Step One Ford Crestview

Had service done on my vehicle. Had an appointment and was taken care of by that set time. Employees were quick, attentive, respectful and by all measures professional. Provided knowledgeable answers to a was taken care of by that set time. Employees were quick, attentive, respectful and by all measures professional. Provided knowledgeable answers to all my questions. Waiting room was stalked with drinking water and coffee. Will recommend any chance u get. Can't remember the young ma s name, but he is a great addition to your company. More

Just got an oil change and tire rotation! They were all extremely friendly and helpful from the moment I pulled my car up! Honestly the best service I’ve had in a while! extremely friendly and helpful from the moment I pulled my car up! Honestly the best service I’ve had in a while! More

This dealership is not committed to service after the sale. I dropped in for an oil change yesterday, and they for me in, that’s it. The service man made me feel as though I was bothering him with my que sale. I dropped in for an oil change yesterday, and they for me in, that’s it. The service man made me feel as though I was bothering him with my questions about my Ford truck. Most all employees didn’t seem to be working, but rather joking around with each other. There was not a specific waiting area for people that are waiting for their vehicle. No one asked if I’d like a drink. All of these things I mention happen at Express Lube, but not at the dealership? I will DRIVE to either FWB or Pensacola to find a Ford Dealership that focuses on their customers. Lastly, I remembered after I left that I needed to order a second key. I drove back to the dealership, it was 3:15, to see if I could get the second key. The man that had got me in for the oil change, again seemingly acting as if I had bothered him, hurriedly wrote down a number and told me that I needed to call them and come back for the key. He didn’t even check to see if my key was in stock or needed to be ordered. After all that he asked how my experience was, I said fine, and then he tells me that when I get the review email, that I needed to give him a 5 Star rating! This dealership has had a bad new in town for bad customer service. I was hoping since there has been a change in management, that it would be better, it is not. I gave a 3 star because at the end of the day, my truck was serviced. Service advisor was Jacob Simmons/4406 More

We drove to Crestview because Ft Walton Ford did not seem to want to sell anything. We were not accosted in the parking lot and were never pressured at all. Jessica and the sales manager worked with us and to want to sell anything. We were not accosted in the parking lot and were never pressured at all. Jessica and the sales manager worked with us and got the sale More

Rickey really cared about my actual needs and got me set up with a perfect fit! Never been more happy with a salesman! I would recommend dealing with him for anything new/used. Thank you for your service Ri up with a perfect fit! Never been more happy with a salesman! I would recommend dealing with him for anything new/used. Thank you for your service Rick! More

Awesome service, Jacob was incredible. Had some troubles while on vacation and they pulled out all the stops to get us back on the road again. while on vacation and they pulled out all the stops to get us back on the road again. More

I recommend Ford in Crestview for sales and service. Everyone I have met is friendly and professional. Bought my vehicle and have it serviced there every chance I get. Thank you! Everyone I have met is friendly and professional. Bought my vehicle and have it serviced there every chance I get. Thank you! More

Staff was very friendly and professional. Even made a fresh pot of coffee. We had an appointment but got there an hour early. For an oil change and rotate tires it took an hour and a half. Way too long fresh pot of coffee. We had an appointment but got there an hour early. For an oil change and rotate tires it took an hour and a half. Way too long More

Completed online form to confirm appointment including check engine light codes. Arrive and service didn’t bother to read the required online form, didn’t print out the description Of the issue I provided check engine light codes. Arrive and service didn’t bother to read the required online form, didn’t print out the description Of the issue I provided it the options I selected for routine maintenance on your website. When he called to tell me the vehicle was done I asked for a quote for the suspected bad part that they couldn’t replicate without the engine light. When I arrived 20 mins later he didn’t have a quote ready, said he was busy with other customers and told me it’s roughly $200. Meanwhile 3 other service writers sat at their desk behind him not offering to help. Poor service team overall More

Jacob was awesome! Got me and my truck in and out with no hassles! Couldn’t have asked for a more pleasant experience! Great service! no hassles! Couldn’t have asked for a more pleasant experience! Great service! More