Step One Ford Crestview

My husband dropped off his 2023 Ford Bronco on Sunday for his appointment on Monday at 9am for a check engine lite issue. Today is Saturday and they still have not gotten to the vehicle. The dealership have his appointment on Monday at 9am for a check engine lite issue. Today is Saturday and they still have not gotten to the vehicle. The dealership have no rental cars.Take my advise and do not buy or take your care here. Do not even try to get ahold of some one on the phone. Very disappointed. Santos and Kathy Ramos More

The fuel pump went out on my 2014 F150 Eco Boost. I had it towed to Crestview Ford on 12/13/2024. After a couple of weeks I called my service advisor Nathan Wing several times before I ever got a c I had it towed to Crestview Ford on 12/13/2024. After a couple of weeks I called my service advisor Nathan Wing several times before I ever got a call back, only to learn they haven't looked at it. My dad even called Nathan 3 times and never got a call back. I approved the repairs on 1/9/25 and my truck was ready on 1/15/25. These guys had my a month! I understand if there was a holiday in this time frame, but my biggest gripe is the really POOR communication. I would drive 100 miles before I would ever buy a vehicle from this dealer. More

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, w Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.) More

Bought F350 crew cab lariat drw from Crestview ford. Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a great job getting price where I wanted it awesome job Kaitlyn. More

We just purchased our second second Explorer from Ford Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely reco Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely recommended and ask for Jacob! We have used them for our service as well for the last 3 years. More

Dropped of my mustang gen2 GT for A/C repair and back up camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of part camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of parts. I’m unsure how I could have done anything different as I called every other day asking about the status of my car. Thomas was in charge of my repairs and I was sent to his voicemail at least 8 times when asking about my car. More

On Thursday, May 16, 2024, I took my 2019 Lincoln MKZ Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire rotation, tire inflation check, brake inspection, fluid top-off, and oil and filter change. • Balance all four tires. • Air conditioning stuck on full cold, only have manual control of fan speed. Here’s what I experienced: • I received just the Express Service. Oil and filter change only. • Engine coolant and windshield washer fluid top off were marked on the Inspection Sheet, but the Inverter system controller coolant reservoir nor the Brake fluid were not, and were low. • The cap on my engine compartment fuse box was just lying on top of the fuses unattached. • No tire rotation; thus, no brake lining wear inspection/evaluation was shown (DNI). • No balance performed. The reason, I was told was that “Ford will not allow the dealership to balance a tire five years or older in age”! • The air conditioning work had to be separately scheduled, so I set an appointment for the 25th of June at 11AM. It was the soonest I could get. DISCUSSION: I will NEVER return to this dealership again – EVER. I was cheated out of one of my 10 prepaid premium maintenance services and want it restored to my remaining visits. My appointment was for the (WORKS) and I got, instead, a quick oil and filter change and two (supposed) top offs. The claim that I would not receive tire balancing due to age (not mileage, not tread wear, not weather–checking, not cupping or wear spots, and not tire damage such as gouges) is preposterous. On my 80 plus years of living on this planet, and having owned about 50 cars, have I ever heard this excuse to sell me new tires. I told them to their face it was a SCAM. Moreover, when I got home I found one page in the service records that were given to me was a proposal for a new set of 540AA tread OEM tires at a bid of a whopping $1,668.44 Then I saw, on the last page, the “27 POINT MAINTENANCE/SERVICE INSPECTION” report, that, indeed, no tires were ever rotated, much less the brakes inspected. This omission was in anticipation of me falling for selling me brand new tires. CONCLUSION: This place used to treat me right when I came in for my 7,500 mile WORKS service. They broke their pick with me over this whole SCAM. I priced four 800AA tread wear Hankook Premium tires delivered to my door by Fed-Ex for $904.00 And they offered to give me an $80.00 Master Card rebate as well, which should cover mounting and balancing. Had I taken their offer, I would have over paid $844.00! I also am going to get LINCOLN to restore the service visit to my remaining unused ones through mid 2027. More

Very happy with my Ford 150 Lightning. Everyone was very helpful, Chris from sales made the experience pleasant. Everyone was very helpful, Chris from sales made the experience pleasant. More

I will not buy from this dealer. The "1 step" ownership is a monopoly in this area and their prices are not competitive The "1 step" ownership is a monopoly in this area and their prices are not competitive More

Tldr: Crestview Ford charging for not doing any diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January fo diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January for my Focus having the notorious transmission shudder. The person on the phone said it was under warranty ( they even went as far to “check to make sure so there weren’t any surprises) and bring it in. Dropped it off a few days later and got a call the next day saying, the warranty is not going to cover it because it expired. The person on the phone bringing this up before I did about the warranty. Also, to fix it they now want $4200. On top of that, I had to pay the diagnostic fee too so that was nice. Went from warranty work to oweing $220. Told them to put it back together and I’ll come get it. This was on 10 Jan. Tried calling them on the 15th, 16th leavingg messages, and again on the 22nd. On the 22nd, they said It was available for pickup and “Sorry. I thought I called and left a message.” Got home and checked my dash cam. For a transmission issue, they started the car, moved it in front of a bay, got out and let it run for 30 minutes while the technician was inside. After 30 minutes, they parked it and did nothing. Absolutely nothing was done to my vehicle. The next day, they moved it to another parking spot and there it sat. It sat for a week and a half for no reason and no communication. Now going through BBB and the state and getting pushed off there too claiming they’ve called to talk about the complaint. Call logs show different. Again, no communication. I don’t blame the tech. It falls on the office and those doing the write ups on what could have been an honest phone conversation saying to fix the issue, this would be the cost. Instead, they kept my vehicle for a week and a half, I had to call multiple times because “ they would call me when it’s back together,” and yet I never received a call. It was never taken apart. Yes they do have my number as that’s how they called me the first time to tell me the cost for the “warranty work”. More