Step One Chrysler Dodge Jeep Ram Crestview - Service Center

I must say truthfully regarding this dealership. I came into for a service appointment to fix my car. Frustrated with what the repairs would cost me, Tyler recommended he work with me to purchase a I came into for a service appointment to fix my car. Frustrated with what the repairs would cost me, Tyler recommended he work with me to purchase a new car. After just a few hours and Tyler’s resilient work. He was able to give me MULTIPLE options to walk out with a brand new car. I highly suggest this dealership and most importantly Tyler when purchasing a vehicle. Thank you so much Tyler and the Crestview Chrysler Jeep dealership. More

Worst service department ever. Appointment scheduled over the phone and explained what was happening. The lady on the phone got me an appointment for the next morning. She asked i Appointment scheduled over the phone and explained what was happening. The lady on the phone got me an appointment for the next morning. She asked if I was going to wait or leave the vehicle. I said I would be waiting. Ok no problem. Showed up to the SCHEDULED APPOINTMENT THAT THEY SET. Sat In line for 40 minutes. A lady came out and asked what they can help me with. I explained I have a 9 o'clock appointment. She said ok give me a minute. No problem. A guy comes out and asked how he could help. Once again explained my appointment and what the issue was.. I explained I will be waiting for a diagnosis of whats wrong with my truck or a repair. At this point he said we don't have time for you today you will.need to reschedule. I drove an hour to my appointment and sat in line for 30 minutes just to be told I would need to reschedule. If they would have looked at my truck and said we need to order parts you need to leave the truck here or bring it back that would have been fine. But to just tell me I need to reschedule because he don't have time for me today unacceptable. I told him they just lost all of my business. No apology or anything when I said they just lost all my business. He kinda just shrugged his shoulder like who cares. BE VERY AWARE OF THESE PEOPLE. ONE UNHAPPY CUSTOMER More

We had our vehicle towed to this dealership for a clutch issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technic issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technician found other issues that had been overlooked or missed by the dealership we bought the vehicle from. They fixed those issues and Carly ensured that all of the warranty process was taken care of. Having dealt with a few dealerships and service centers in the past few years, I have to say Crestview CDJR renewed my faith that some companies still care about customer service. We are 3.5 hours from this dealership and will make the drive there the next time we decide to buy a vehicle, simply because of the service we got from their service center. More

I took my 2019 Jeep Latitude on 05/23/2022 to be inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my sale inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my salesman, the vehicle was checked the night I purchased it and nothing was found to be wrong. On the 24th I was told it was a broken strut, the next day "an adjuster" came out and it was found to be two broken brackets that hold my exhaust in place. I was told that the Platinum warranty I was sold did not cover this and my vehicle would have to be sent to a Body Shop to be fixed. The parts department offered to order said brackets for me (to the tune of $69 a piece), but stated that they would not be able to attach them to the vehicle they "supposedly inspected" when I purchased the vehicle. I was then told that the diagnostic reading that was performed on my Jeep was not covered by my warranty and would run me $171.19. A diagnostic reading should not have been required to note that two brackets were broken/missing that hold up the exhaust on said vehicle. This dealership is shady and will do anything to price gouge customers to pad their pockets. More

Service Department is great customer service! they offer ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and that all your service needs are met. Service Advisors: Carly, Kayla. Tech: Dylan JB. More

Great experience with service department. Kayla scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding an scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding and made this service very easy. Thanks to all! More

Would not recommend the dealership to anyone. Had appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed to my jeep. I dropped it off at 7AM they told me no problem and they were going to activate a wiring harness as well to enable the brake lights. I called around 11AM to check up on the vehicle and the service advisor told me they were "busy", but said it'd be done before the end of the day cause one of the tech's had it and was looking into getting it done. I call at 4 thinking I can come pick it up before 6 and they tell me they aren't going to get to it today, but could leave it and they could get to it sometime that week... Please tell me how I'm going to leave my car/transportation for a solid week for someone to turn a code on to enable brake lights... I showed up to pick up the car and the service guy told me that he was brand new which is fine, and he said the service manager was brand new as well and had no clue what he was doing and couldn't get the wiring harness to work. I asked for my key's as they said they didn't know how to enable it or add the dealercode... No apologies nothing just the "we are busy". DO NOT SET APPOINTMENTS if you cannot keep your commitments. If there was 0 stars I'd gladly rate you this just for the lack of care. Also I asked for a manager but the guy said he was too busy to talk and that he'd get back with me eventually. Been waiting on a call for two weeks still nothing. More

I will never give them my business again. We originally had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. B had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. Because they didn't have prices listed, he called, twice, and each time they said they'd call us back. They did not. Come the morning of the appointment, I got there and was told it was a first come, first served basis and I'd have to wait. Not a big deal. I showed the guy a screenshot from my online appointment to make sure they knew what I needed and asked about the cost. He came back with his iPad and showed me filter costs and told me how it'd save me money to do their oil change club. He wouldn't answer how much it was, just that it'd save me money. Saving money Sounds good, right? I naively assumed that it must be like a punch card thing. Boy was I wrong. When my truck was finally ready, I was floored when the price came to over a thousand dollars!!! Come to find out, they wanted me to pay for ALL those oil changes up front to "save money". Yeah no. So I said forget that idea and got back a lot of attitude about having to change the invoice. I get the NEW invoice. It's almost $700. They added filters I didn't ask for, failed to do the routine maintenance that we selected online and I had showed them I wanted earlier and didn't rotate the tires like they said was standard procedure when doing an oil change. Now, I had a newborn with me at the time and their space is quite cramped and service technicians kept slamming the door going in and out, so now I have a crying baby adding to the stress of their attitudes and exorbitant oil change price, but to get out of there and calm my kid down, I had to pay. I sent a photo of the invoice to my husband on what they did and did not do and he called the dealership. They told him they don't even look at the online appointments and then LIED to my husband saying I told them to do and not do all their actions. Nope. We refuse to do business with a dealership who will lie and continue to lie to cover up their mistakes instead of just owning up to it and fixing it. More

Service is a joke. Takes forever,not quality work (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla. After this experience, which isn't over yet, my husband n I have decided on trading in my 8TH Dodge purchased from Lee Dodge to go with another brand asap. He already moved on to GMC 2 years ago, I should have followed. They've been FANTASTIC! You should put customers first and fix what's broken period. These two service department members should be held accountable. They are costing you business and customers. Reading all the reviews for service department tells you all you need to know. REPEATED tire issues: un even wearing and leaking issues, 4 times for the same tire losing pressure that I have to put air in at the gas station every time I drive it for months- MANY other issues also reported over 3 years (since purchasing it brand new) that they keep saying "technician could not duplicate". Safety and satisfaction should be a priority instead of numbers..but I suppose since it's under warranty..nothing can be found. The issues I reported are known, documented by other owners and acknowledged by Jeep. They sent me a survey upon my request and spoke to me at length about the issues.. (JEEP REACHED OUT, NOT THIS DEALERSHIP) Finally had to have my car towed (same "4 x repaired " leaking tire went flat when I didn't put air in it for 2 days because I was afraid to drive it. It was dropped off by 3pm Thursday..I heard nothing by 12-ish Friday, I call and it hasn't even been looked at!!! AND it won't be looked at today, Friday(according to Kayla). I explained I have a working husband and disabled daughter and must have a vehicle ..she said they're busy. Ok....loaner?(had one offered and given before when they kept my past vehicles or days) NOPE. NOT THAT EITHER..see they have to.. DIAGNOSE the issue before they can put in for a loaner..well well..can't do THAT when it's collecting dust in your lot right?!? I said well at least I should have it tomorrow (Saturday they're open), Kayla laughed (it will be day 3 and you laugh) Sooo..Monday? She said I'll see if we can get a senior service tech to at least look at it Monday. W. T. F. So. I asked for the service manager..and repeated my concerns and pleas.. also reminding I had been there 3 PREVIOUS TIMES, SITTING, FOR THE SAME TIRE THAT WAS NEVER FIXED CORRECTLY She basically said almost to the letter what Kayla had told me..with no apologies, no reason exe. busy, no resolution, and no date for my vehicle to be ready. The issues I brought them Thursday have been brought to them over and over, some for years now...so nothing new and parts should already be there..but..I'm sure that will be another ridiculous excuse to cause another ridiculous delay. (**side note- I pay extra MONTHLY for "tire protection/repair/replacement" that I added to my loan) So, is it fair to assume..that since everything that is wrong with my vehicle comes out of the companies pocket, and not out of mine (which I actually PAY for monthly ie warranties) that I'm pushed aside, given excuses, not called back, not a priority...ridiculous! TREAT OTHERS AS YOU WANT TO BE TREATED!! ESPECIALLY in business!! CANNOT WAIT to be out from under this vehicle. Go elsewhere!!!! Did I mention 8 vehicles bought from them by us? And..referral of 3 friends that purchased to them in the earlier relationship with the Lee Dodge - Frustrated and exhausted. More