Step One Buick GMC Cadillac Pensacola

I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent jo the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday More

We would recommend Brad Howard our salesman he was very thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck. thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck. More

Enjoyed buying my new car. Shelli was great! Pleasant experience! I love my new encore ! Shelli was great! Pleasant experience! I love my new encore ! More

Great customer service. Salesman didn’t have what I wanted but had a model higher. He fought the good fight to get me into it but at the end of the day I just couldn’t affor Salesman didn’t have what I wanted but had a model higher. He fought the good fight to get me into it but at the end of the day I just couldn’t afford it. Facility was clean, test drive was great, friendly atmosphere. More

That is how you earn someone's business! Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for m Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for my trade, more than anyone else from Crestview to Pensacola. Tyler sent pictures, a video, highlighted any imperfections (there weren't many) and acted as a consumate professional from start to finish. And that's not it, the finance department didn't jerk me around at all. I said where I wanted to be with the numbers and they got me there. If you are in the market for a new vehicle I highly recommend stopping by or checking out their website. See something you like? Ask for Tyler and you'll see what I'm talking about! More

I spent an entire day trying to purchase a vehicle with them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire d them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire day I finally received a text late in the evening telling me that they had sold the vehicle. I guess honesty and professionalism is just too much to ask for from this dealership. Wish I had come here first to read the reviews. If I had, then I never would have contacted them in the first place. I recommend you steer clear of this dealership! More

Tried for two weeks to get a proposal for a new Sierra from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not interested in making a sale. More

I have never been treated so badly trying to buy a car. Even the finance manager made a snarky comment about the brand of used car we were purchasing because we didn’t buy the warranty package for him to m Even the finance manager made a snarky comment about the brand of used car we were purchasing because we didn’t buy the warranty package for him to make commission off of. He also tried to get us to sign papers without even telling us what our monthly payments were or finance charges. I will never purchase from them again. If I had it to do over agai. I would have told them to keep their car More

Not an Honest Dealership. They won’t Honor their sales Adverts. Also can’t detail a vehicle. Truck had a smell of Cigars. 3 times they tried to remove this smell and could not They won’t Honor their sales Adverts. Also can’t detail a vehicle. Truck had a smell of Cigars. 3 times they tried to remove this smell and could not. Dealership after trading 2 vehicle for one, Failed to pay off both vehicles. Salesman would not enter correct pay off estimate, and when provided with accurate 14 days pay off: they did not correct pay off. Went back 2 months later. Had a flat tire, off all days when I had a Doctors appointment at the VA. Per Sales Manager, Spare Tire is Optional. This Dealership charges the customers Dealer Prep Fee’s. We paid to have it detailed, replace windshield, and program spare Keyfob and cut key. In 40 plus years off buying and trading vehicles, I have never experienced this treatment. More