Step One Alfa Romeo Pensacola

This review should not implicate the front desk service staff who are very polite and very professional, but a comment must be posted. About six months ago, I had several issues come up requiring a loaner. staff who are very polite and very professional, but a comment must be posted. About six months ago, I had several issues come up requiring a loaner. It took the dealership about three months to be able to come up with a loaner. During this time when I tried to contact the dealership I could never get a living person despite multiple voicemails with different divisions, texting the service manager to no avail. Eventually, I was told the service manager had left. We rescheduled the service and I confirmed that the vehicle would be cleaned for pickup. As I was traveling to get the vehicle I called to confirm that the vehicle was and had been washed and I was assured everything was ready to go. When we arrived not only was work not done but the vehicle was not cleaned (despite being told that it was cleaned). It was obviously not cleaned bc the same leaves were on the floor boards and obvious grime on the wheels and side skirts. Regardless, we took possession of the vehicle as we could no longer wait around. Plus, I knew I to bring the car back in several weeks to complete the repairs (which had not been done). Before leaving, I scheduled another service and I was assured that because it was one small small part, it would take no more than one hour. Fast-forward to yesterday, I arrived at the agreed-upon time drop-off time of approximately 10:15. They verified it would be approximately one hour. I again asked them to make sure they washed the car and vacuumed it (since they had failed to do it the last time I was in). I was told it would add another 20 to 30 minutes, which I said would not be a problem. I asked if they had any new vehicles that they were able to provide a test drive as I was considering changing out in a year and was told that they had none available even though they acknowledged, they had to be detailed. I then waited with my child at the dealership for over three hours before eventually being told to go ahead and just go to lunch as the vehicle would be ready in about 30 minutes. After returning an hour later, we were then told that the vehicle was surely to be done “soon” and to continue to wait. After waiting at the dealership for a total of five hours we were then told that the vehicle was with the detailers and it should be ready in just a few moments. After waiting another 45 minutes and not seeing any activity, I asked for my car to be returned immediately, regardless of whether the task was fully completed. We had to wait another thirty minutes before they then returned the car to me, The detailer didn’t say a word just pulled up got out and walked away. It had not even been touched; it had not been washed, It had not been vacuumed. The car had sat with the detailer for over four to five hours while we sat inside the dealership and they never even touched it and failed to advise us about this. All in all with travel time my son and I sat at the dealership for nearly 7 hours on what was said to be less than a “one hour fix;” after which the vehicle was still not completed (and could not fix an issue which apparently was caused by the dealership during its previous window repair). For a luxury car brand this level of service is inexcusable. For a professional, whose time is extremely valuable, this was wholly inappropriate. I’m not saying that the staff were not polite, but clearly the level of service, management and oversight is subpar to say the least. At this point, I am unable to recommend this dealership for any continued service, until or unless, they drastically improve their processes and or replace key personnel. More

Horrible experience with an apathetic staff. We drove an hour each way to test drive a vehicle. Upon arrival, the car and salesperson could not be found. We won't go back to have our time was We drove an hour each way to test drive a vehicle. Upon arrival, the car and salesperson could not be found. We won't go back to have our time wasted. More

The dealership was great! I was completely dreading buying a car because it is usually such a horrible experience. We drove from Louisiana to Pensacola to see a used truck for I was completely dreading buying a car because it is usually such a horrible experience. We drove from Louisiana to Pensacola to see a used truck for my son. Steve was our salesman and was such a pleasure to work with! Everyone that worked there was friendly and helpful. Michael in finance was also wonderful- very knowledgeable and helpful. Thanks guys for making what could be a horrible experience actually turn out to be great! Will definitely look at your dealership for my future car needs!! More

Thank you Steve Parlier, He was super nice, knowledgeable and it was pleasure working with him and his team. The whole experience was easy, fast and friendly for my husband and I. Thank Steve for a job well and it was pleasure working with him and his team. The whole experience was easy, fast and friendly for my husband and I. Thank Steve for a job well done! More