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Steele Hyundai Kyle
Kyle, TX
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498 Reviews of Steele Hyundai Kyle
This dealer may have the best prices but you have to jump through hoops to access them & endure sleazy car sales tactics. I ended up purchasing at another Hyundai dealer down the road even though their price through hoops to access them & endure sleazy car sales tactics. I ended up purchasing at another Hyundai dealer down the road even though their price was a bit higher. It was worth it! The difference between the two dealerships is that one focuses on meeting the needs of the customer (Hyundai South Point in Austin) & the other focuses on manipulating the customer (Steele Hyundai Kyle). More
EXCELLENT SERVICE FROM FAITH AND RAY IN SERVICE, FAITH WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO GET AN APPOINTMENT WITHEN 3 WEEKS, AUSTIN AND SAN ANTONIO HYUNDAI LOCATIONS DID NOT HAVE APPOINTMENTS UNTIL MAY 2024. MY OIL CHANGE AND RECALL TOOK 1 HOUR 30 MINS SO I DIDNT HAVE TO STAY ALL DAY. More
Buyer beware! Where do I start smh. The car I bought is great ‘21 Sant Fe Hybrid's but I’ve had maybe the worst service I ever. I bought this car with 5 years 60k Where do I start smh. The car I bought is great ‘21 Sant Fe Hybrid's but I’ve had maybe the worst service I ever. I bought this car with 5 years 60k miles free oil change and at 38k they have been denying this service and it’s in my Hyundai Protection Plan and made me pay. The manager found the mistake and promised to pay me back in Oct. 23 and I haven’t received the check yet. I go to get another free oil change and get my money back from the last one and after arguing with the first person the new manager comes out and says they don’t honor the previous owner Beaslys contract that they are Steele Hyundai now. I told them it’s still Hyundai’s Protection plan. They still denied it. I called Hyundai Protection plan and they said that Steele has claimed these before for my vehicle and doesn’t understand why they are denying it. It’s accepted in any hyundai nationwide. I want my $$ back! Do not buy from there or get service. They don’t have any knowledge of their business. They even almost ruined my car by not screwing in the oil filter in tightly and all the oil spilled out causing me to get towed. What a nightmare. More
When this was Beasley Hyundai. I bought 3 cars there. Now the service lead times are over a month. The waiting area looks like a dump. Worst dealership experience in 40 years. My y I bought 3 cars there. Now the service lead times are over a month. The waiting area looks like a dump. Worst dealership experience in 40 years. My youngest son's "graduation car" will NOT come from Steele and I'll NEVER return for service or sales until the management changes. More
My sales person Jose Valdez a very caring person when wait and above this job fair professional excellent customer service the service Director treated me like family I love still Hyundai excellent custo wait and above this job fair professional excellent customer service the service Director treated me like family I love still Hyundai excellent customer service More
They are the worst dealer I have ever worked with. I actually purchased a car with these guys and their follow-up is absolutely zero. I have called no less than 5 times in the past three days for my I actually purchased a car with these guys and their follow-up is absolutely zero. I have called no less than 5 times in the past three days for my paperwork which they promised to send to me via email right after the deal was signed. Do take their word on anything. Leave with it what they commit to or don't get it at all. During the deal as well they never called me to tell me that my car did not arrive. I was driving to their dealership and decided to check. They informed me that it didn't arrive and that they would call me when it came in. No apologies for not informing me that the delivery date slipped. If there was this model at another dealership I would have gone there. I predict that when cars are easier to come by, this dealership is toast. No one is going to go there. You've been warned. More
Purchased a Sonata in July with a pre approved check from my own credit union. Ever since I drove off the lot, they have been poor with their service- I don't think majority know how to do their jobs. Th my own credit union. Ever since I drove off the lot, they have been poor with their service- I don't think majority know how to do their jobs. They have not cashed my check which expires soon. No one is helping me understand what they are doing. Is it lost, is there more info needed, are they just lazy? If that check expires, then what? I also finally just had plates mailed out on Friday (if they actually did it). My husband bought a new vehicle from Toyota a week after me and received his plates a week later. I still have not received mine for over 2 months. The sales manager, James, said there's a state delay which a sales rep confirmed that it was due to them not submitting their paperwork. Overall bad customer service and the overall dealership just doesn't know what they are doing. Stay FAR AWAY. More
Once you buy the car you will never hear from them again. Have tried to get service for 3 months and when you call they tell you to use the website which does not seem to work and is offering appointments i Have tried to get service for 3 months and when you call they tell you to use the website which does not seem to work and is offering appointments in September as of today. Never got license plates and every time I call they promise to call back and have never done so once for ANYTHING. I get pulled over by DPS often because I have no plates. Most times when you call you will go on-hold. About half the time I was put on hold the line dropped at exactly 2 minutes. This is an appalling business who does not deserve your patronage and will not treat you nice at all. More