Steele Hyundai Kyle

Terrible Service under this new Owner. My Wife's Sonata Hybrid lost power doing 60 mph in heavy traffic on Ben White Blvd. Dash warning appeared: Hybrid Battery Failure. then, Turn Off E My Wife's Sonata Hybrid lost power doing 60 mph in heavy traffic on Ben White Blvd. Dash warning appeared: Hybrid Battery Failure. then, Turn Off Engine. It was towed to Steele Hundai/Kyle where their tech guy cleared the warning codes without writing them down. then drove it 50 miles and reported: After two weeks and many calls and failures to return my calls, they said, the warnings did not reappear and said she should drive it until the warnings came on again and presented me with a $250 bill for "evaluation". I could have gotten that advice for free at AutoZone; And A.Zone would have had the good sense to write down the error codes that indicated what the problem is. I've never experienced such distain for their customers and uttler lack of professionality. More

This dealer may have the best prices but you have to jump through hoops to access them & endure sleazy car sales tactics. I ended up purchasing at another Hyundai dealer down the road even though their price through hoops to access them & endure sleazy car sales tactics. I ended up purchasing at another Hyundai dealer down the road even though their price was a bit higher. It was worth it! The difference between the two dealerships is that one focuses on meeting the needs of the customer (Hyundai South Point in Austin) & the other focuses on manipulating the customer (Steele Hyundai Kyle). More

Great facility full of a bunch of very helpful employees that went above and beyond to help make my deal that went above and beyond to help make my deal More

EXCELLENT SERVICE FROM FAITH AND RAY IN SERVICE, FAITH WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO GET AN APPOINTMENT WITHEN 3 WEEKS, AUSTIN AND SAN ANTONIO HYUNDAI LOCATIONS DID NOT HAVE APPOINTMENTS UNTIL MAY 2024. MY OIL CHANGE AND RECALL TOOK 1 HOUR 30 MINS SO I DIDNT HAVE TO STAY ALL DAY. More

When this was Beasley Hyundai. I bought 3 cars there. Now the service lead times are over a month. The waiting area looks like a dump. Worst dealership experience in 40 years. My y I bought 3 cars there. Now the service lead times are over a month. The waiting area looks like a dump. Worst dealership experience in 40 years. My youngest son's "graduation car" will NOT come from Steele and I'll NEVER return for service or sales until the management changes. More

My sales person Jose Valdez a very caring person when wait and above this job fair professional excellent customer service the service Director treated me like family I love still Hyundai excellent custo wait and above this job fair professional excellent customer service the service Director treated me like family I love still Hyundai excellent customer service More

They are the worst dealer I have ever worked with. I actually purchased a car with these guys and their follow-up is absolutely zero. I have called no less than 5 times in the past three days for my I actually purchased a car with these guys and their follow-up is absolutely zero. I have called no less than 5 times in the past three days for my paperwork which they promised to send to me via email right after the deal was signed. Do take their word on anything. Leave with it what they commit to or don't get it at all. During the deal as well they never called me to tell me that my car did not arrive. I was driving to their dealership and decided to check. They informed me that it didn't arrive and that they would call me when it came in. No apologies for not informing me that the delivery date slipped. If there was this model at another dealership I would have gone there. I predict that when cars are easier to come by, this dealership is toast. No one is going to go there. You've been warned. More

Purchased a Sonata in July with a pre approved check from my own credit union. Ever since I drove off the lot, they have been poor with their service- I don't think majority know how to do their jobs. Th my own credit union. Ever since I drove off the lot, they have been poor with their service- I don't think majority know how to do their jobs. They have not cashed my check which expires soon. No one is helping me understand what they are doing. Is it lost, is there more info needed, are they just lazy? If that check expires, then what? I also finally just had plates mailed out on Friday (if they actually did it). My husband bought a new vehicle from Toyota a week after me and received his plates a week later. I still have not received mine for over 2 months. The sales manager, James, said there's a state delay which a sales rep confirmed that it was due to them not submitting their paperwork. Overall bad customer service and the overall dealership just doesn't know what they are doing. Stay FAR AWAY. More