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Steele GMC Round Rock

Round Rock, TX

4.8
553 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 553 reviews

October 17, 2026

Very professional and knowledgeable. I had a missing wheel lock and a flat tire, they took care of it fast. More

by Robcarter576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaime
October 16, 2026

Good, fast service. I had a great experience. The service was fast, efficient, and the staff was incredibly helpful. I highly recommend them for anyone looking for quali More

by ttac.blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Shuster
Oct 16, 2026 -

Steele GMC Round Rock responded

Thank you for recommending us! We appreciate your business and your positive feedback. See you next time at Steele GMC Round Rock!

October 03, 2026

Dealership was good. Everybody was as helpful as they could be. Do appreciate all y’all‘s work. More

by Donnymarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Oct 05, 2026 -

Steele GMC Round Rock responded

We love hearing from our happy customers, and we truly appreciate your kind review. Thank you for choosing Steele GMC Round Rock.

September 29, 2026

I didn't like the result of the visit, I expressly asked to be reviewed the tire sensors, and my SUV is still showing it More

by Alejandro.Montero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Sep 29, 2026 -

Steele GMC Round Rock responded

Alejandro, I'm sorry to hear that your request regarding the tire sensors wasn't fully addressed during your visit. We aim for complete satisfaction with every service, and it sounds like we fell short of that goal in this instance. Please contact me when you have a chance so that I can get more details and see what I can do to help fix this issue. Thanks, Richard Davidson - Service Director - (512) 244-8000

August 13, 2026

Very nice people and professional. Julian was great help and Alex as well. Thank you guys. More

by adolfozetina777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian, Alex and Kyra., DAS Reputation Managemet
July 04, 2026

Constantin was amazing. the entire crew there did a super job. finance was easy to work with. great deal on my trade in More

by kevinwhite71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Constantin Volynets, DAS Reputation Managemet
May 28, 2026

Kyra was extremely helpful when I called and set up a time for the service on my truck. My parents have gone to her for as long as she has been there and they recommended that I speak to her for service. More

by c_waiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Flemming, DAS Reputation Managemet
April 17, 2026

Very pleased my service everyone was polite and competent relaxing wait and very efficient job well done thank u More

by huffgary51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gammon, Chris Cannatti, Clayton Cunningham, Jack Bellinoff, Wayne Bowman, Abel Gonzalez, Mario Huneycutt, Pete Cantu, Ray Frazier, DAS Reputation Managemet
Apr 17, 2026 -

Steele GMC Round Rock responded

Thank you for sharing your feedback about the Steele GMC Round Rock Service Team. We look forward to seeing you next time, Gary!

April 16, 2026

Great customer service, I went to buy a GMC terrain and everything came out smooth. More

by Yanneligall123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael A Mckown , DAS Reputation Managemet
Apr 16, 2026 -

Steele GMC Round Rock responded

Thanks for the awesome review of Steele GMC Round Rock!

April 13, 2026

I brought my vehicle in because it would not start. I was told it needed a battery, so I had the battery replaced and also paid for an oil change. There were no overheating issues or coolant leaks b More

by rfdotco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Davidson
Apr 14, 2026 -

Steele GMC Round Rock responded

Thank you for your feedback. We understand your concerns and would like to clarify the situation. At the time of your visit, your vehicle had over 152,000 miles, and the radiator ultimately failed due to a split along the plastic side tank seam. Additionally, there was visible prior collision damage in the same area where the radiator rupture occurred. These factors are consistent with age-related wear and physical stress, which can lead to this type of failure. There is no correlation between a battery replacement service and a radiator failure on the opposite side of the vehicle. The cooling system is not impacted during a battery replacement, and no related components were disturbed during your visit. While we certainly understand your perspective, there was no indication that coolant level at the time of service contributed to the failure. As a gesture of goodwill, we assisted with the repair costs. We value your business and strive to be transparent and fair in all situations.

Apr 14, 2026 -

rfdotco responded

Thank you for the response, but this still doesn’t address the core issue. First, I want to correct an important detail — my vehicle has approximately 112,000 miles, not 152,000 as stated. If something as basic as mileage is incorrect, it raises concerns about the accuracy of the rest of your assessment. More importantly, you already acknowledged that the technician did not complete the inspection or top off fluids. That alone is the issue. This vehicle came in for a no-start condition and left your dealership overheating on the very first drive home. That is not related to mileage, prior damage, or speculation. That is the result of the vehicle being returned without proper checks completed. Whether the radiator was older or not is irrelevant. An engine that overheats immediately after service was not returned in a safe or properly serviced condition. Overheating is exactly what leads to failures like the one you’re describing. So to simplify: The inspection was not completed. Fluids were not verified. The vehicle overheated immediately after leaving your facility. Everything that followed stems from that. Calling it “age and mileage” after admitting the service was not properly performed is not transparency — it’s avoidance of responsibility.

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