Stearns Ford Inc.

Great Dealer I had a model in mind to purchase and made an appointment for a test drive with Stearns Ford. Gerrard Michael was personable, perceptive and very well I had a model in mind to purchase and made an appointment for a test drive with Stearns Ford. Gerrard Michael was personable, perceptive and very well informed. He is a great asset to the Sales team. The car buying experience was very good; all the personnel who assisted were easy to work with and welcoming. I was satisfied with the price, terms, and follow up calls made by Stearns Ford to confirm there were no issues. I highly recommend Stearns Ford, Burlington. More

Great experience! I came from Roanoke Va after speaking with Delaine in the phone who was so helpful and when I got there Clarence had me in and out with a great deal! I came from Roanoke Va after speaking with Delaine in the phone who was so helpful and when I got there Clarence had me in and out with a great deal! More

Awesome, easy experience Buying our SUV from Stearns was a fast, easy and very pleasant experience! Clarence Mebane took EXCELLENT care of us! We would highly recommend Stear Buying our SUV from Stearns was a fast, easy and very pleasant experience! Clarence Mebane took EXCELLENT care of us! We would highly recommend Stearns Ford! More

Stearn's Ford Inc. Great Dealership - Kirt Michael was very friendly, easy to talk to, & easy to work with. Each employee I worked with was very nice and helpful. Sorry, Great Dealership - Kirt Michael was very friendly, easy to talk to, & easy to work with. Each employee I worked with was very nice and helpful. Sorry, don't remember everyone's names. More

I'm glad I went to Stearns!! We saw a listing on AutoTrader for a used, well-maintained, low-mileage 2008 Mazda3 Hatchback which linked to the Stearns Ford used inventory. No pic We saw a listing on AutoTrader for a used, well-maintained, low-mileage 2008 Mazda3 Hatchback which linked to the Stearns Ford used inventory. No picture was provided-we called and were instantly referred to the salesman, Jeff Gray. He personally texted us pictures of the car's interior & exterior while it was being checked/prepped/detailed in their shop! The detailed carfax was available on the website. He answered all of our questions via phone/text in a patient, helpful, professional, low-key manner before we drove over from Carrboro. Jeff's warm, friendly, considerate approach continued through test drive and very fairly-priced purchase. Stearns also includes a limited warranty on their used vehicles, and complimentary oil changes for the next 4 years-very generous. He's even sending us the new license plate to save us another trip. Overall, a very positive experience. - Phyllis & Dave, Carrboro More

Past Service and Purchase/Trade-in Experience TOP GRADE ! Stearns Ford had services by Fleet vehicle for 28 years. Two years ago (2015), I purchased my first Ford Fusion Titanium with the help of their salesm Stearns Ford had services by Fleet vehicle for 28 years. Two years ago (2015), I purchased my first Ford Fusion Titanium with the help of their salesman, Jeff Gray and because the service and professionalism had been and remains outstanding. In 2017, I decided to trade in my 2015 and upgrade to the 2017, with the outstanding help of their no pressure salesman John Fender. Knowing I wanted the same vehicle with most of the same appointments, the dealer was able to find what I wanted (including color) which was a challenge being at the end of the sales year (and not wanting a 2018). All of Stearns staff involved were courteous and made it clear that they did not want to just sale me a vehicle, but one that I wanted…if waiting was required, not a problem with no double talk to convince me otherwise. More

Stearn,s Ford on Alamance Road in Burlington is EXCELLENT! Stearn's Ford has always been one of the best Dealerships around and they seem to keep getting better every year. The guys in the service area are ext Stearn's Ford has always been one of the best Dealerships around and they seem to keep getting better every year. The guys in the service area are extremely nice to me and other customers I see when I have been there. The Service Techs, Mechanics, Parts Dept and the Cashiers all seem to care about what they are doing and about the their customers. I love my 2003 Ford Explorer and will continue to have it serviced there. I recommended to a friend that he check them out and has been extremely happy with his purchase. Unfortunately I purched my Ford Explorer (which I love) at a Dealership in Graham NC located right off I-85. Paid cash five years ago for my 2003 Explorer and the entire experience afterwords was torrible (worse than Horrible: TORRIBLE!!). Graham Dealership sold me an SUV where the top back brake light was painted over, and placed a new inspection sticker on it. I was rather up set when it did not pass the inspection the following year. I have had my repairs done at Stear's Ford a little at a time and have been completely satisfied. Finally after driving for five years without my passenger door being unable to lock, it locks perfect. I hope to make my next SUV purchase at Stearn's where I feel I will receive propper apperciation. More

Responsive, considerate approach to selling me a new vehicle I did extensive online research on the 2017 Ford Edge. Then I went to TrueCar and asked for the dealer who would give me the best price. Gerrard Micha I did extensive online research on the 2017 Ford Edge. Then I went to TrueCar and asked for the dealer who would give me the best price. Gerrard Michaels and the team at Stearns Ford located the vehicle I wanted and worked with me to arrive at a mutually acceptable price. More

No Hassle Purchase This is my second purchase from Stearns Ford. Each time I was served by Clarence Mebane. He never put any pressure on me and was always up front with This is my second purchase from Stearns Ford. Each time I was served by Clarence Mebane. He never put any pressure on me and was always up front with me. He does his best to give you the best deal available. He'll do his best to work within your budget and give you a quality vehicle. I would recomm end seeing Clarence on your next Ford purchase. More

Service? Does anyone care? I tried on 2 occasions to make an appointment for a factory recall. The first time I called they would not talk to me with out the vin #. This was t I tried on 2 occasions to make an appointment for a factory recall. The first time I called they would not talk to me with out the vin #. This was the air bag recall. I'm sure they've see plenty of those. The next time I called I had the Vin # and the rep said he would have to check part availability and get back with me. That been over 3 weeks now with no response. I called to speak with one of the owners and was not able to leave a message as I was told they don't check voicemail. So I asked for an email address. BTW I also tried their sister company County Ford. A different but same result, could not get an appt. I did send an email to an owner. 2 weeks now and no response. Guess they don't care. More