Stateline Fiat Maserati Alfa Romeo

Bought a package that included a number of oil changes when I bought the car. First time I tried to schedule an oil change (the day the oil change service needed soon light came on) I was told the first when I bought the car. First time I tried to schedule an oil change (the day the oil change service needed soon light came on) I was told the first appt available was a month out and I had no other options. I took the appt, but two weeks later i called and told them I was getting ready to go over on miles and I either needed to get this done sooner or I needed a refund on the oil change purchases so I could take it somewhere else. They did work with me to fit it in if I could leave it for the day, but when I went to pick up the car I found a grocery receipt in the passengers seat and enough miles to know someone had taken my car on their personal errands. More

Service Department did not honor pre-paid oil change Service Dept didn't honor prepaid oil changes due to the fact they are under new mgmt. Returned car with vastly incorrect PSI on tires, making the ca Service Dept didn't honor prepaid oil changes due to the fact they are under new mgmt. Returned car with vastly incorrect PSI on tires, making the car UNSAFE to drive. Low PSI left a mark in the driveway! Do not trust this dealership! More

Great customer service by Sylvia Hudson Sylvia was very accommodating & knowledgeable about what I was looking for. I enjoyed the test drive. The car was awesome. Loved everything about it. Sylvia was very accommodating & knowledgeable about what I was looking for. I enjoyed the test drive. The car was awesome. Loved everything about it. Awesome! More

I bought a fiat spider 124 not good customer service Really bad customer service! New sales person didn’t know the knowledge of the car. No call back! Love the cat. They just rush you in and out! Really bad customer service! New sales person didn’t know the knowledge of the car. No call back! Love the cat. They just rush you in and out! More

Not thankful for my business I recently bought a Fiat 500 turbo. The salesperson was juggling 3 different customers and I had to wait. She was continuously outside smoking cigaret I recently bought a Fiat 500 turbo. The salesperson was juggling 3 different customers and I had to wait. She was continuously outside smoking cigarettes throughout the 4- hour-long transaction. She berated the dealership where I had bought my previous car. She NEVER thanked me for my business or congratulated me. Only one key was provided. More

2012 Used Mini Cooper priced well, but large back-end charge Hats off to Sylvia Hudson for her persistence on our behalf. Had price agreement but walked away over unacceptable dealer mandatory back-end charges. Hats off to Sylvia Hudson for her persistence on our behalf. Had price agreement but walked away over unacceptable dealer mandatory back-end charges. She went up the line to the GM. It took 3 days, but eventual willingness of management and Sylvia working together enabled us to achieve a satisfactory resolution .Thanks to the GM and Sylvia both. More

Lots of problems, lots of help I purchased a VERY early production 2012 FIAT 500 Sport. It was so early this studio wasn't finished yet. However, once up and running I had them do m I purchased a VERY early production 2012 FIAT 500 Sport. It was so early this studio wasn't finished yet. However, once up and running I had them do my service. I always received excellent service. I've used them through two different service management setups. I had a fair number of issues, however BOTH sets of service managers worked hard to help get factory issues resolved. Even when the warranty was done, they worked to get known issues covered. THAT is above and beyond service! More

Customer Service Statelines Fiat was able to satisfy all my needs. My Fiat had an issue that was covered under the manufacture warranty. Stateline was fast and efficie Statelines Fiat was able to satisfy all my needs. My Fiat had an issue that was covered under the manufacture warranty. Stateline was fast and efficient in getting my Fiat back on the road. Thanks Stateline. More

Poor post-buying experience Terrible service!! Love my vehicle but their support teams messed up my financing paperwork, licensing, and registration. Called and left a message a Terrible service!! Love my vehicle but their support teams messed up my financing paperwork, licensing, and registration. Called and left a message and received NO return phone call. Called again and was given the financing 800 number to fix it myself. Fiats are great but I would highly recommend purchasing from another dealership. More

Outstanding customer service from FIAT service manager. I recently had warranty work done at Stateline for a FIAT 500L Easy that I purchased there in April/2014. I have to say that I was more than impresse I recently had warranty work done at Stateline for a FIAT 500L Easy that I purchased there in April/2014. I have to say that I was more than impressed with the level of customer service that I received from Tracey, the Service Manager. Though, to be honest, I wasn't at all happy with my new car needing to be in for warranty work with less than 5,000 miles. Clearly it isn't the dealership's fault, but they took ownership of making certain that I remain a satisfied FIAT customer. Tracey made certain to stay in contact with me and give me periodic updates on the status of the repair. I think that it is fair to say that I received better customer service from Stateline FIAT, namely Tracey, than I did from FIAT / Chrysler. The five stars that I've given the service department are merited and deserved. I really cannot comment on price, however, as all the work was done under warranty. More