Stateline Chrysler Jeep Dodge Ram

My husband and I took a Saturday afternoon to go out and look at cars. We selected this dealership first because of the ad we had seen in the Charlotte Observer. Also we had owned 2 Chryslers in the past look at cars. We selected this dealership first because of the ad we had seen in the Charlotte Observer. Also we had owned 2 Chryslers in the past and had had excellent service. My Parker greeted us when we drove on the lot, very professional and was very interested in showing us several vehicles even though it was extremely hot. We liked working with him, first because he knew a lot about the cars and 2nd he was not a pushy sales person, took ample time to answer our questions and was deligently in getting the price we were willing to pay. We purchased a 300 Hemi-C and were pleased with the overall price and customer service from Mr. Parker and the other staff members. This was a nice experience and we will certainly recommend this dealership to our friends. More

Chastity and the entire staff were very helpful and pleasant. She was very easy to work with and pleasant the entire time. She worked very hard to get us the deal that we wanted and everyone could li pleasant. She was very easy to work with and pleasant the entire time. She worked very hard to get us the deal that we wanted and everyone could live with (so to speak). Your entire staff at Stateline were pleasant. And we both go the trucks that we wanted. Thanks to you and your staff. More

I was shopping on the internet for a special edition Challenger SRT8, which I could not find in my home town of Ft. Lauderdale, FL. I found one at this dealership and begun sending emails back and forth Challenger SRT8, which I could not find in my home town of Ft. Lauderdale, FL. I found one at this dealership and begun sending emails back and forth on pricing, options, financing and incentives. Phillip Lemp was very quick and thorough in answering ALL of my questions and concerns. After dealing with several other dealerships on this specific car, Stateline was heads and shoulders above the rest. So much so, that I flew into Charlotte airport and was picked up by a salesman and driven to the dealership to pick up my new Challenger SRT8. The entire staff welcomed me and thanked me for coming up from Florida to purchase this car at Stateline Dodge. Filling out the paper work was completed in less than one hour and I was handed the keys to my new special edition 2010 Challenger SRT8 which was detailed and had a full tank of gas. After two fill ups and 10 hours of driving, I was back home in South Florida. I have told this story to all of my friends, family and co-workers with much enthusiasm and I want to thank Phillip Lemp, Jason Harrill and the entire staff at Stateline Chrysler Jeep Dodge. Your dealership will always be recommended and high on my list! Lt. Robert Barea City of Miami Fire Department More

The price and service was excellent. Overall, it was a great experience until it rained the day after I drove the Patriot home and the sunroof leaked onto the stereo. Luckily there was no real damage don great experience until it rained the day after I drove the Patriot home and the sunroof leaked onto the stereo. Luckily there was no real damage done and fixing the leak was covered by the warrenty. I still felt like I was hoodwinked a little, though. More

From start to signature this was a fantastic experience. I needed to purchase another vehicle after losing my previous auto in a collision (total loss). I asked the Enterprise salesrep to recommend a dealer I needed to purchase another vehicle after losing my previous auto in a collision (total loss). I asked the Enterprise salesrep to recommend a dealership and was give the number to Stateline located across the street from their office. After speaking with the regional sales mgr (Philip) I made my way to the dealership in Ft. Mill,SC from Columbia,SC over 80 miles. I met Larry from the direct sales team and began a smooth process of test driving vehicles while finance arrangements were completed. Upon selecting the vehicle of my choice I met with Ray in the finance division. Making an immediate connection with this serious yet very friendly fellow, Ray went to work on obtaining acceptable finance terms and creating an exceptional sales package; the same montly payment originally agreed to, Ray was able to provide several warranty options I desired and shortened the monthly term payments by 12 months. This was a first class operation from start to finish and I am proud of the team work exhibited by all the staff involved from reception, valet detail shop, sales, and finance. I commend you all. Thank you sincerely, Tommie A. Banks More

I was forced to go to this dealership after mine had closed (Metrolina). I brought my 2006 Charger in for an oil change and wanted them to look at a piece of molding around my windshield. When I pulle closed (Metrolina). I brought my 2006 Charger in for an oil change and wanted them to look at a piece of molding around my windshield. When I pulled into the service bay, I had to stand there for a while and look like I needed help before someone even approached me. Once they did, they really made it seem like I was in their way. We got the oil change set up and I asked if they could take a quick look at the molding and see if I was going to need to replace it. I was then told that was a service job and they would need to do that separately. I can respect that, but I didn't want it fixed, just wanted someone to take a quick look at it. I offered that as a solution and the service mgr repeated the exact same thing he just told me, another sign that I was obviously not a priority. Having worked in Customer Service for 25 years, this is not the way I treat my clients and certainly don't expect to be treated that way as well. Not only that, but I decided to view the cars on the lot while I was waiting. Now I wasn't planning on buying, but I always like to look. I wandered around the showroom then the lot for at least 10 minutes and was never approached by a salesperson! That never happens, they usually swarm on you, but they weren't busy, that's for sure and no one even acknowledged I was there.....weird. Because of that experience I have decided to take my business to another dodge dealer about 25 miles further away. I even bought a new car spur of the moment from the new dodge dealer, that's too bade for Stateline and myself. They lost a sale and I'm going to another dealer way out of my way. More

I bought a used car last week. I thought the dealership was okay and i definitely wasn't crazy about the sales manager. The salesman is what ultimately helped me make the decision to buy the car. He seemed was okay and i definitely wasn't crazy about the sales manager. The salesman is what ultimately helped me make the decision to buy the car. He seemed friendly not fake and was more real than any other salesmen I've seen in the past. He was referred through a friend who told me he could get me some money off a car for coming and doing business with him...and he did.Overall I'd say find a dealer you like, not a dealership. More

The salesman and sales manager lied to my face on several things - including interest rate availability. They also told me they couldn't - and wouldn't - sell my trade, which put a strain on negotiating the things - including interest rate availability. They also told me they couldn't - and wouldn't - sell my trade, which put a strain on negotiating the trade value (my car's out front a week later, with a nice big window sticker). These guys are friendly, but what sleezy car salesman isn't? Stay away, I'd rather puch the sales manager than talk to him again. Unfortunately I'm an impulse-buyer and did more work after the sale than before the sale. Stay away, you'll be better for it. More