Stateline Chrysler Jeep Dodge Ram

My overall experience with this dealership was very positive, except for one VERY big glaring problem. They were very friendly and knowledgeable about the cars, but the employee that I initially discu positive, except for one VERY big glaring problem. They were very friendly and knowledgeable about the cars, but the employee that I initially discussed and negotiated the price with, was deceptive about what the actual cost of the vehicle would be. I did all the initial discussions over the phone, and discussed and negotiated at length the price of the vehicle. When I physically went to the dealership, which was a two hour drive for me, to sign paperwork and pay, the price they presented me was $1100 dollars more than the price we agreed on due to various "dealership fees" that were never mentioned before. We had previously spent a lot of time talking about the breakdown of the price, (the base price, plus X amount extra for this and Y amount extra for that) highlighting the couple of discounts or rebates I would get for various reasons, but never mentioning at all a $599 closing fee and a $499 millennium package fee. I would consider $1100 very significant when the price of the vehicle was around $24,000. The entire presentation came off very deceptive when I got there and was handed a price agreement piece of paper that contained everything we had discussed, with the addition of $1100 in additional dealership fees. More

Have had some issues with my new Jeep early on but the staff, Kelly and J in particular seem genuine in their efforts to make things right. We will see what comes of my experience....stay tuned... staff, Kelly and J in particular seem genuine in their efforts to make things right. We will see what comes of my experience....stay tuned... More

My salesman, Emilio Conciatori, was not pushy or impatient. He was extremely pleasant and knowledgable and helpful. He probably becomes good friends with all of his customers because of his great pe impatient. He was extremely pleasant and knowledgable and helpful. He probably becomes good friends with all of his customers because of his great personality. The business manager, Joe Watts, was very nice during my visit. He did his job in a zip, and explained other options very well. I will not hesitate in recommending this Fiat Studio! David Cates More

I purchased this new jeep without seeing it in person, as I have never been to Sateline Jeep. Kelvin Maple was the salesman. Throughout the process, he was professional and understanding of my questions and I have never been to Sateline Jeep. Kelvin Maple was the salesman. Throughout the process, he was professional and understanding of my questions and concerns. He personlly provided 14 different pictues of the jeep and worked to highlight the differences between this jeep and the others I was considering. More

I went in for an oil change on my 2008 Caliber and left with an 2011 Caliber. Travis was helpful and polite as well as the other 2 gentlemen that I spoke with. I have had a great experience buying from S with an 2011 Caliber. Travis was helpful and polite as well as the other 2 gentlemen that I spoke with. I have had a great experience buying from Stateline. Keep up the good work. Thanks, GLyons More

Lucy was very helpful and got the job done. She understood that I knew what I was looking for and once decided helped me make it happen. Thanks Lucy! understood that I knew what I was looking for and once decided helped me make it happen. Thanks Lucy! More

Nathan has been a fantstic person to work with. He is very professional and knowledgeable. I would not hesitate to refer him to any of my friends and family. He truely brought my trust in car salesmen. N very professional and knowledgeable. I would not hesitate to refer him to any of my friends and family. He truely brought my trust in car salesmen. Nathan is a great asset to Stateline and I hope Stateline does everything in their power to keep him for years to come. More

Initially I was looking for a used car that fit my budget. After totaling my car in an accident, time was of the essence. I went to a few other dealerships prior to Stateline Chrysler. I had inquired budget. After totaling my car in an accident, time was of the essence. I went to a few other dealerships prior to Stateline Chrysler. I had inquired about new mid-sized SUV's at the other dealerships and they were all out of my price range. So I tried Stateline Chrysler and found a used car, which I test drove and was perfect. However, there were no new cars made for the Pacifica, so I decided to test drive the Journey. I was pleased with the performance. The price brand new was much more affordable as well. Jacques did work with me with used vehicles that were in my price range. He was not at all pushy nor did he attempt to show me vehicles which were not in my price range. He respected that I was on a budget. I finally told him that I want to go with a new car and that I wanted to test drive the Journey. I left the dealership happy that not only did I find a car that suited my needs, but one that was in my price range. Since Jacques was out of the office at the time I decided to buy the car, Corey was there to finish the sale. Overall, both of them, including the dealership deserve two thumbs up. More

This was my first new car purchase. I found a Jeep online with the Stateline website and decided to set up a test drive. When I arrived and checked out the Jeep, it appeared to have a lot of hail dam online with the Stateline website and decided to set up a test drive. When I arrived and checked out the Jeep, it appeared to have a lot of hail damage from a storm a while back. I was disappointed when I seen that and might not have went to see it had I known. I test drove a couple different Jeeps. Negotiations began and I decided that I just did not want to purchase a Jeep knowing of the hail damage (even if the hail damage had been repaired). Mr. Morris said he would do some checking around, and within 24 hours found me another Jeep that was exactly what I wanted. The process of getting that Jeep was a little bumpy and took some time, but ultimately was worth the wait. Even things did not go as planned, Mr. Morris tried to make every effort to make me happy throughout the location and eventual purchase of my new Jeep Wrangler. He made several attempts to make things more amenable to my circumstances as I had to drive from Albemarle, NC to Fort Mill, SC on more than one occasion to make the purchase. On the day I thought I would be making the purchase, I had a friend of mine drive me to work so I would not have three cars in Fort Mill in the event I was able to take a Jeep home. Because of circumstances beyond my and Mr. Morris' control, the Jeep I had wanted had not been delivered that day and I was left 40 miles away from home with no transportation. Mr. Morris persistently offered to drop by my employment with a vehicle for me to drive home and back again. Normal people would have took the offer and drove it home. I felt uneasy driving a car home that was not mine, but did appreciate the offer and the kindness Mr. Morris extended in trying to make things easier for me. A couple of days after the purchase, Mr. Morris had a balloon and chocolates delivered to me at my employment congratulating me on my first new car purchase and has followed up with me several times since to make sure things were going well. I will, and have, recommended Mr. Morris and Stateline to friends and family. More

We are thrilled with our new, used car! Brett and Billy Ray were patient and helpful throughout the process. The work in the service area took about an hour longer than expected, but that was the only neg Ray were patient and helpful throughout the process. The work in the service area took about an hour longer than expected, but that was the only negative thing I have to say about our experience. Every person at the dealership who we came into contact with were friendly and welcoming. I will definitely come back to purchase my next car and take a look around! Thanks for all your help and service! More