Stateline CJDR

Best buying experience ever! Went in last Saturday just to browse around, without any intentions of purchasing a vehicle. I usually hate the car buying experience, but Tom Medeiro Went in last Saturday just to browse around, without any intentions of purchasing a vehicle. I usually hate the car buying experience, but Tom Medeiros (sales) and Mike Richards (General Sales Manager) made it an exceptional and pleasant experience. I thought I would end up driving up and down from dealer to dealer, negotiating, boy was I wrong! not only did Tom and Mike went out of their way to earn my business, they made everything simple and enjoyable and made sure I didn't waste my time with the competition. Not planed, but I ended up purchasing my dream car... with even more extras that what I expected to get thanks to them! I love my Wrangler Sahara! not only did they earned my business, they also earned my respect. Without a question, next time I decide to purchase a vehicle, I'm going back to see Tom and Mike! More

Outstanding sales service with Walix MY daughter leased a 2018 wrangler her dream car we worked with Walix he has outstanding customer service work really hard to make sure she was h MY daughter leased a 2018 wrangler her dream car we worked with Walix he has outstanding customer service work really hard to make sure she was happy and made it a easier process to get her what she was looking for As she waited for him to find the perfect one he kept in contact daily to keep us updated he made the whole process painless .He also delivered the car to her and also reached out a few day s later to make sure she was happy . I am a loan underwriter for 30 years and have worked with many salesman over the years he is far most the best I have come across Thanks so much Walix for the outstanding customer service and making my daughter so happy it goes along way !!!!!!! More

Walix !!! Walix is a great Salesman , Exceptionally service from start to finish , he is the only reason I purchased my truck ... he wants to make sure your hap Walix is a great Salesman , Exceptionally service from start to finish , he is the only reason I purchased my truck ... he wants to make sure your happy with your new Vehicle period .. go to Stateline and ask for WALIX !! More

Inexperienced service department Been in for the same problem multiple times and no results, they never even recommended a tune up from new to over 150k miles! (Should of had 5 by now Been in for the same problem multiple times and no results, they never even recommended a tune up from new to over 150k miles! (Should of had 5 by now) don't waste your time and money they are useless! Who knows what damage results from their incompetence. They can't even put an engine shroud on properly even after pointing it out! The worst experience ever dealing with a service department and now they lose another long time customer who was and has been willing to work with them to correct this issue, they don't even offer any ideas. Totally unacceptable! More

Stress free Usually buying a car is nerve racking but my overall experience was the exact opposite and that rarely happens I was blessed for sure Thank you Usually buying a car is nerve racking but my overall experience was the exact opposite and that rarely happens I was blessed for sure Thank you More

Service department I went in to get an inspection sticker. We talked with Mark about the inspection sticker issue. As of yesterday the machine was giving out February st I went in to get an inspection sticker. We talked with Mark about the inspection sticker issue. As of yesterday the machine was giving out February stickers in March which was a statewide problem. I asked if it was fixed yet and he told me he did not do an inspection today, so he did not know if it was fixed. I sat in the waiting room for one hour. I heard someone tell Mark that the door won’t open at the suburu dept. He then came out and told me, he cannot do the inspection sticker due to the machine still giving out February stickers. I told him, that according to the ma inspection website, I can have it fixed, so I do not mind having the February sticker. He then told me, the garage door is broke so he can’t do it. I said, thank you for making me wait an hour to let me know you can’t do it. He gave me my keys and I left. I went to Norwest Auto down the street. He took the car right in, did the inspection and put a March sticker on the car! Needless to say, my time was wasted, I was lied to and their service is awful. When I went in I asked about scheduling an oil change for another date and about car detailing. Neither of them were scheduled or talked about again. I also said that since my last oil change there, my car shakes when I am on the highway switching lanes. He told me he didn’t have time to deal with that today. I’ll avoid going there for services on my 2018 Jeep Wrangler from now on. More

Great experience! Tom was excellent to work with!! It was a pleasant experience overall. I will definitely come back to purchase my next vehicle at this dealership! Tom was excellent to work with!! It was a pleasant experience overall. I will definitely come back to purchase my next vehicle at this dealership! More

worse service aviod Do yourself a favor and avoid at all cost especially if you have to deal with Mark . Took my 2017 Grand Cherokee here for repairs and worst experience Do yourself a favor and avoid at all cost especially if you have to deal with Mark . Took my 2017 Grand Cherokee here for repairs and worst experience ever. The only good part of this service department is Shawn in service and Jeff a technician and this by no means reflects their customer service at all, they are top notch. After having the GC looked at and identifying the issues caused in a accident I let Mark know i will be contacting my insurance company to discuss coverage, let him know the same day an adjuster will be coming out to look at the damage. Mark authorized the repairs on the vehicle before the adjuster had come out and threw away the parts because "he couldn't keep it on the lift" even knowing the adjuster was coming to look at it and not to do any work on the vehicle until then, which ended up with me stuck with the bill. The work preformed didn't even repair the vehicles main issue because the tech "couldn't here the noise. However after taking a drive with another tech who immediately said " I cant see how no one heard that" it was identified to need an additional $2400 in repairs. and after $1300 for the unauthorized work I was told "its process of elimination" by Don the service manager. Since when do you through parts at the wall and see if it repairs the problem? Isn't that why there is a $125 diagnostic fee? To further the wonderful experience they some how managed to damage the front windshield and tried to tell me it was just the window tint that was done on the outside, then after showing there was no int on the out side, they tried to tell me its the clear film on the outside.... Hu!!!!!!! After they finally agreed to replace the window, there have been 3 separate appointments confirmed with Mark the window is still not replaced and they refuse to reimburse me for the replacement tint on the window So long story short, unless you want to be scammed out of money, have your vehicle damaged by the dealership, deal with incompetent people like Mark, have a sales Managers lie to you avoid this place. Its a shame that people operate like this. More

Walix & The Cherokee: A Jeep Saga Walix helped us sort through a plethora of cars. First we tried the Compass-not a good fit. He & his manager went on a hunt for hours trying to find m Walix helped us sort through a plethora of cars. First we tried the Compass-not a good fit. He & his manager went on a hunt for hours trying to find me a car that would fit my picky needs. A car came up that fit our needs but once Walix picked it up he noticed something was wrong with it and told us he wouldn’t sell us a lemon and the car never came into his lot. The hunt continued & tonight I drove home in a new to my Cherokee and I couldn’t be happier! More