Stateline CJDR

Thanks Everyone tried to put me at ease.everything was explained in easy fashion.work was done in a timely fashion.mechanic explained why and what he had to Everyone tried to put me at ease.everything was explained in easy fashion.work was done in a timely fashion.mechanic explained why and what he had to do to me in a easy manner.thanks More

Vehicle. Leas My experience leasing a Jeep with Stateline was very smooth and easy ! The staff was courteous and knowledgeable. I feel comfortable with the deal t My experience leasing a Jeep with Stateline was very smooth and easy ! The staff was courteous and knowledgeable. I feel comfortable with the deal that we made and look forward driving my new Jeep!! More

Good. nice team. efficient. They are a really good service crew, efficient and nice. Kept you updated. Explained procedures . It is a professional atmosphere. i Would definitel They are a really good service crew, efficient and nice. Kept you updated. Explained procedures . It is a professional atmosphere. i Would definitely recommend to friends and family. More

So far, so good! I wandered in on a busy Saturday and Walix and the team took the time to help me find just what I wanted at a fair price. Despite some system issues I wandered in on a busy Saturday and Walix and the team took the time to help me find just what I wanted at a fair price. Despite some system issues and potential delays, everyone worked hard to deliver on time, which I greatly appreciated-it’s important that solid service continues after the ink dries, and they delivered. Looking forward to being a long time member of the Jeep family. Thanks, all! More

A smooth transaction without bloodshed Louis was very capable handling our transaction. We were pleased with the way everything went and would not hesitate to recommend him and the dealersh Louis was very capable handling our transaction. We were pleased with the way everything went and would not hesitate to recommend him and the dealership. More

Great sales team The Guys jumped through hoops to find my jeep Rubicon jl for me. Although my monthly payment was higher than I originally wanted they came the closes The Guys jumped through hoops to find my jeep Rubicon jl for me. Although my monthly payment was higher than I originally wanted they came the closest than any of the 5 dealerships I went to.. More

Personable sales staff My salesperson, Walix, did a great job from beginning to end. Greeted me with a smile, gave me straight forward information. When he wasn't sure of My salesperson, Walix, did a great job from beginning to end. Greeted me with a smile, gave me straight forward information. When he wasn't sure of an answer, he involved experts above him. Just a nice guy who is trying to satisfy his prospects needs and wants. The sales managers were open to listening to my options and making the deal a win win. Sherman in Finance made the close fun and worked for my benefit to get the best finance rate. More

Recall Little behind on schedule short 2 mechanics longer then expected but good overall. appt 2 hours after reception scheduled for. Got done in timely man Little behind on schedule short 2 mechanics longer then expected but good overall. appt 2 hours after reception scheduled for. Got done in timely manner but delayed from appt scheduled More

Service As usual I was met with professionalism, courtesy and timely service. This department is most helpful whither on the phone or in person, I never feel As usual I was met with professionalism, courtesy and timely service. This department is most helpful whither on the phone or in person, I never feel as if I am being taken advantage of because of my gender as I have in other dealerships. Great place to come to. More

Delivery of 2018 Grand Cherokee Highlander I did my homework on vehicle for 2-weeks and ended up at StateLine because they had the exact vehicle and color I was looking for. Upon arrival on Th I did my homework on vehicle for 2-weeks and ended up at StateLine because they had the exact vehicle and color I was looking for. Upon arrival on Thursday morning August 16th it was brought to my attention that vehicle was being used by a manager as a demo. No big deal, vehicle had 1523 miles on it. I sit down and make the deal, put down $300.00 and went back that evening to complete sale (paperwork). I was told in full confidence that the vehicle would be reconditioned as if it had 0 miles on it. I told them I was not in a rush to pick up the vehicle cuz there was a few things that needed to be done besides the reconditioning. 6-days later on Wednesday August 22nd I’m told I have an appointment to take delivery of the vehicle at 6:00 pm. When I arrived vehicle was not ready and told it was still being detailed. 45- minutes later vehicle was pulled up. My wife and I inspect the interior of vehicle and find 2- empty packs of cigarette’s in center console which I brought to sales manager, ( I was told that no one smoked in the vehicle) there was white dust in the leather crevices of seats which we determined the following day to be cigarette ashes and a sticky substance on passenger seat in a few spots which I was able to remove with my finger nail. No floor mats which was one of the things I stressed I wanted before I took delivery. At 7:00 pm floor mats are found and installed and 2nd key had to be located and handed to us as well. No one took time to deliver the vehicle professionally. We were not shown how to operate any of the vehicles features what so ever before we left. The next day my wife uses the vehicle’s cabin Ac System and it reeks of cigarette smoke. We are both none smokers and it’s a horrible smell in a $50,000.00 vehicle. Since then I have been in touch with 2- GM’s (Al Viera and Damon Massey) and expressed my dissatisfaction and unpleasant experience with the service I was given. They are picking the vehicle up at my house on Friday August 24th to do a full recondition once again. My wife expressed that she wants the cabin air filters changed as well. Hopefully this rectify’s the smell in the vehicle. If everything is taken care of correctly I’ll be sure to adjust my rating.. More