Stateline CJDR
Somerset, MA
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Professional atmosphere and personal attention! Friendly advisors and Service Manager made my visit a pleasure. Diagnosed and repaired in no time. Pricing very fair. Nice to go to a dealer and feel Friendly advisors and Service Manager made my visit a pleasure. Diagnosed and repaired in no time. Pricing very fair. Nice to go to a dealer and feel they were very trustworthy. I’ll be back to take care of my Grand Cherokee. More
Thank you, Ben! I highly recommend Stateline CJDR! As soon as we arrived, we were greeted by Ben Ortiz. He showed me the Jeeps I was interested in and we went for a t I highly recommend Stateline CJDR! As soon as we arrived, we were greeted by Ben Ortiz. He showed me the Jeeps I was interested in and we went for a test drive. Ben is very professional and extremely knowledgeable. I have never leased before so I was nervous about it. Ben broke down all the information for me and explained in detail the conditions for the lease. I felt extremely comfortable and didn’t want to go elsewhere because I knew Ben was being honest with us. He made sure I had everything I needed before I made my decision. He wasn’t pushy at all and he really cares about his customers. He even made sure I had a full tank of gas to get home! If you want a comfortable car shopping experience, go to Stateline and ask for Ben Ortiz. You won’t regret it! More
Excellent I scheduled an appointment for an oil change that I needed to wait for. That information was not communicated to the gentleman at the service desk. S I scheduled an appointment for an oil change that I needed to wait for. That information was not communicated to the gentleman at the service desk. So he went out of his way to keep a promise made to me so that I could keep an obligation I had after the service. Exemplary is all I can say. He kept a promise someone else made. More
Not good I went in for an oil change and check why my horn was not working. Waited 1.5 hrs for just an oil change. CAN YOU DO AN EXPRESS OIL CHANGE? Then they I went in for an oil change and check why my horn was not working. Waited 1.5 hrs for just an oil change. CAN YOU DO AN EXPRESS OIL CHANGE? Then they forgot to check horn. Waited another hour for that repair. Told that it was a wiring issue and they went into the wire harness to fix it. Drove off lot and directionals didn't work. Returned, they were now working. Stopped working again as I drive off. Made appointment to fix. Told it was the RIPM. Odd coincidence, I'm not buying it. $1362.76 UGH! THIS IS A DEFECTIVE PART THAT HAS A HISTORY AND THE CONSUMER GOT SCREWED. I paid my horrible bill and my jeep was dead. Battery died and Paul gave me a jump.Can I just say the Paul, who assisted me is your only saving grace. He was over the top courteous, professional, and awesone guy. Paul is the type of employee to be proud of. Which leads me to now say, I drove to Ohio and now my Jeep battery died 1/4 to its destination. COULD YOU FIND A MECHANIC as good as Paul? I drive in for an oil check and stuck with $1362 bill and now a new battery, hopefully it's just that. Needless to say I will never return to Stateline or purchase another Chrysler product. They should have paid for a defective part. It cost them hire than $1300.. it cost a customer and I'll spread the word More
Oil change Went in for an oil change and new rear wiper. Paul at the service desk took care of me. Was knowledgeable about the brakes when I had a concern about Went in for an oil change and new rear wiper. Paul at the service desk took care of me. Was knowledgeable about the brakes when I had a concern about them. Excellent service. More
Quick oil change Just needed an oil change, walked in asked and they gladly serviced right away. Fast service and will see them for the next time it's needed. Just needed an oil change, walked in asked and they gladly serviced right away. Fast service and will see them for the next time it's needed. More
Oil change and more Brought my vehicle in for a routine oil change (they always top of all the fluids too) and tire rotation. Found out in I was in desperate need of tire Brought my vehicle in for a routine oil change (they always top of all the fluids too) and tire rotation. Found out in I was in desperate need of tires (which of course needed a wheel alignment) and my engine and cabin filter needed to be replaced. The tires needed to be ordered and would be there the following day, so I set up an appointment to get that done. After mounting the tires on and the realignment the technician took the vehicle out for a test drive and he felt the wheels were not properly aligned. They realigned them and the 2nd test drive was good! As you can imagine, this all took time and Paul, the service rep, gave me 40% off my bill!! He also took the time to explain everything my vehicle needed as well as the cost for each item. More
Excellent personal Friendly and stayed in touch with customer while waiting for a part. Professional and courteous. Supportive and knowledgeable and respectful. It wa Friendly and stayed in touch with customer while waiting for a part. Professional and courteous. Supportive and knowledgeable and respectful. It was a pleasure having my Jeep serviced there. More
I had an excellent experience with the sales staff here. My salesman was Ben Ortiz. He was very helpful and knowledgeable about the Jeep. He was very friendly, and kind during the whole experience. I didn’t My salesman was Ben Ortiz. He was very helpful and knowledgeable about the Jeep. He was very friendly, and kind during the whole experience. I didn’t have to do much Ben took care of everything. I would recommend Stateline to anyone who is looking for a great deal and great service!! More
Great experience Wakix Dexaus was very helpful and provided great customer service. Went above & beyond to have our new car ready and inspected on the day we needed it Wakix Dexaus was very helpful and provided great customer service. Went above & beyond to have our new car ready and inspected on the day we needed it. More