Stateline CJDR

2019 Ram 1500 Best experience I ever had purchasing a vehicle. Plenty of options in a comfortable atmosphere. I will recommend to see Ben Ortiz at Stateline to anyo Best experience I ever had purchasing a vehicle. Plenty of options in a comfortable atmosphere. I will recommend to see Ben Ortiz at Stateline to anyone I know to buy here. I will be coming back soon to buy a car for my wife now. More

Sevice The device was great it took a little time but other than great job,the sevice person was helpful . thank you coffee was great to. The device was great it took a little time but other than great job,the sevice person was helpful . thank you coffee was great to. More

Hard working, Honest and upfront. My experience at the dealership was very favorable. The salesman went above and beyond to make sure I had the right vehicle, for the right price, with My experience at the dealership was very favorable. The salesman went above and beyond to make sure I had the right vehicle, for the right price, with the right payments. Thankful for a great deal and will recommend to others! More

Service comments The service dept. is great. They explain things very well in an easy to understand manner. One of the issues I have observed is the turnover in staff/ The service dept. is great. They explain things very well in an easy to understand manner. One of the issues I have observed is the turnover in staff/advisors at the front desk. This makes it difficult to build a rapport with your customers and establish trust for customer service satisfaction. I do have to say that Shawn (I didn’t get a last name) a new advisor at your Somerset jeep really exemplified the customer service standards one would seek to accomplish. Thank you. More

Sales Our experience with the sales woman Heather Pereira was awesome and the general manager Brian was incredible and very accommodating..... I wish I coul Our experience with the sales woman Heather Pereira was awesome and the general manager Brian was incredible and very accommodating..... I wish I could say the same for the rest of the management team, all in all my experience over there was awesome and I would most definitely recommend Heather and Brian to anyone interested in buying a car. More

Great experience Everyone from the time we walked in the door from our salesman Walix to the business manager who negotiated price to the signing of the paperwork was Everyone from the time we walked in the door from our salesman Walix to the business manager who negotiated price to the signing of the paperwork was wonderful. More

Service review Very courteous and friendly. Shaun called me and explained everything that needed to be done, explained what it would cost and when my car would be Very courteous and friendly. Shaun called me and explained everything that needed to be done, explained what it would cost and when my car would be ready. More

Not great Spent more than a few minutes queuing in the service center while two service reps were typing away on a computer. Finally once they finished typing I Spent more than a few minutes queuing in the service center while two service reps were typing away on a computer. Finally once they finished typing I was taken. Left my car all day for an oil change no one called to say it was done, I called the next day they said it was ready. At pickup they tried to charge me for a synthetic oil change eventhough my Jeep has NEVeR gotten synthetic oil. ( would have seen this if they reviewed my account been going to Somerset Jeep for 5 years). Although they didn’t charge the premium for synthetic oil I am still just dissspointed in the lack of attention to detail and forcing customers in the office to wait while typing away at the computer. Same thing happened when I went to pickup the car. Had to wait five minutes to talk to the rep just to pickup my car a day late!!! I hope they can turn this place around used to love going to Somerset Jeep, I don’t know about this new ownership group! More

Worked hard to make the deal I wanted!! When I arrived at Stateline I was very clear as to what my expectation was and everyone involved in the process worked hard to get me the deal I wante When I arrived at Stateline I was very clear as to what my expectation was and everyone involved in the process worked hard to get me the deal I wanted and was happy with!!! 5 Star experience!!!!! More

Jeep purchase Jake was great to work with. The experience was great. I had been to other Jeep dealerships and they could not deliver. Jake did in a day. I am still Jake was great to work with. The experience was great. I had been to other Jeep dealerships and they could not deliver. Jake did in a day. I am still a little confused with the end price and how the residual is so hi after the lease term is up. Nobody could really give me a good answer. The lease payment x 36 + residual should = buy price on vehicle. More