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State Line Nissan
Kansas City, MO
1,075 Reviews
Locally, Veteran-owned and operated, we at State Line Nissan focus on providing you not only the best car-buying experience but also the best ownership experience. We support the Kansas City community because we are your friends and neighbors, and when you buy from State Line Nissan you're part of our family as well. We know that to earn your business we must earn your trust, and our entire team, from sales to service, operates under the State Line Nissan slogan, "Where respect is the bottom line."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,075 reviews
November 22, 2018
Gas and sticker agreement 370z was delivered low on gas. I was expecting a full tank per our conversation. The dealership stickers were not removed prior to delivery per agreem 370z was delivered low on gas. I was expecting a full tank per our conversation. The dealership stickers were not removed prior to delivery per agreement. More
by MERLE_SHULTZ
Verified CustomerEmployees Worked With
Nelson Kawano, Jeremy Waple
November 22, 2018
Great dealership! Justin and Jason took great care of us! So great we actually purchased two vehicles! The service department was great as well! Mike and Stephanie Justin and Jason took great care of us! So great we actually purchased two vehicles! The service department was great as well! Mike and Stephanie More
by MIKE.HARRIS1
November 21, 2018
I all ways come here . I will only bring my car here . I will not let any one esle work on my car but this location . I will only bring my car here . I will not let any one esle work on my car but this location More
by MAMAMO81694
Employees Worked With
November 20, 2018
Two plus hours for an oil change. What rating would you give I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the b I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the best and 11:00 AM would work. I pulled up and saw three vehicles parked outside the garage door and I should have just turned around. I went inside and stood for five minutes waiting for someone to help get this process started and then went into a packed waiting room after waiting an hour a woman pulled a salesman aside and said she had been waiting since 10:00 AM and they had not even started on her car yet! Others also made the same comment how long they had been waiting and even said if they knew it would be this long they would have come in another time. All they asked was a courtesy call to tell them the service shop was behind. Finally after two hours a person came out to tell me that they had the oil changed and tires rotated but that they suggested that I have the battery terminals cleaned off as they saw corrosion. (This is the same thing they told me at the last oil change which I refused) I asked if they would just clean it up and they said it would be $35. The tire rotation was $25! So I asked if they could simply clean it as a good customer service practice and she said no even though I had been waiting that long. I get free oil changes as a result of buying my car there but you know what, I an considering paying to get it done elsewhere to avoid the dysfunctional way you operate. It was the worst experience I have had in a long time. As an aside, the salesman promised free oil changes for those who were waiting for so long and I never saw him come back into the room. The woman who was there an hour before me was still waiting when I left. Incredible. None of the people gave me there name so I don't know who was involved. The person who refused to clean the battery terminal as a courtesy was female. More
by JEFFREYL1
Employees Worked With
Other Employees :
He did paperworkn while I stood in front of him waiting for five minutes when I arrived
November 20, 2018
Winterizing the Vehicle. Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with everything from Customer Service to appearance of the facility, detailing everything that was being done with the vehicle and why it was necessary or recommended. They had clean restrooms and nicely stocked snacks and bottled water, fresh coffee with all the essentials, free Wifi. More
by WILLIE.CAPERS
Employees Worked With
November 20, 2018
Timely service experience Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service. Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service.💯 More
by DANIELSJACQUELINE9
November 20, 2018
Jeff was extremely friendly and honest Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called sa Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called said the car was ready before the estimated time. More
by Danny P
Employees Worked With
Other Employees :
Bobby , Jeff Johnson, Sammy Nasr
November 19, 2018
Friendly and efficient. I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, atte I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, attentive and willing to work with the customer. Thank you. More
by TFWILKERSON
Employees Worked With
November 19, 2018
Horrible went in cause had a blown fuse my insurance said they would cover it just get a diagnostic and have nissan call us before they do anything once i they went in cause had a blown fuse my insurance said they would cover it just get a diagnostic and have nissan call us before they do anything once i they finshed diagnostics insurance said they were not coverin it cause it was a blown fuse but instead of nissan callin me confirming i had money to pay for it they just went on did all work then called sayin i owe 70 dollars or i can not get my car back this is bs cause i didnt expect to pay anything cause if i did i wouldve put it off cause i didnt have money for it atm so you guys need better customer service communication More
by russnlmg
Employees Worked With
Was a female in service department
November 17, 2018
Profesional They were so helpful, profesional and took the time to explain everything And the price was very reasonable. I will totally recomend to friends and They were so helpful, profesional and took the time to explain everything And the price was very reasonable. I will totally recomend to friends and family. More
by Laschicas
Employees Worked With
Jonny Grogan
