State Line Nissan

I recently had a safety recall repair done. This I recently had a safety recall repair done. This "repair" caused additional damage to the vehicle as it was not performed properly. When approachin I recently had a safety recall repair done. This "repair" caused additional damage to the vehicle as it was not performed properly. When approaching the subject with the Service Manager, he was very rude and even threatening. Took nearly an hour with the General Manager to get anything worked out. State Line supposedly made a patch repair that would allow me to get the car home so I could take it too what I feel is a much more reputable service department. I also contacted 2 other Nissan dealerships (Lees Summit NIssan and Randy Reed Nissan) both of whom informed me that State Line had indeed completed the recall service incorrectly, not to Nissan standards and requirements, and thus was very likely the cause for the additional damage to the vehicle. I did take the car to a different repair shop the next morning with a Service Manager that I have known and trusted for years. Found out that the so called patch job that State Line did wasn't performed properly and could have caused even more damage had I decided to wait to take it in instead of when I did. Nearly 4 hours later, the car was put back together properly and is performing to expectations, I contacted Nissan Customer Care at their 1-800 number with my concerns. I was told they couldn't help me as this was a privately owned dealership and they had no authority to govern their actions. I will say that the sales department, especially Chad, was fantastic throughout the buying process and every time I have been back to the dealership he makes it a point to say hello and see how I am doing. Too bad the owners are not the least bit concerned with the service department and the quality of work they perform. I would not recommend going to this dealership for any service whether its an oil change or something as simple as putting air in the tires. Their mistakes cost me nearly $500, and I can only imaging how much damage they have done to other cars performing this same recall and/or other so called service repairs. State Line might considered taking ownership for their mistakes instead of passing the buck. It's a lot easier as consumers to forgive a mistake, but it's unfathomably to deal with outright lies, threatening behaviors and lack of respect. When it comes to a customer spending their hard earned dollars they really only expect something as simple as honesty and integrity in return. More

This was my first time buying a car! Jim made me comfortable and he wasn't pushy! Any question he answered honestly and made sure I understood everything! comfortable and he wasn't pushy! Any question he answered honestly and made sure I understood everything! More

I've owed 3 nissans in the past 7 years. Every dealerships makes promises that they do not keep. I bough a nissan morono at stateline nissan. Every commitment they make to us, and every promise th dealerships makes promises that they do not keep. I bough a nissan morono at stateline nissan. Every commitment they make to us, and every promise they made they stud behind. It was the best experiance I have ever had at a nissan dealer. I will highly recomend them to family and friends. More

Excellent buying experience. Drove from Omaha because State Line was willing to offer a better deal. Purchase was fast and easy. We would definitely recommend this dealership and the salesman, Sammy. State Line was willing to offer a better deal. Purchase was fast and easy. We would definitely recommend this dealership and the salesman, Sammy. More

Nina Lobner has been my Service Advisor during my ownership of my Nissian vehicle which I believe was purchased in 2008, her excellent expetise, customer service, and always pleasant diposition is wh ownership of my Nissian vehicle which I believe was purchased in 2008, her excellent expetise, customer service, and always pleasant diposition is what has kept my continued decision to return and service my vehicle at the 104th Madison location. I needed a repair and uncertianty was on the forefront, but thanks to Nina's insight and advise on which direction to start first the transition was very smooth - You are a winner in my book and Thank You. I also want to give praise to a Tech by the name of Jeremy who has also provided me w/ excellent service. Thank You for always giving me your best in service. Look forward to 2013 service from you. Thank You In Advance Blessing to each of you. More

I always have an excellent experience with the service department at State Line Nissan. Nina and William took wonderful care of me and my car on my last visit. Nina is always friendly and remembers me by department at State Line Nissan. Nina and William took wonderful care of me and my car on my last visit. Nina is always friendly and remembers me by name. She is a service advisor I feel like I can trust. I will definitely be returning to State Line Nissan for all my service needs. Keep up the great work. More

my engine was making funy noises and so i drove by to see if they could help. i talked with a lady, nina, and she put me through to the right people. i got the squeaky noise fixed. next time i am in the c if they could help. i talked with a lady, nina, and she put me through to the right people. i got the squeaky noise fixed. next time i am in the city, i will go there agin. More

Nina is the most amazing service lady I have ever dealt with. She's a fabulous lady. She's always friendly, helpful, & happy. She makes the overall experice wonderful. Also Jason, Ben and William are great with. She's a fabulous lady. She's always friendly, helpful, & happy. She makes the overall experice wonderful. Also Jason, Ben and William are great techs. I always feel very welcome when I get service done on my Altima. More

Took my Nissan Maxima 2004 in for my 3500 mile change and Steve Zinn noticed that a CV boot was leaking. He notified Chris Brown that the problem existed and they showed it to me. I like when observe problem Steve Zinn noticed that a CV boot was leaking. He notified Chris Brown that the problem existed and they showed it to me. I like when observe problems and bring them to my attention. More

I am now driving my third Nissan (starting in 1983) My experience with the service department at State Line Nissan, especially with Chris Brown, has been more than satisfactory - it has been a pleasure. experience with the service department at State Line Nissan, especially with Chris Brown, has been more than satisfactory - it has been a pleasure. The facility is clean and comfortable. The attention paid to me is warm and friendly and very very professional (an extremely important plus when dealing with a woman), and the care taken of my car is superb. I will most definitely buy another Nissan, at State Line Nissan. More