State Line Nissan

Purchased New Tires The staff was very friendly, they met me at the door and immediately assisted me with my needs. The environment of the dealership was very clean and p The staff was very friendly, they met me at the door and immediately assisted me with my needs. The environment of the dealership was very clean and professional, very organized dealership. More

Excellent Service I would like to say my experience with Stateline Nissan with Sales Rep Sammie was excellent over all when I walked in he greeted me and I told him wh I would like to say my experience with Stateline Nissan with Sales Rep Sammie was excellent over all when I walked in he greeted me and I told him what I was looking he showed nothing but Excellent Customer Service.... More

Tried to Swap out VIN on paperwork We were attempting to purchase a new vehicle from State Line Nissan. We had reached an agreed upon price. We had test driven the specific vehicle an We were attempting to purchase a new vehicle from State Line Nissan. We had reached an agreed upon price. We had test driven the specific vehicle and had the VIN in our phone. It was also present on the price sheet that they had agreed to sell it to us for. We (my husband and I) signed several papers towards the purchase of the vehicle. As we were getting ready to get to the finance portion, the salesman switched out the VIN on the vehicle we were about to sign the agreement on. After we acknowledged the different VIN, he then stated that they had made a mistake and misquoted the price on the vehicle that we wanted to purchase. I pulled out the offer/negotiated price that they had given me. I showed that it was the same price listed online, minus our trade-in, with the correct VIN listed. He took it to a finance manager to clarify. The finance manager returned and told me that he had shredded the paper because it was wrong. They would not sell us the vehicle we wanted at the agreed upon price. He gave me an nonsensical reason as to why the numbers weren't right. I told him that it was correct, based on the internet price and our discussion with the manager, but he continued to argue. When I asked for copy of the offer print out, that I had just given to the salesman, he told me that he had already shredded it. I told him that it was a copy, so then asked for the original, but they told me that it had also already been shredded. This all happened within minutes of me handing over the price agreement. When I got home and checked the VIN that they had attempted to swap into our agreement, without our knowledge, I found that it was not only an inferior vehicle, but was not even the same color as the one we were trying to purchase. We had been there for hours, trying to purchase this vehicle and they tried to switch out the VIN and make us purchase a different vehicle, without our knowledge. Had I not had the last 4 numbers of the VIN memorized, we wouldn't have noticed and they would have succeeded in making us purchase a vehicle that we did not want. We did not purchase a vehicle because of what had happened, but I feel others need to know of their tactics. More

State Line Nissan Service Department When I had the oil change the service department cheked my brakes and found that I would soon be needing rear brakes. I needed to go out of town for When I had the oil change the service department cheked my brakes and found that I would soon be needing rear brakes. I needed to go out of town for a funeral and Jeff Johnson who is the service rep I work with assured me that the brakes would be safe for the trip but I would need to bring the car in when I got back as the brakes were in the yellow warning area not critical. Jeff was very professional and he always talks to me with respect and explains everything. He has never treated me as if I didin't understand about cars because I was a woman. I would recommend State Line Nissan Service department to anyone. More

THIS DEALER RATES A MINUS 10 !!! Two months of grief and even Nissan NA [with case#] could not get this dealership to address issues of sales misrepresentation of vehicle or repairing Two months of grief and even Nissan NA [with case#] could not get this dealership to address issues of sales misrepresentation of vehicle or repairing warrantied damage. Don't bother to document issues and send to manager, he will not respond! They have your money and could care less about you or your vehicle. They will all talk about how they NEED a 10 rating, as nothing less is acceptable, what you want or need is totally unimportant. Take your business to another car manufacturer as the Nissan Corporation even admits it cannot control dealer deception or service... sad really. All sunshine and misdirection until the papers are signed: want window guards - example: will quote price then more than double invoice because they didn't include installation in the quote [who wants to pay another $140 in labor to remove them???] ResistAll -$699.00 worthless - but will argue that the car must have this protection [paint chipping off within weeks]. Never a response... AVOID this dealership is the only advice. More

Horrible experience I got pre-approved the day before I went in. The sales rep Nick contacted me advised everything was done and I could bring my trade in. Me and my wife I got pre-approved the day before I went in. The sales rep Nick contacted me advised everything was done and I could bring my trade in. Me and my wife who is expecting wanted a larger car something with third row seating for the car seats. We chose this location because of their policy on less than desirable credit. We went up there the following day after already submitting all our information the night before, we sat there for 7 hours. In the end we did leave with the pathfinder we purchased and also bought a Nissan versa to get a lower payment to accommodate the larger payment we would be taking on. Now one month later we were notified the loan fell through and we needed to return the pathfinder. Leaving us a tiny Versa with three children to haul around two car seats. WE asked the dealership to at least let us return both cars for our original cars and they denied to return the versa, I Am assuming because the sales rep made a hefty commission on selling a new car vs used car. I have filed a BBB complaint and plan on posting complaints about this obvious bait and switch until somebody can help us. The new baby is coming and as it sits now we cant even take our new car to the park because our family wont fit... Horrible horrible people to deal with More

We were shopping for a new Nissan Murano and Danny Fowler and the Nissan team proved to the the best deal, with the easiest negotiation we have "ever" had. Their pricing was in line with what we needed on o and the Nissan team proved to the the best deal, with the easiest negotiation we have "ever" had. Their pricing was in line with what we needed on our trade and was much better than any other dealer we had checked. Since purchasing the new Murano in 2012, we have taken the car back to State Line for regular service and found them to be excellent! There service team is fast, and efficient, checking any thing we ask and answering our questions completely. When Nissan changes the body style on the Murano, we'll be back there asking Danny for a "new" deal. Best Dealership we've ever worked with! More

The dealership was the best dealer I have ever work with since I started buying cars. I have purchased 18 vehicles and Danny Fowler was professional, honest and kind. The best sales person that I have ev since I started buying cars. I have purchased 18 vehicles and Danny Fowler was professional, honest and kind. The best sales person that I have ever worked with since I started buying cars. More

My wife and I have bought two vehicles from State Line Nissan in the pass three years. Our sales person has been Danny Fowler both times. Because of his knowledge of Nissan products and his friendliness w Nissan in the pass three years. Our sales person has been Danny Fowler both times. Because of his knowledge of Nissan products and his friendliness we will be back again in the next couple of years. We want to thank State Line Nissan and Danny Fowler for everything they have done for us from sales to service. The best of dealerships....Thank, John More

Salesman Danny Fowler was very helpful both at the knowledge of the vehicles amenities. I had originally met Mr. Fowler over 25 years ago when he was employed by my father at Jim Ellena Buick, Jeep, knowledge of the vehicles amenities. I had originally met Mr. Fowler over 25 years ago when he was employed by my father at Jim Ellena Buick, Jeep, Eagle, Subaru and Nissan in Lawrence, KS. I am very happy with my Nissan Rouge and do doubt will purchase a new model of the same vehicle when I am ready for an upgrade. It has excellent gas mileage, requires little if no maintenance and State-line was very wonderful at working to find a very reasonable price. I only have good things to say about this dealership! Thank you, Jill R. Ellena More