Starling Ford - Service Center

Help for travelers My wife and I were traveling home to Pennsylvania from Florida and stopped to get a cup of coffee on Friday, February 21st. After getting coffee, my 2 My wife and I were traveling home to Pennsylvania from Florida and stopped to get a cup of coffee on Friday, February 21st. After getting coffee, my 2013 Ford Escape would move out of park into reverse. After exhausting my limited mechanical abilities, I asked a couple of local men who were having a cup of coffee inside. They immediately said to call Ron Norris Ford because they are known to be helpful. I was connected with Mike Hakanen. After describing the problem, Mike asked where we were located. After I told him, he said he would be right over. When he arrived, Mike knew exactly what was wrong. The cable on the shifter had come undone because the bushing had worn out. He was able to manually put the car in drive, had me follow him to the dealership, and had a mechanic replace the bushing. All of this took less than 15 minutes and Mike didn't charge me anything for the time and work. I was blown away. Being a traveler that has their vehicle break down always elicits fear...knowing that many places could use it as an opportunity to take financial advantage. Mike was friendly, knowledgeable, and kind! We are grateful...and home safe! More

Key fob replacement I contact Ron Norris Ford needing a new key fob for my vehicle and spoke to a service advisor, Mr. Micheal Young. He requested I stop by to make sure I contact Ron Norris Ford needing a new key fob for my vehicle and spoke to a service advisor, Mr. Micheal Young. He requested I stop by to make sure part were available (validate part#, etc. for the right key fob) and noted that we had to order one since part not available in stock. Few days later parts was in and I called made an appointment to get the new fob "programed" to my vehicle. The process was efficient, fast and friendly (30-40 min). Mr. Young and his team was top-notch in teaching me how my new fob works (programing, new codes, enter, exits, safe mode, etc.). In conclusion, no one likes spendig money on a new fob but it is necessary to have a spare to put your mind at ease. Ron Norris Ford service department made my experience a very good one and would defenitely visit again for my 2 Ford vehicle needs; highly recommended. More

Transmission going out on I-95 Melbourne Traveling from Daytona Beach to Melbourne, I felt a hard thump. My 2011 F150 lurched. I went from 72 mph, to 5th gear 60 mph in 3 seconds. I got a p Traveling from Daytona Beach to Melbourne, I felt a hard thump. My 2011 F150 lurched. I went from 72 mph, to 5th gear 60 mph in 3 seconds. I got a picture of a wrench on what was left of the instrument panel. Thankfully my Garmin led me to the nearest Ford dealer, approx 4.5 miles away. Only top line gauges were functioning. On the short drive, the rpm was limited and it would only run in 3rd to 5th gear. A long ride at 40 mph w/ 4 ways on. The service writer met me, wrote it up and someone was looking at the truck in 20 minutes. It was an hour or so later that she took me out to the mechanic that was working on the truck. He explained that he found a number of error codes that did not point to any one specific problem, but the fact that all of the indicators met at one large part in the transmission. He told me at that time he would have the part in the morning, and should have it running the following day around 5 pm. Not only did they have that the truck done on time, I ask about a speedometer error that my Daytona dealership tried 3 times to correct and did not. The service tech who still had his laptop attached said let me take a look. He had me replace the gps in the truck and said I'll be right back. Ten minutes later he's back and the truck speedo is perfect. Go figure. What amazes me is that my regular dealership i 10 times the size of Ron Norris Ford, and didn't have a tech with the capabilities of this one. Not only will I recommend this dealership to any and all, if possible I will drive the 48 miles to THIS dealership, because of the quality of the people. More