Starling Ford

good gone bad This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the prob This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the problems began. Problem 1) My trade, a 2011 Fiesta, had a $1900 Ford ESP that I was told would be cancelled and refunded on a pro-rated basis, that I had to do nothing and it would just come. Well that might have held true if the dealership followed through with everything they had to submit for this to happen. Upon calling Ford ESP myself 4 weeks later I was able to cancel myself after explaining that I questioned the dealership repeatedly and nothing happened the way it should have. I had to write a letter to Ford myself to clear this up, hopefully they dont give me the run around also. Problem not resolved yet. Problem 2) The new vehicle was delivered with 2 keys from another dealer and one of the keys didn't belong to my vehicle. The place of origin couldn't find the second key so Ron Norris Ford told me they had to have one delivered from Detroit and would take 5-7 days. 5-7 days later the key comes in and is cut wrong. I was told they would reorder and would take 5-7 more days. 5-7 more days go by and i go to have the key programmed and the wrong key pattern is cut again. So now a blank key is being sent and they have to take my one and only key to a dealer an hour away to have it cut there. WHY WASN'T THIS DONE IN THE FIRST PLACE?? Problem still not solved but I would say 3 strikes and your out!! They're great at processing a sale but extremely poor at problem solving and follow through. James, in Service, seems to be the only level headed problem solver in the building. now dealing with him with the third try. Overall they should feel lucky they are dealing with me and not my wife, as I'm the passive one. Very poor customer service, with the exception of James. Something should have been done for me customer service related over this period and nothing was done. If I hadnt already filled out the surveys favorably for them before these problems have prolonged, I wouldnt have scored them favorably at all. Something should have been done to compensate me for all these ongoing issues!!! More